Companion Stairlifts Reviews

Companion Stairlifts

Met Your Expectation

Value for money

Quality

Speed Of Service

Customer Service

Overall Rating Score
186 Reviews
5 stars
53%
4 stars
22%
3 stars
16%
2 stars
5%
1 stars
5%

Customer Reviews

Review date : 06/09/2024

Very pleased so far.

- Mr H

Review date : 04/09/2024

Really good we had been to numerous companies who all said it couldn't be done as stairs too narrow this wasn't the response we needed spoke to companion who were brilliant we now have a stairlift being fitted

- E

Review date : 06/07/2024

Nice and narrow fit’s stairs well

- Mr H

Review date : 01/07/2024

- Mr T

Review date : 09/06/2024

- Mr T

Review date : 13/01/2024

- Miss D

Review date : 09/01/2024

- Mr R

Review date : 09/01/2024

- Mr S

Review date : 22/12/2023

Awful Customer service avoid this company

- Mrs H

Review date : 15/08/2023

Clearly very busy (good sign) and when I could not get through they called me back after checking missed calls! First class. Site staff communication was great which helped me to arrange the work for my parents.

- Mr.

Review date : 22/05/2023

Very good service

- Mr J

Review date : 19/05/2023

We have a VERY difficult set of stairs (upper flat conversion c1926) given current building regs. This provider worked very hard to find us a working design that fitted in with these regs. And they were much cheaper than our other quote, and gave us the design we wanted. A few issues along the way, but five stars for their successful efforts, and we would use them again in another house.

- Mr C

Review date : 07/05/2023

- Mrs J

Review date : 04/05/2023

- Mr G

Review date : 30/04/2023

Awful company - DO NOT DEAL WITH!

- Miss H

Review date : 16/04/2023

I recently had a scheduled quote appointment with Companion Stairlift Company for my elderly parents, and it was a complete letdown. Not only did their representative not show up, but their customer service response was unacceptable. Despite my parents, who have mobility issues, making themselves available for the scheduled appointment, the salesperson did not bother to turn up, leaving us waiting and inconvenienced. When I tried to contact their office to inquire about the no-show, the respons

- Miss P

Review date : 15/03/2023

- Mr C

Review date : 07/03/2023

Paid deposit. All measurements taken. Then couldn't meet the specification but only told after chasing up

- Mr F

Review date : 06/03/2023

The fitters who came were excellent they explained everything about the stairlift.

- Mrs O

Review date : 29/12/2022

When they came to survey they guaranteed that the stairlift would be installed within 7 days. I paid the deposit and heard nothing from them. I chased and was told it would be 14 days. Then they rang me and said they couldn't do it in 14 days and couldn't give a guaranteed date of installation. When I complained I was told I was being unreasonable. I fought for a refund, went with Acorn and it was installed within 3 days.

- Mr M

Review date : 09/12/2022

VERY GOOD .

- Mr C

Review date : 01/12/2022

Quick and clean installation. Done on the timescale promised.

- Mr F

Review date : 26/11/2022

Just what we needed. Guy who fitted it was excellent.

- Mr M

Review date : 22/11/2022

- Miss W

Review date : 24/10/2022

need to know details of present warranty

- Mr N

Review date : 07/10/2022

Very pleased with everything aspect except communication from head office waspoor Survey , sales and installation was very good

- Mr Y

Review date : 21/09/2022

- Mrs C

Review date : 16/09/2022

Very nice fitters very helpful and tidy

- Ms M

Review date : 03/09/2022

Brilliant stairlift that travels smoothly starts where I wanted it to and ends up exactly where I needed it to. Goes round corners to do that. Also looks very neat and is pretty quiet

- Dr O

Review date : 21/08/2022

Never thought we would need a stairlift, it works very well, is easy to use, doesn't take up too much room, the person it was bought for says it is the best money well spent.

- Mrs C

Review date : 20/08/2022

- Mrs M

Review date : 17/08/2022

Can’t fault the engineer who was quick, tidy and knowledgeable, but the administration side was sadly less so, although they were all very lovely people.

- Mrs T

Review date : 12/08/2022

- Mr R

Review date : 03/08/2022

- Mr.

Review date : 29/07/2022

Very pleased with the quality and service and meets my husbands needs with his hip problem.

- Mr D

Review date : 26/07/2022

- Mr P

Review date : 20/07/2022

I am unable to speak on the phone and have asked Companion on several occasions to explain - in writing - why there is a £2000 difference between your estimated cost and their actual quote. I have received no response!!

- Mr.

Review date : 19/07/2022

- Mr.

Review date : 25/06/2022

I needed a stairlift asap due to fall that left me no longer able to do steps , stairs or ladders ,now or in the future, so it was going to be for the rest of my life not short term , they initially said 14 days , but, due to curved stairs it took 4 weeks , which was good as l was under pressure due to not being discharged properly and in a funded emergency care bed .

