Stairlift Comparison reviews from UK buyers

“All went well except for the engineer arriving late in the day to install due to him working so late the day before, this could have been communicated better. Other than that, I am happy with the service provided and the quality of the product.”

“Everything ran smoothly. No problems, we are very happy with it.”

“Much cheaper than I imagined, very good and very slick.”

“They were fantastic, totally professional, sales guy wasn`t pushy, understood our needs, understood he may not get a decision on the night. The fitter couldn`t have been more pleasant and was sensitive to my 92 year old mothers needs. I wouldn`t hesitate to employ both of the acorn representatives and I would certainly recommend the company based on our experience.”

“We have had a few teething problems with the stair lift since installation, but the company have been very good and our coming out to sort these out. We had no problems with the sales or installation, I would definitely and have recommended the company.”

“The price ended up being cheaper than the quote given at survey. I was very happy with the service, the engineer left everything very tidy and I`m very grateful that you recommended Acorn to me, my children wish I had gone for this months ago.”

“The surveyor came and he was charming but when they came to fit the stair lift there was no way they were going to get the track in our type of house, it needed to have been ordered in 2 parts. This then caused a delay as the product had to be reordered. I do not know who`s fault this was, whether it was the surveyor or the factory where it was distributed from, but certainly the logistics side of the company failed somehow. Once re-ordered the engineer who installed was marvellous and I cannot fault him, left everything tidy and the product itself is great and has benefited my husband no end. I would recommend the company but I would warn others to ask as many questions as possible at point of survey as they also did not mention the servicing costs to upkeep the stair lift in the future.”

“It did exactly what it said on the tin and the after sales has been very efficient and helpful.”

“On my own personal experience I wouldn`t recommend an Acorn Stair lift due to how slow it is getting up and down the staircase. After speaking with Acorn I believe this is because I have a rather steep staircase which has bends. Other people may not have this problem. The quality of the installation and the service provided was excellent however.”

“All great, no problems so far.”

“No problems with anything. Very satisfied.”

“Very happy and everything ran smoothly.”

“I haven`t been very happy with how noisy the stairlift is, the flashing lights on it are unnecessary and it is so slow when it goes round a bend with such a grinding sound. I haven`t raised a complaint because I know there is nothing they can do about it.”

“We were quoted for a reconditioned one but it turned out they only had brand new for those measurements, so that is what came and the price stayed the same for us, so we were very happy. It was exactly what we wanted and the product is working well for me.”

“Everything went smoothly and I am very happy.”

“Much cheaper than other companies and I was amazed at how quick they did install it for us. We try and stay as mobile as possible my husband and I but its good to have that safety net should I have off days where my arthritis plays up and my family have peace of mind as well for our safety in moving up and down the stairs.”

“The service was not as expected as the sales guy promised the following weekend for installation which then got refused after my deposit and order was placed. Also the survey guy did not communicate our measurements and requirements properly as the installer was unaware that a radiator cover had to be removed. This has meant my father now needs to lift his legs as he goes up to the top of the staircase. The quality of the product is excellent, but these errors in the first place has affected the over-all result for us. I would recommend the company but I would also make others aware of our problems experienced.”

“All went well, nothing more to say.”

“They were very good and the stair-lift is working beautifully, no complaints.”

“My only wish would be that it arrived slightly higher on the top landing...but they tell me that that is the highest landing point for it, so out of their control. Otherwise I am very happy with it and the very nice chap that fitted it, did it with no fuss at all and left everything very tidy.”

“This is the second time I have used the company in a couple of years, so I am very happy with the service they provide.”

“The engineer arrived half hour earlier than expected and finished 1 hour earlier than expected. I was very impressed with the service and the quality of the product and would definitely recommend.”

“No complaints at all- this has made a total difference to my aunts way of life.”

“They were quick and came and installed straight away. There were no problems plus they were polite and professional.”