Stairlift Comparison reviews from UK buyers

“All very good except for a few issues with the stair lift mechanism stalling now and again but I will contact Acorn shortly about this. It doesn`t prevent us from using it.”

“The quality of the product is very good and the sales guy was great and we are happy with how quick they installed but the installers professionalism was abysmal, he kept talking to my mother about giving payment, when it had already been agreed we would pay to Acorn after the job. I have placed a complaint about this, so because of him in this area, I would not recommend Acorn.”

“Yes they were very good, they arrived earlier than expected and finished after only 3 hours. I am pleased with the quality and would recommend them.”

“It was great from start to finish and they fitted it quicker than I expected. It was just a disappointment that I`ve got so many calls since, particularly from the company trying to sell me insurance for a year ahead, when I feel this should be explained at the time of selling only. Other than that, everything was really good.”

“Nothing more to say. I was very happy.”

“I was happy with the service apart from I feel the engineer was given too much work to do that day which caused him to be delayed to me by 2.5 hours. He had been given 2 extra jobs at the last minute and didn`t finish his long day until 21:45pm. He was a superb technician though and cannot fault his work.”

“I was a bit rushed at the time so I had to make a decision. We could have done with a little more explanation on certain things. I already told them over the phone that I`m not happy with the constant red flashing light for the battery, but they say everyone says that. I have a hand wheel if it breaks down and I`m not sure how to use that either. However, its all ok for now.”

“The service was first class, they are coming out to do a check- up on it to make sure all is ok, so we are over-all very happy with the service to date.”

“It all went according to plan.”

“I was dealing with this on behalf of my mother. There were no problems with the communication, they kept my mum informed all the way. I can`t speak for my mum but I myself would recommend the company to others based on what I could see from their service.”

“The company kept me informed every step of the way as I was overseeing on behalf of my mother. My mother seemed very happy with the service and has had no problems with the product so far. I hope the after care continues to be as good for her.”

“There was a slight issue with the stair lift once installed but the company soon rectified this.”

“It only took a week from the time of the survey to when they came to install. Its all been working well since, I am very happy with it.”

“There was a couple of weeks delay after what they had promised. I had a problem with the product as soon as they installed in that the chair catches the wall at the top as it goes round, this has affected how I feel about the quality of it. An engineer has been out promptly but the problem still isn`t sorted. I feel quite tired to have to keep ringing and waiting in for them. Unless I`m delighted with a product, I don`t tend to recommend, I hope the issue gets resolved.”

“The company came earlier than expected as they called to ask if they could install on a Saturday which we were happy with. We compared Companion with another company and what sold it over the other was the discreet track as it doesn`t show the teeth like others do, it also doesn`t take up as much room as we were led to believe, so we are delighted with it.”

“There was no hard sales push, they were very friendly and easy to deal with. The stair lift has helped me an awful lot to be able to get up and down the stairs now.”

“I had the survey done and I was told that it could be fitted within a week. 2 days after a week had passed they called me to say they couldn`t fit until the Artex on my walls had been tested. 3 weeks after this it came back ok and they arranged to install. I wasn`t very happy with the delay and lack of communication. Also the hand rail they replaced mine with doesn`t look as good as before. I wouldn`t recommend the company based on my experience. However, I cannot fault the quality of the actual stair lift.”

“Everything ran smoothly, very happy.”

“No further comment.”

“I had a problem after the installation and they were very efficient and prompt in getting it sorted for me. Everything went very well.”

“I have mentioned to them how pleased I am with it. There was just a little problem with the delivery, in that they said between 9-5 which I feel most people would prefer a morning or afternoon time frame. This they said they are working on to improve for customers.”

“I was expecting the guys to be there for a few hours setting up the bed, but they sorted it out very quickly. I am very happy with the product except for a dip into the middle of the mattress which I am going to call them about.”

“They were very good and I am enjoying the product very much.”

“When the guys unpacked it, the chair had previously been dropped somehow, so one of the wheels has been damaged, they replaced it temporarily with an odd one as it was the Easter holiday, this is now over and the wheel still needs to be replaced, so I will have to chase this. Other than that, I am very happy with the whole process and would recommend them.”