I cannot compare because we have near had one and we do not know any one who purchased one, we will probably keep the one we have

We have narrow open plan wooden stairs, although care was taken in installing, within a day my husband hit his knee on the bannister. We have had a carpenter remove the bannister now, but the clearance is very tight. The footplate came off twice within the first week. The engineer talked me through refitting this, but we have to be very careful. I think that for a person with limited mobility it would be perfect, but my husband has Parkinson`s and cannot operate this stairlift on his own. Also, I think it would be possible to fall down the stairs and suffer great injuries from hitting the standing chair. The people who installed were very helpful, but I think a knowledge of the mobility problem should be a must. In hindsight, I should have gone for a more well known firm with a good reputation.

Installed by Liftec, Nottingham

The only downside is the noise. It `growls` a bit so can be heard in the lounge. Not too bad but noticeable.

Salesman was excellent, did not pressurise us in any way. He explained everything from start to finish. Would highly recommend. The installer was excellent as well, knew what he was doing all the way through and explained very clearly how to work it.

Annual service charges seem to be very very high. Installation was initially not up to scratch and had to redone.

once contacted the quality of there response was quick and informative. When I opted to purchase it was fitted within a few days without any mess. have now had the stair-lift for nearly a year with no problems and has made life around the house so much easier.

Delivered on time and competitive price. Engineer clean, tidy and polite. Good company to deal with.

Bought through a local company rather than direct as was more cost effective. A neat design with a turn and bend in the track. Not the fastest way to get up a tall flight of stairs but certainly safe.

Although initially had problem with lift working they very promptly took first unit out & refitted a complete second unit immediately which worked perfectly, this has been a godsend for my wife & turned our house into the bungalow we thought we would have to buy in able to save her using the stairs, top marks Acorn.

Superb product, great service. Highly recommend

They provide professional friendly service with quality equipment at an affordable price

Audible signal is of an unfortunate frequency which is upsetting to domestic animals. It also is exceptionlly loud. The transversing mechanism is rather lumpy on the bend ans is surprisingly noisy at that point. otherwise the lift performs well

V good

Felt swindled in a vulnerable situation. Sold a second hand curved lift £4,250 by pushy sales person from Acorn, battery’s lasted less than a year cost £180 to replace without taking out costly insurance 500 pounds a year. They do not contact you for yearly service! You have to contact them. Fault on the stair lift we had, putting user at risk. This was addressed quickly in America as a recall but not in the uk. So had the lift removed at our expense as all trust lost. I definitely would not recommend.

Never buy an Acorn stairlift! More specifically, never buy a Bison stairlift. In my opinion they are grossly substandard and will let you down. My mother bought one a few years ago. She never actually used it. Instead, she walked up and down the stairs. She had it installed `just in case` she needed it. She never did. Since she died (of sheer old age at 101) I have run it regularly up and down the stairs as recommended, using the hand control but not sitting on the seat and going up and down the stairs. Doing that keeps the battery charged, so the engineer said. Rubbish! Just recently, I did try sitting on the seat to ride up and down the stairs. Big mistake! a few feet from the top the stairlift hissed and came to a halt. The battery seemed to have given out! What a good job I`m not old or disabled! I`d have been stuck there forever. Since then I have tried sitting on the stairlift and running it up and down the stairs. Result? The Bision stairlift as supplied by Acorn just doesn`t work as it should. The battery (which is suppose to continuously charge when in the docked position) is hopelessly inadequate. So, in my opinion, do not buy this grossly substandard stairlift. It`s a disappointing waste of money. One thing I would say positively. The staff at this Yorkshire company are very friendly and helpful. I guess they just sell this stairlift but don`t actually manufacture it. If so, then they can`t be blamed for this duff product.

Unfortunately due to unforeseen circumstances we had to cancel the installation of stairlift at the last minute, as my father ‘s condition deteriorated . We contacted Acorn and the staff were very helpful and courteous, and cancellation accepted with no problems.

A Brookes/acorn stair lift bought for my mother. A small plastic clip at the top docking station broke within 28 days of commencing use of the lift. It was replaced and within 5 days I have noticed that it is again cracked. A fundamental fault as I notice the demonstration model in the retailers also has a cracked component. Definitely one to avoid.

My chair was fitted within two working days. The people I dealt with on the two working days were polite and helpful, however it didn`t last long. In the first ten months it broke down eight times. I didn`t even get the opportunity of the two weeks cooling off period. If I had spent this amount of money on a used car it would have been returned to the dealer. I realize now this company broke all the rules. I asked for my money back and was told in no uncertain terms that was not going to happen. I sought legal advice and the out come of that was a second year`s warranty. I now use another independent company to look after and service the chair. It costs me money but not as much as a years insurance.

