This a good company for service and has good staff. However I have difficulty in recommending or buying the product again mainly due to its finance department and paperwork. Such as they ask you to email them when you made the payment but never has decency to acknowledge it. Their response - "We allow 30 days for payment if we do not get payment, we send a reminder" They do not consider stress it will cause to old people who have made the payment by cheque or bank transfer ( the cheapest way to payment for the company) . After all cheques could get lost in post or old people may make a mistake in entering details on bank transfer. However they do ask you to tell them by email that you have made the payment but do not bother to acknowledge. I feel IF Stannah considers itself a caring company and respect their hardworking installation and maintenance staff, it should sort out its communications stream and (I consider) arrogance of its finance department. After all asking someone to email them and them not acknowledging it (in my mind) is arrogance.