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very pleased with stairlift
- Mr M
Could not help me at all
- Mr H
- Mr B
My mother is very pleased with her stairlift - she told me that the installer was a very nice young man, that the whole installation process only took a couple of hours, that the electrical part of the installation was very neat, and that a very good job was done overall. She is recommending the service to her friends! Many thanks.
- Mr F
Couldn't ask for more very helpful great after sales.
- Mr A
not yet ordered
- Ms W
It is excellent very safe, installed carefully men were very careful. I had to wait 8 weeks for it and I find it exoensice
- Mrs R
- Mr L
- Mrs J
My wife is now back in hospital but I am glad of the stairlift facility
Easy to use and safe.
Wouldn't be without it.
- Mr W
Excellent service by customer focused staff. Detailed and thorough pre-installation representative. Delivered as promised. Price premium well worth it. Highly recommended
- Mr R
Used stannah because of their ability to tailor make to my exact requirements and because of my experience of them in an Abbeyfield House where I used to volunteer. Not the cheapest but almost certainly the best.
- Mrs T
Installing a Stannah stairlift is the best thing I ever did, not only because it allows me to negotiate the stairs but it allows me to remain in my own house and not have to move.
Couldn’t ask for anything more. Everything surpassed our expectations
- Mr V
Absolutely excellent thank you
- Mrs G
no hard sell
- Mr S
I would never use Stannah Stairliff again
They charge over £290 per hour for call out
What a joy to be able to get upstairs again safely
- Mrs H
Can’t fault the product,and so glad that they are only 5miles away for servicing
- Mr G
- Mr P
Both customer services and engineers visiting have been very friendly and highly efficient. My inherited stairlift is very old but the engineer has done a great job of keeping it going for me over the past 17+years
- Mr E
All a very a good experience
Excellent service and a much better stairlift than the Acorn stairlift I tried for a week. Seat very comfortable not hard plastic, no constant beeping which for me isn’t necessary and by far much cleaner and more caring.
- Mrs S
Good service so far.
all very good- great to have
- Mr D
- Mr T
Good choice of colours.
Only dealt with Stannah agent when the stairs were surveyed and measured hav not dealt with any others so cannot comment
Installer was efficient, tidy and knowledgable. It was remarkable to see how well he was trained and knew all aspects of the job from the fixing and complicated assembly to the electronics and motherboard installation. He did everything and made it look simple. stair lift with retractable section has worked well and silently for 2 months now,
- Mr J
From the sales meeting to the electric installation and stair lift completion it was done very professional, with the minimum of fuss.
From experience of liaising with a number of companies Stannah were standout for customer service from first call, site visit and survey, engineer fitting and after service. The quality of the fit and solution led install is excellent. Would recommend every time over other suppliers. Worth slightly longer wait for install as bespoke fitting.
- Mr C
Salesman and fitters all very informative and did not rush us. There were some useful extras available on the Stannah stair lift which were of help to my husband who is disabled from a stroke.
Installer was superb, on time, very quick and with no mess.
Footrest failed to work on button has to be raised and lowered by hand.
Very pleasant installer and very helpful.customer services.
Would thoroughly recommend.
Are more expensive though than
- Mrs B
Probably more expensive than the rest but I feel that it will be well worth the extra price paid.....you get waht you pay for!!!!
This has helped my mum so much,she was in two minds whether to get one or not,but she's glad she did.
- Mrs C
installer very knowleable and efficient.
very pleased with stairlift thankyou
The fitter who fitted my stairlift had a very bad attitude problem for about three weeks after he fitted it we had problems day after day I would not recommend the Company to anyone else
there is no joined up process between the sale and then the delivery. you have to argue to get a decent date for fitting- i had explained i needed the lift urgently for my terminal sister and if i had accepted their original fitting date, then it would have been the day before she died! took a lot of arguing and complaining before i got a half acceptable date- and then it was only 4 weeks before she died! great product let down by the team i am afraid
- Ms S
Very pleasent lads
Parents delighted and has made a huge difference to them. Highly recommended
Stannah were the only company who did a full survey - as distinct from a floor plan - before our order was placed. As a result, it was realised that the original plan was unworkable due to a height restriction, which had not been recognised by any of the other companies.
Absolute first class customer service. Brilliant workmanship. No mess left at all. Very professional. Highly recommended.
Well designed ,neat and compact
Prime care company? The promise of 7 to 10 days fitting went into 24 working days fitted on 25th working day ( Monday -Friday) . Hope their after care is better than initial service . Recommend Prime care services is a big no as they did not even contact us about delays we had to contact them continuously.
Excellent all round service, the engineers who fitted the lift arrived promptly, completed their work and left the area very clean and tidy, could not ask for more.
Stairs too narrow for a stair lift!
All were very professional and good to deal with
Very pleasant, knowledgeable and co-operative in all dealings, and especially so in our home.
Excellent product certainly does the job required. Easy to operate and leaves plenty of room on the stairs for other members of the family to get up the stairs
Excellent service from the salesman to installation. Would certainly recommend to our friends. First rate product very well made, with good safety factors.
I am surprised we are asked to do a survey when the engineer failed to get out of bed on the day he was due to come here. Endless phone calls finally located him. We have no stair lift at this point! Hopefully someone will turn up onSaturday to do the job that has been booked for Wednesday.
Had a Stanna stairlift in for 7/8 very strong till now with age and a lot of usage we’ve decided to have a new one again with Stanna… I did have acorn out for a quote but didn’t like the way they were very pushy!! And kept ringing me over and over to steer me away from stanna and to choose acorn. If I was very vulnerable I probably would have been pressured into having them …. Even after 3 phone calls telling them stanna was fitting me one they still carried on ringing. So please choose wisely
Very polite and helpful rep came to assess our situation. In the event we did not need the reduction in the newel post at the top of the stairs, so that cost was deducted from the bill. Two VERY helpful installers arrived and having had it for 4 weeks we think it is great. Everyone associated with Stannah is an employee, so installation is not being off-loaded to a sub contractor. We paid for an extra 3 years guarantee, which we think is sensible. Hopefully this will see us out.
Unfortunately unsuitable due to stairs configuration.
Was more bulky than I expected and took up a lot of room on the stair
Very sturdy , best we looked at
Easy to use
Everything about stannah was professional, no mess at installation and pleasant , helpful staff
- Mrs M