Acorn stair lift installed at my mothers about 4 years ago. Multiple callouts EVERY year, and I mean about 5/6 times a year, since Engineers don`t appear to know how to fix it. MAJOR problem with Acorn is that they don`t leave a copy of the engineer`s report with the customer so you have NO SERVICE HISTORY and you would be reliant on Acorn to supply that history. I think these Acorn stair lifts are NOT FIT FOR PURPOSE. She is forced into £400+ service contracts every year because the unit keeps going wrong. The threat is, if you don`t take it out the callout charge is £135 plus parts and labour. ABSOLUTELY DISGUSTED WITH THIS COMPANY. I would advise that you steer clear of Acorn.

No problem with stairlift the problem was that the day after it was fitted my dad went into hospital with heart attack and sadly did not come out, Acorns policy was 14 days money back he was with us more than 14 days so the chairlift was never used they offered us 10% of the purchase price which worked out at £150 !!!!! no compassion at all they said that if we sold it they would fit it for the them for £500 !! talk about money making firm just terrible !! rather throw it out than give it back to them would not recommend using this firm

Stirlift installation was redone as put in in 2 parts that did not give a smooth ride was put right a few weeks later I paid for the 5 year cover for regular service, each year I have had to chase them up and received excuses after excuses. I asked for my money back for the servicing as they do not have enough staff and I could purchase a company that could do this. 3 months overdue is not exceptable

My elderly parents bought an Acorn Stair lift a year ago. Since then they have had to have at least 10 engineer visits because the stair lift has broken down. My dad is 90 and my mum is 85 and need a reliable stair lift-for the money they paid it has not been worth the money they paid. The month is now December 2017 and this month alone, the stair lift has broken down THREE TIMES in a matter of weeks. I am their daughter and I am fighting Acorn to rectify this situation or I will take them to Court, get my parents` money back and have a more reliable stair lift installed. So NOT impressed.

Stannah customer service is avaricious and uncaring. Called asking for a visit to repair mother`s Stannah stairlift. No one turned up. Rang again and they said they had had no record of the request. Because it was by then late and the visit would now be out of hours, the call out charge had risen to £262-68p before any work was accounted for. When I pointed out my call was made in good time for them to visit in the day and it was THEIR mistake that no one turned up, they refused to reduce the rate to day-time. As a result, my mother spent a night in a chair until we got a local firm to turn out within a couple of hours and fix it for a total bill half the Stannah call-out rate, after which we`d have had to pay for parts and labour. I rate them 3 stars for the quality simply because it has been a decent lift but it`s minimum one star for everything else. Stannah should not be dealing with vulnerable people. They are caring, but only about their profits.

Stairlift was installed in February and was used 170 times. It is in perfect working condition. We called Oak Tree to have it removed and were quoted £250. We discussed and while we thought this steep for nearly new kit, we called back and they said they could not take it out. Looking at Gumtree, this must happen everywhere and paints the industry in a very bad light.

I would not buy from Companion anything again, the reason being the guy who did the negotiation with me, when I tried to phone him back to ask a question, I could not get hold of him ,it was as if it is now someone else"s problem/concern. Apart from that, the call centre girls were first class, told me what I wanted the know and not what I wanted to hear. The installation engineer was first class also.

It`s too soon to really comment, only installed 24 hours ago

After the initial getting to use it and a couple of minor issues with it we are very happy with stairlift as made life so much easier thankyou

Has broken down 3 times since it was fitted one month ago.

Nice people to deal with and no strings .

Hopeless

sales rep had sample of track so it was easy to see how it was going fit took the guess work out of it fitted by engineer who knew what he was doing and took time to explain things to me after instalation

Very good customer service !!

The question was "have you made a recent purchase" so as I have only just bought a stairlift, it is too soon to make an accurate score on most things. As it stands I am quite happy with it, but who knows if I will be in 6 months or a year. Depends on how it performs. Said No to" recommend "and" buy again" because it is far too soon. In my opinion it would be much more use if you dropped the "bought recently" and asked for users experience. One snag has already arisen in that Acorn are pestering me by telephone to take out an extended warranty at a very high price when I`ve only had it a couple of weeks. Doesn`t say much for the reliability of their product does it?

The stairlift is excellent but the customer service from the installation company needs attention.