- Ms H

Review date : 23/06/2022

Only Cutomer Service applies. Their initial estimate was lower than competitors. They would not explain what 'shaving a bulkhead' was. They tried to get a deposit before revealing what shaving would cost. Eventually they told me that it would cost £1500 (2 men x 2 days) and we would lose a cupboard. I had already removed timber cladding. The successful bidder, Dolphin, needed no preparatory alteration, were highly professional and cheaper.

- Mr J

Review date : 20/06/2022

We were promised installation in 5 to 7 days, had to argue over the phone to get it within the fortnight. Sales representative measured everything and said everything was fine: the existing hand rail would be ok and we could park the stairlift a couple of stairs up to avoid having to move the radiator. In reality, the hand rail had to be moved to the other side and the radiator had to be replaced with a smaller double radiator costing another £200 and odd pounds. We had to constantly argue to

- Mr P

Review date : 09/06/2022

- Mr W

Review date : 07/06/2022

- Mr W

Review date : 04/06/2022

My husband unfortunately died whilst still in hospital days after the installation, so never had the opportunity to use or even see the stairlift. Company refused to take it back for refund. I would have been happy to forfeit the cost of installation and decomissioning.

- Mr P

Review date : 31/05/2022

Stair lift instalment was good. After service is terrible. I have tried many times to call you but you don't call back! I have even called Paul. The person we purchased lift from. But doesn't call back or text back. Would I recommend you NO. Makes me think will we get our 12 month service! I wouldn't recommend you to friends - sorry.

- Mrs C

Review date : 31/05/2022

Quick professional service, found a way around a fan stair step to install a straight stairlift for my mum rather than a curved much more expensive lift. Price included stair step modification, grab rails, the lift (new not reconditioned) fitting, swivel turn at top landing, and motorised footplate very pleased indeed with the final cost, very price competitive against two other main stream stairlift suppliers.

- Mrs D

Review date : 22/05/2022

All staff that came to the house were friendly, polite and knew their product. They were quick with minimal mess. I am extreemly happy with my chairlift and the monumental difference it has made to my daily living. Thank you AbleCare I would recommend you without hesitation.

- Mrs P

Review date : 20/05/2022

- Mr J

Review date : 07/05/2022

Good all round Company

- Mr W

Review date : 26/04/2022

- Mr P

Review date : 26/04/2022

As our stair rail extends into a small hallway we needed a rail that retracted after use - Companion were the sole providers of a retracting rail. Other suppliers use a rail where the bottem lifts up maually or automatically - not aesthetically pleasing in my opinion.

- Mr S

Review date : 25/04/2022

Very good

- Mr B

Review date : 12/04/2022

last week I submitted a review based on my experience with 'Companion' unfortunately I had to cancel the installation at short notice as my wife was taken into hospital and we knew she had very little time remaining. The Customer Service team said I may be required to pay additional costs over and above the £500 due to the short notice and I would be contacted. There has been no further contact and therefore I assumed that they was happy to retain the deposit despite my not receiving any co

- Mr E

Review date : 12/04/2022

Although the stairlift stopped working after just six days, problem was rectified by visit from engineer.

- Mr A

Review date : 10/04/2022

They removed my second stair handrail weeks before the stairlift was installed. That was very inconsiderste. All firms were critical of each other - which helped. BUt I am shocked at how much room the lift takes up. I should have compared widths.

- Mrs C

Review date : 07/04/2022

The worst thing was that they removed my second stair handrail a fortnight before the stairlift was installed. That ws thoughtless. It does take up a lot more room than I expected.

- Mrs C

Review date : 06/04/2022

As my wife was taken into hospital two days prior to the installation I had to put the order on 'hold' two days prior to installation. The day before installation I had to cancel as we discovered she only had a few weeks remaining. I was advised by 'Customer Services' that I 'may' be contacted about cancellation fees and have heard nothing since. As I paid £500 deposit I guess they are happy to hold that money but I am advised that I had a right to cancel/cooling off period but I never received

- Mr E

Review date : 01/04/2022

The surveyor came our measured the stairs advised on what needed fitting ie power supply he measured me to make sure there was enough room for me to comfortably travel up and down the stairs his knowledge of the product was excellent,we paid the deposit and the stairlift was fitted within 10days now that’s what I call good service.

- Mr C

Review date : 26/03/2022

- Mr B

Review date : 26/03/2022

- Mr S

Review date : 25/03/2022

I was told the quote would hold for a year but never received anything in writing - the person on the phone was very offhanded.

- Mrs P

Review date : 15/03/2022

Delighted with service. , installed eight days from ordering. No heavy pressure selling.

