StairLifts Reviews

Very good response to initial enquiry. Prompt installation but product quality is a concern.

- Mr M

Acorn is 100%the company for the customer

- Mr M

Friday 11Jul25…. I am currently sat in the bedroom with my wife who has Motor Neurone Disease waiting for an engineer to come and fix the £5995, 4 week old Acorn Stairlift. I have had to cancel an important appointment dealing with her care this afternoon. Engineer should arrive sometime this afternoon. A very stressful morning and hoping it can be fixed or she will be isolated to the bedroom. So I’m afraid my answers to your survey are not very positive. Peter Waldron

- Mr W

I contacted north east stair lifts and they came out very quickly and fit the stair lift the next day . Which was great as I’d had mid foot fusion surgery and couldn’t put any weight on that leg . The lift was a godsend as I was stuck upstairs . I’d recommend north east stair lifts . Their service was fantastic

- Mr C

Karl did an excellent job and was very friendly and helpful. Very pleased with the chair.

- Mr B

Very pleased with my stairlift

- Mr C

Really good service, there was a issue with the implementation but this was resolved quiickly

- Mrs C

Could not have asked for more and no ptessure

- Mrs R

Expensive especially with new electrics needed and some carpentry but works great and is easy to use.

- Mr T

I found out that the stairlift was second hand and I was being charged for the cost of a new one. You need to check everything fully before you buy. I didn’t buy!!

- Mr B

It’s really helpful getting me up stairs to my bedroom it makes it so easy no hardship at all

- Mr R

1 class service from start to finish Thank you Cliff Warren

- Mr W

Initial survey was incorrect. Delivery took 6 weeks- not the 2 we had been told to expect. Product looked horrible- like a sewage pipe running down the side of the stairs. Luckily due to the incorrect survey the instillation of the lift could not be completed and the whole thing had to be removed. We're now considering other options.

- Mr D

Bought for dementia patient who falls. Far too difficult for him to use. Automatic hingebangs down very noisily. One of arms will not stay up for parking.

- Mrs W

The fitter arrived at arranged date and time and worked efficiently and when finished cleaned up and demonstrated the chair and explained everything to us a very professional service

- Mr L

Work was done on time and to a high standard.

- Mr N

exceded my expectations. Added bonus there is a local depot in C orby on my door step.

- Mr S

first class company, very fast at responding to questions and very professional

- Mr G

Sales and fitter very competent and tidy, no hesitation to recommend.

- Mr M

I’m not quite sure what average means in this game. The offer of 20% off annual price of year2 and year 3 maintenance cover rattled my cage. I declined at the short deadline time for this. A few days later it came to me. We have no idea on a venture like this of knowing whether I’ll get to use it for a week, a month or a decade. There was no mention at any stage that further years costs would be returned in the event of there being no future use.

- Mr H

Pleasant efficient guys, both the salesman and the fitter. Ken Scaife

- Mr S

Handicare

- Mrs W

Not happy. Said could provide stairlift, technician came to measure up, drawings were submitted. Waited a further 2 weeks and numerous phone calls later to be then told, 'Sorry we can't provide you with a stairlift because our measurements are wrong and you don't have the space'.

- Ms G

Was very pleased with Stairlift Scotland very good tidy job with no problems would recommend this company had a bit of trouble fitting weather cover however with patience it is becoming easier

- Mr C

My council will be the provider with Dolphin, so I can't really comment clearly about value for money.

- Ms J

The stairlift actually exceeded our expectations: it was so easy to use and my husband was able to remain in contact with the whole family simply because by using the stairlift he could come downstiars and then return to bed whenever he wanted to. He found it extremely helpful indeed, and was very grateful for it.

- Mrs R

Great service from start to finish, good communication, fitter was great and installed quickly with no mess. Stair lift has made life so much easier for me and my arthritic knees. Would definitely recommend them and Stanah Stair lift.

- Mrs A

We had a rented stairlift which was Fitted & removed with professionalism.

- Mr H

Very friendly and efficient service from start to finish.

- Mr A

Much better than previous unit

- Mr B