The stairlift that was installed was rubbish and the workmanship was the same we are thankful we had a fortnight to reject it

Cheaper than Stannah Influenced my purchase And more updated controls

Pulled out all the stops to fit ihelp me

a great product with sliding track so no need for hinges if by a door. great product, made to order.

Orded on Tue night fitted Thur and got a new one for the price of a refurbished one after haggling a bit.

The Acorn Superglide 130 is an excellent product, that works really well. Our stairs are a bit narrow but the engineer installed it very well taking this into account. The lower charging point is a bit annoying as it is on stair 3 so this makes it a little difficult to get past the it when going up stairs. This is a minor criticism of an excellent product, which I would highly recommend.

In the 5 months I have had the lift... it has been intermittently working, for 3 of the 5... Videos and adverts say, immediate service... I waited 3 weeks for a visit.until someone was in the area, as `It wasn`t completely broken, just jolting to a stop several times on the way up`. I then waited another 2 weeks for the ordered part,; given a 4 hour delivery slot, which wasn`t met.. it was delivered at the end of the day, then 4 weeks later, the stopping and starting began again... A manager was requested to ring me... did not happen! I finally rang and an `interested and sympathetic` advisor organized a repair for the following day... this time I was lucky enough to get a lunchtime visit from a very dedicated and caring engineer, who sympathised with my predicament and spent 2 and a half hours taking the lift totally apart... and it is (touch wood) working as it should have done from the word go... It was only when I quietly said that if it wasn`t repaired I would like it removing and a refund, that I finally got really spot on service... Very disilusioned with Acorn... who do lovely looking slim and modern lifts, but their Customer Services certainly does not meet up with their claims of even coming out on Christmas Day. In two instances, I was told that the service call was not even relayed to the engineer until a couple of hours before arriving.

Ordered friday pm fitted by 9am the following monday.

Acorn offered the slimmest stairlift I was surprise at the cost of 4 years` insurance tho`

First class quality made in Scotland. Well installed - no problems. Well satisfied

This is likely to be of short term use and therefore very expensive as are most of the mobility aids.T

After care good> My seat and footplate were too far apart and when the engineer came he said they were not adjustable and were at maximum. However, he worked on the chairlift for an hour and managed to adjust all the settings, put a grab rail on the lower upright of the banister and showed me the best way of mounting the chair to give me as much room as possible. This now works a treat, Unfortunately that same day I was hospitalised for a week and only came home two days ago. On using the stairlift on return it appears to be "labouring" terribly, right at the top of the stairs, quite unnerving. However an engineer is coming out today to check it which is excellent service. I would warn that the buzzing noises on start etc are VERY loud, as is the motor, and I`m particularly aware of this at night as I live in a semi. Otherwise I`m quite happy so far.

The whole shopping experience was poor let down by poorly arranged electrical contractor appointments.

I was surprised at the speed things where done.From making enquiries to fitting5days & that included a weekend.Staff very good as regards advice and fitting .This stairlift has made life a lot easier thanks.

My husband is very pleased with the stair lift we bought. He is now able to get up and down stairs easier.

Excellent service. Very pleasant agent visited our home. Stairlift installed in less than a week from my initial enquiry. Fitter very efficient and personable. Stairlift easy to use, quiet and neat. (Ours is on a straight run of stairs. )

Excellent service fitted three days from measuring up.Very polite and informative Gent. Fitting engineer was quick and clean working.

Not from this company, as I requestedBrookes, was told they were exactly the same as Brooke`s but was nevertheless delivered a lift bearing the Acorn trademark. I want complete honesty when buying at home. I have since learned that Brooke`s can only be sold at mobility shops. Acorn need to edit their advertising if this is the case! Also salesman steered me away from reconditioned model, which is what I wanted. N

Friendly and professional service, very helpful and speedy installation of lift once ordered.

This stair lift was booked in for a July fitting, my old stair lift packed up suddenly and within a week the chair was fitted for me. The electrician came and fitted the electrics on the Monday and left everywhere clean and tidy. The engineer came on the Friday on time and fitted the new stair lift. Saturday an engineer came out and adjusted the footplate as it had set to low and again came dead on the time given.

Excellant product , Excellant service.

Would like to be able to silence the bleep when not charging. It`s noisy to use at night; the bleep should sound if the chair is not parked in the charging position for more that 5 minutes, rather than all the time. Sales rep said the unit can be charged from a power socket on the landing; the fitter said the cable cannot close a door threshold; I would have expected the sales rep to have known this.

