Stairlift Comparison reviews from UK buyers

“Chair is good but After Sales not great.”

“The product is fantastic but unfortunately the customer service could be looked at. The delivery was late leaving us with no bed to sleep on with little understanding from the company. However the bed like i said is a great product.”

“Very helpful, the delivery guys even moved my old chair out into the garage for me. I found the whole experience very enjoy. Very pleased with the chair.”

“Good company. Happy with the bed but my husband does find the controller a little confusing and sensitive.”

“Excellent, very professional and obliging.”

“Right from the beginning they were great there was nothing pushy about the company - mark who demo`d was great explained everything answered all my questions and was very friendly. I would definitely recommend to others this company is great.”

“We were very happy with Oak Tree Mobility. The sales guy was not pushy at all and brought us a small bed for us to try. We have had one problem with the foot mechanism on my side but the company soon came out and sorted this. This company were much more pleasant than the other company that had come round to quote us. It was good to compare.”

“Oaktree really understood what we needed. If you have a mobility problem then they are the company to use. The installers couldn`t do enough for us and would recommend to anyone. Best people ever.”

“Oak Tree were really polite and helpful and i even got a phone call from their Customer Service Rep. to make sure i was satisfied. Can`t fault them.”

“I found Oaktree very efficient and the chair arrived when they said it would. Very happy with the service.”

“All went according to plan. The bed is great and we are really enjoying it.”

“People should read invoice carefully as they didn`t deliver what was expected, 2.5ft delivered instead of 3ft wide. Compensation offered but still waiting. Not happy with the quality of bed or the way the bed operates. The people installing were very nice.”

“Very quick service and found guys that installed the bed were very Polite.”

“The two chaps were so kind and helpful when setting it up they were really nice. Its such a comfortable bed i cant fault it at all.”

“After intial installation problem, the customer service/management team were very quick to correct the situation. I would be happy to recommend them.”

“They said a date to be delivered and they tried to get the bed in but couldn`t get it in one piece. I then had to wait 3 weeks after that for a new bed to be made. Once it arrived it only took 20 mins/half an hour to set up and they explained all the different bits to me. I was happy with that. I would definitely recommend having an adjustable bed but I would not recommend the company because I would shop around first. The main reason being the quality of service, I feel they should`ve taken measurements when they first sold me the bed, there was no communication when things went wrong, no keeping me updated with the situation of the delivery, which aggravates me more so.”

“The only thing I wasn`t informed about was not being able to use my electric blanket on the foam, but Oak Tree have since told me I can use for 10 minutes at a time. I am happy with the experience and would recommend Oak Tree Mobility to other people.”

“We did order the beds and there was a delay in the production, which is the only reason I would give the service 4/5. It has enhanced my quality of sleep since having the bed, so generally I am very happy and would recommend Oak Tree Mobility.”

“I was impressed with the quick delivery and how quickly they assembled the bed. Overall a smooth experience.”

“Oak Tree Mobility were very good indeed- very pleasant- I have no complaints at all. The sales representative was excellent- really good. The delivery people we`re not so good. They didn`t check everything before they left and there were bits my husband had to finish. I am sitting in my chair now and I`m very comfy.”

“My mum and dad have had a few issues with the chair but this has been resolved very efficiently by Oak Tree Mobility. Their after care is excellent and have made sure we are happy. If you can afford one of these products they are definitely worth it.”

“Fantastic service...”

“Very good. The only general comment I would like to make is that buyers need to be made aware that the mattress takes time to be flexible enough to settle as it should. This may take up to 6 months, so to have been aware of this would have been useful as currently my wife`s feet do not reach the floor when mobilising. Otherwise the whole service was very good- we had a lot of help from the agent that first came out and there was no pressure to buy at all, only support.”

“The experience we had was straight forward and in comparison to other quotes from other companies Oak tree Mobility seemed to be the most fair. They have done exactly what they said they would do and so far the bed is proving very comfortable.”