- Mrs B

Review date : 13/03/2022

- Mr M

Review date : 08/03/2022

pleased with the service and the product

- Miss B

Review date : 24/02/2022

- Mr B

Review date : 22/02/2022

Very satisfied

- Mrs B

Review date : 21/02/2022

- Mr B

Review date : 20/02/2022

For the quality of build and clean track which needs no lubrication this cannot be bettered. The person using our lift is not very tall so the only improvement I can think of is a lower seat height.

- Mr C

Review date : 18/02/2022

- Mr H

Review date : 14/02/2022

- Mr G

Review date : 13/02/2022

Difficult to assess properly as my father does not live with us but visits sometimes. Fitting is neat and not too obtrusive. Speedy initial service and fitting done on time. Communication was excellent throughout.

- Mrs W

Review date : 10/02/2022

Both companies came on time to give an estimate and the sales person were very professional

- Mr C

Review date : 09/02/2022

- Miss M

Review date : 06/02/2022

I needed a stairlift put in quickly before my husband was due out of hospital. This was in the midst of Christmas and New Year and of course covid. Companion sent a local rep out within a week and 10 days later the stair was in place. I was kept fully informed throughout and operatives were cheerful, helpful and professional. I recommend this company.

- Mrs P

Review date : 02/02/2022

Due to very sad exceptional disastrous circumstances the lift was never fitted. After giving them a full explanation, they were very gracious in there understanding of the situation. I cannot thank them enough and wish them the very best for the future

- Mr B

Review date : 31/01/2022

Great product at a competitive price!

- Mr D

Review date : 29/01/2022

I was very pleased with the whole experience, today I recommended my sister's neaghbour.

- Miss M

Review date : 25/01/2022

Really quick survey with a great price and fitted quickly

- Mr C

Review date : 22/01/2022

Stairlift was never used due to my wife dying. Companion do not buy back the stairlifts and nobody else wants them. Had to fight very hard to get them to come and remove the lift even though their website said they did. If you ever want to remove and sell the stairlift avoid this company at all costs

- Mr S

Review date : 20/01/2022

- Mr D

Review date : 17/01/2022

Initial install 24.09, maybe finish 26.01 appalling.

- Mr C

Review date : 15/01/2022

Returning the footplate to its normal position after use is very noisy.

- Mr H

Review date : 15/01/2022

- Mr R

Review date : 03/01/2022

- Mr M

Review date : 02/01/2022

- Mr L

Review date : 28/12/2021

Bottom end has double c orner.Top of newal post came off and not reinstated.At lower end about 50mm toohigh.The seat belt will not retract fully so dangles down.

- Mr R

Review date : 24/12/2021

With the exception of Chris in Sales and Heather in Customer Service, I was not overly impressed. I had to push in the end to get the stairlift installed and if it weren't for Heather my sister might still be sleeping in the lounge over Christmas. That said the stairlift is in and working. My only other disappointment was that a metal plate had to be drilled into our ceramic tiling in our hallway for the automated arm to drop. I wish we had been told this was a necessity when the technician vis

- Ms G

Review date : 21/12/2021

Very good service

- Mr H

Review date : 20/12/2021

Cannot fault any aspect

- Mr S

Review date : 15/12/2021

Team that installed the stairlift were courteous, helpful an professional. We are delighted with the outcome.

- Mr M

Review date : 14/12/2021

- Mrs L

Review date : 12/12/2021

Really professional

- Mr B

Review date : 10/12/2021

I purchased the freecurve stairlift and it is excellent would highly recommend it the service was outstanding

- Mr B

Review date : 06/12/2021

Very prompt from initial quotation to fitting team

- Mr H

Review date : 05/12/2021

- Mr T

Review date : 02/12/2021

The 2 consultants who visited individually were very professional, polite and helpful, without being pushy, which myself and my aunt (who is the user of the chair) really appreciated. The installation engineer and his apprentice were excellent and a credit to your company.

- Mr O

Review date : 30/11/2021

The installer did not mind me watching him and as an ex electronics engineer I was very impressed.His dexterity connecting everything up was amazing. Order to completion was just over a week. The installation is very neat and is as unobtrusive as a stairlift can be.. Everything was demonstrated and has been in constant use with no problems. A thoroughly satisfied customer.

- Mr V

Review date : 25/11/2021

Very quick and professional. Stairlift manufactured in about a fortnight and fitted in 3 hours.

- Mr M

Review date : 23/11/2021

not counting somebody else's equipment sent to our house, also delivered wrong way swivel chair. had to wait for MY chair getting delivered . the fitter was excellent.

- Mr K

Review date : 23/11/2021

Great service. And easy to operate chair lift. It helps me a lot now to go up and down stairs without pain. Thanks

- Mr C

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