Very helpful on the phone to arrange an appointment, very nice rep,did not hassle me to buy the stair lift,took plenty off time too explain everything too me.Booking was made on the Tuesday and had it put in on the Thursday,same week.All was explained too me how too use the stair lift.Overall very happy with the service I was given from Acorn,would recommend to anyone.

Very satisfied it was second hand from the company looks first class

Fantastic service from beginning to end

The product did not match up to the glossy brochure image portrayed

I say Yes but hope not to need one in my lifetime. I would certainly recommend Acorn to anybody seeking an exceptional stairlift.

I found the installation service was excellent , but the sales service was poor. the information regarding the loan was wrong as was the installation time was inaccurate. the loan deal had to be sorted three times, including twice whilst we were signing up. The only reason we continued with the sale was my wife needed the stairlift urgently.

Everything was perfect. The salesman offered me a care package which I refused as he had said they rarely have any problems with them so I took him at his word. Unfortunately he failed to mention that the battery power pack does eventually need to be repaired, so when it failed it cost me a further £300 almost to have a new battery fitted. Had this been excplained to me t the point of sale I probably would have gone for the paid guarantee as this will be a recurring cost as the battery packs have a limited life span of around 3 years. UIt woul`ve been considerably cheaper to have the care package. Hind sight is a wonderful thing, although I do think that Acorn should accept part of the responsibility for this as the salesman never once mentioned this when he sold us it

Device had ALL of things I needed [wanted]. I chose the Freelift "Van Gough" model with all of the features which I wanted, and I was astonished when I was quoted the price - £4,000.00. All of the other Stairlift people, Stannah, Acorn , etc were offered at a cost over £5,000.00. I was therefore being offered the Stairlift I wanted at a Cost at least 20% less than their competitors. I have used the lift now for 21 Months, virtually trouble free. To me, I must say that my Handicare Stairlift has been excellent Value for Money

Kudos were very professional and helpful. They did a thorough survey and recommended a Flow Stairlift for our stairs with double bend. They kept their promises and we had it installed a couple days early. It is a boon for both of us.

The actual workman who fixed the stair life, was very competent and forthcoming with information and advice. (I think his name is Paul) But the representative who first visited our house, was not well informed. He was just a gas bag spouting some facts and figures, and told us quite a few untruths. (don`t remember his name)

I have only used the new installation for 2 days since installation, time will tell whether it will continue well. The engineering looks good and I was very impressed by the high tech equipment used to survey and plan the installation.

Very friendly and efficient response to my query. Quick response for estimate and delivery. Knowledgeable staff.

Chairs and operation very good, operation of remote selectors questionable.

Could not be better

Excellent product I would thoroughly recommend

I had a stairlift fitted approximately 3 years ago. The sales person in my opinion did not check adequately,any mobility issues,not has there been any follow up since installation. Just correspondence,for rather expensive yearly maintenance. Also,the service people do not fully check the condition of the stairlift,they seem to just ensure it runs smoothly. I have to upgrade the stairlift,and I have asked the company from whom I purchased to give me a new review and quotation. Before,I decide I will also check with other suppliers. Except Acorn.

Great service. Great value for money. Would definitely recommend.

after sales service very expensive.appear to be trying to force you into signing service agreements.for a long period.

A very good and capable stairlift which we could not do without, but the cost of the service offered was extreme as they required 5 years in advance. Needless to say we declined and have a local chap that looks after all stairlifts and is much cheaper.

I bought a perch stairlift after hip replacements with the prospect of having it converted to a seated version when necessary.

Bought it secondhand, in the colour I wanted, was immaculate

Totally effortless experience

A great buy. It has improved my quality of life greatly.

At this moment in time not using the stair lift to its full potential as prefer to stretch myself to my limits. But very very useful for lifting shopping, cases etc. as I live on a first floor apartment.

Only guaranteed for one year. Service and maintenance contract is expensive.

I would buy again only because of the price.. I think the customer service could have been better. An error was made with the measurements so it took twice as long for delivery. Requested a replacement seat due to damage .. Requested to pay monthly for a year.. They deducted the whole amount.. One call out which was fairly quick.

Price initially asked was far too high, after haggiing it reduced, but still not enough.After repeatedly refusing their offer I was offered one at about 60% of the initial asking price, with added features that I did not need! It has proved very awkward to use and unreliable . Wish I could have got a simple and reliable one like my mother bought more than 30 years ago.

Friendly, helpful installers. All worked as requested. Stairlift is a Stannah, straight stairs but with a hinged part at the bottom.

