Stairlift Comparison reviews from UK buyers

“The experience was made easy at each stage. The track is very slim and completely enclosed. Highly recommend.”

“Stairlift working well”

“I was particularly impressed by the friendliness and helpfulness of the telephone operators. Even the recorded menu was apparently recorded by an older person with a natural, friendly voice!”

“From the initial survey the whole process went very smoothly. We booked the installation on Wednesday and the stairlift was fitted on the following Monday. The Side Track is ideal for access to a door at the bottom of the stairs. without the need to have an unsightly folding hinge..”

“I have asked twice for a member of customer services to call as I am not happy with the installation, but, I have had no response.”

“Stairlift failed on third day.”

“Excellent service from start to finish”

“Everyone from the lady who rang us to arrange the survey to the fitter were very help full & looked after us well. From start to finish took just over a week! Very happy with our new aid to easy living.”

“A very considerate and best fitter.”

“Friendly and helpful”

“All went very well”

“Very professional from survey to installation. Everyone involved was friendly, approachable and knowledgeable. Highly recommend.”

“I would have liked the rail a bit closer the wall but overall I am very pleased with the stair lift.”

“Excellent from start to finish vouldnt get netter service”

“Excellent survey carried out plus fitting of the stairlift plus the joinery work carried out on the handrail ??????”

“The stair lift was installed a month late despite delivery and installation promises - to secure an installation date I literally spent hours waiting on there Customer Services line ( on 2 occasions I was cut off after a 20 min wait) However once connected I was told on 3 occasions that some one would call me back but this never happened I found the whole experience totally unacceptable. In fact at the time of ordering - I was told by Acorn that this delay would happen ( when I called”

“Having requested quotes from 3 different stairlift companies we decided on Companion Stairlifts. The decision was not based on price but on the neat solution that was offered compared to the other companies solutions. The surveyor (Eddie Mare) was very experienced and was able to complete a full technical survey of the stairs, which included 3 bends, during his visit. The rail system is manufactured in the Netherlands and a general timescale of 10 days was given from placing the order to”

“Great service. Very quick and easy start to finish. Highly recommended”

“The installer was considerate and respectful of the property .He explained the procedure to operate the stair lift.”

“We were very impressed by Lisa, who came survey our needs. So much so that we were able to proceed with an order on the spot. Everything followed smoothly since then and the stairlift is an excellent aid to enable us to stay in our home.”

“Professionalism of installation engineer first class”

“a quality product, so clever and I know have made a good purchase”

“The tradesmen were great but a lot of additional stress created by office processes and inability to be flexible or adaptive to our needs . Would not recommend”

“Happy with the stairlift and it's easy to use”