Apart from a hiccup on agreed fitting day (van broke down and had to be towed away) the work was carried out on the following day by a "replacement" engineer. Installation was neat and tidy and site left spotless. Very pleased so far with purchase.

Excellent product but very expensive service charges.

Had to get a stair-lift installed quickly because of a sudden deterioration in my husband`s M.S. It was measured up for, quoted for and fitted within 7 days. After hours service is good too.

I was not told about the height the wife would be at the first bend in the stairs which I think is totally too much. Also the first fitters that came to the house made a complete mess of installing the lift, the wife`s Knees hit the oppersit wall and the newel post, also the elec wire ring was a mess. The second and different fitters moved and refixed the track, also sorted out the elect a much better job, now wife`s knees don`t hit wall or post. I have called the company out to sort out two different promblams which was done very well and on time .

First design did not fit well and gave a rough ride which was not acceptable. Second design was much better. It has worked well for the past few weeks and we are pleased to have it. No idea how it compares with other designs or firms who may well also give ruough rides?

Everything worked out better than we had dared to hope, from the engineer`s first visit and reassurance about dealing with our double bend staircase, to the electrician and fitters work. they cleared up so well afterwards and the subsequent checks have been carried as per the contract. The hazelnut colour blends in so well with the oak of the staircase that some visitors haven`t even noticed the new stairlift!

Cheapest quote I had, fitted by a local company. I t does the job well

Installed a Stannah stairlift (main agent) first class in every way, competitively priced, no nonsense, excellent product. A pleasure to deal with company at a difficult time for family

I wouldn`t want to be without my stairlift now.

Only downside is the extremely slow speed of the lift

The only downside is the speed of repairs, it can take two or three or even four days to come, once the repair was not completed until a later date, but being fair they left my stair lift able to get me up and down stairs, opening the front door was awkward.

Pushy loud mouth salesman who exploited our problem (quick delivery required) and overcharged at double the normal price. They then try the extended guarantee trick which keeps the money flowing in. Biggest load of crooks in the business don`t go there!

Age uk suffers because of its three way split in handling orders - 1. surveyor does the measuring up and draws up basic spec. 2. passes to Age who confirm and quote price to customer. 3. Age passes to Handicare who build the package and do the installation. Mistakes happen: Surveyor missed off top curve and stop point. Then installed to wrong plan. Age via Handicare then redesigned top to match original requirement and rebuilt. Correetion service OK but time consuming, aggravating and takes the gloss off. i LIKE MY ORDERS TO BE FULFILLED CORRECTLY FIRST TIME WITHOUT HASSLE.

Very bumpy ride which has not been resolved even after several Service call out visits.

I`m delighted with the chairlift and the service.

Extorniate prices for 3 year extended warranty and servicing

Gave us a quote no hard sell, no chasing, when we were ready one phone call & they were here in seven days, fitted in one morning, price was exactly as quoted

Thyssen Flo stairlift is of excellent build quality with all sorts of useful features. Very good value for money.

Unfortunately the stairlift had to be ordered by two men who claimed to run a business - they were not very efficient and worked very inefficiently and slowly. The lift went wrong and we found out from another repairer that the batteries looked as if they had not been new as we had to replace them too early after purchase. I am very pleased with the Acorn lift and it is a pity that we chose the particular supplier that we did. They were private individuals and did not appear to know much about the stairlift. Also, the cover for the stairlift was not sufficiently strong and it had to be replaced. We made a waterproof cover ourselves. The sun is too hot here for the original cover. I have no complaints about the Acorn stairlift itself just the suppliers. I would not buy again from original suppliers only from an alternative one which we found about after our original purchase.

Bought through Derby Mobility at Home. Excellent service and big saving compared to Acorn/Brooks direct

My only complaint is the constant calls regarding taking out a service plan which is rather pricey.

pressure to extend guarantee to 4 years ,very expensive £599

Due to the width of my stairs and the layout there was insufficient space for able bodied members of the family to use the stairs with ease. Acorn were brilliant from start to finish removing the stair lift and refunding in full well within their guide lines. I would certainly use them again if nesecary on a more suitable stair layout.

Cheapest of three quotes I obtained. No hassle sales technique. Quick response to any problems.

Could not do enough for me,100% Service

The company supplied a sairlift which broke down within a week. They had not supplied contact details for service dept. As it broke down on xmas day...no one was in the office until 5 days later. The lift was removed ...but they charge for fitting and removing. Not recommended.

Very pleased with the product