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- Mrs P
All went well, very pleased so far and super efficient and quick.
- Mr D
The saleman did not make it clear enough precisely where the chair would park. At both the top and the bottom, simply by extending the run by some 18 inches, the chair would park in a more convenient pisition. Instead, at installation it stopped in quite obtrusive places. At installation, i persuaded the engineer to extend the top by 18 inches. He was excellent. However i was forced to approach Accorn to sort the bottom end. They wanted to charge me another £780 on top of the £6000 already paid.
- Mr C
- Mr T
- Mrs M
Super pleasant staff from the initial enquiry, the rep who came to measure up and talk through the pros and cons of the stairlift to the love.y lad who came to install it.. We did have one small hiccup which your technical operator cheerfully talked us through resolving successfully. Altogether a really good experience.
- Mr J
I was disappointed with the very expensive after-sales support for the extended guarantee and service which was not explained clearly when purchasing the stairlift. No next day service as advertised.
- Mr Y
- Mr G
I was told that the powered swivel could not be retro fitted, yet when the engineer made a mistake and did not install first time around it was the work of 20 mins or so to put it right so maybe there was bending of the truth. Subsequently bits have started to fall off despite the lift being only a month old it took a 20 min wait on the phone to get through to someone who advised me that it could be up to 7 days before an engineer gets in touch. Not my idea of speedy service.
- Mr M
Very promot service. Really nice staff. Really happy with everything.
- Mrs J
Found Acorn to be a very competent and professional organisation. They provided excellant advice and information prior to purchase and installation of a new stairlift. Am delighted with the quality, ease of equipment use and warranty arrangements.
ALTHOUGH I HAVE A VERY NARROW STAIRCASE AND IT'S A BIT TIGHT I AM VERY PLEASED WITH MY STAIR LIFT.
Surveyed very quickly and installed in less than a day, very pleased although expensive compared to others and expensive service plan.
- Mr H
- Mrs W
Installer was late and NO communication, but apart from that all ran smoothly.
- Miss J
The lever which has to be pressed down manually( in order to move the chair around manually in order to get off when having reached the top of the stairs) sometimes sticks and has to be jiggled in order to release. This does happen fairly frequently and so is quite annoying.
My chairlift was delivered and fitted two days after the two visited and measured up my staircase.The work was completed in a few hours and there was no mess. Excellent job!
- Mrs H
I am pleased with the llft both salesman and installer were very helpful and dealt with my questions
- Mr P
No complaints first class service from Acorn lifts AA1
- Mr B
Excellent service,five days from the initial enquiry to the stairllift being installed. The installation took about an hour with no mess, it is quiet and a great help.
Having a very narrow staircase many stairlift providers said they could not install a stairlift in our property fortunately we contacted Acorn we no expectations and though it wasn’t an easy decision they fitted one and we are absolutely delighted. I myself use the stairlift and we also have a beautiful granddaughter who. Is a wheelchair user and is delighted she can now get up the stairs in our property. Thank you Acorn.
The lift provided an essential solution to my sudden loss of mobility. however, I noticed a local garage that is selling cheap low mileage older cars (2015 ish) and realise that I paid a similar sum for my chair lift!
Keeps moving about and shakes when going on and coming off the detention part feels as if it going to fall of track not very sturdy shakes to much
- Mr S
I know the last answer doesn’t seem fitting but after a very good experience with Acorn we were then told the cost of the maintenance contract cost which I thought was daylight robbery .
- Mr K
Everything ok while making the decision to buy but received a rude remark from the sales person when let down on the delivery schedule. Then after spending £2000 getting sales pestering me for over £600 for a maintenance contract which I will not be taking out with them
Stair lift fitted In a few days took less than 1 hour to install well pleased with the service and after carem
Great service and always available to answer queries quickly.
The help and advice that I received from both the sales person and the head office made the whole process of getting a stairlift very easy
efficient and courteous
- Mr R
from the first telephone contact all, the way through the process to installation Acorn provided an excellent service.
Bit noisy, might irritate neighbours. Maintenance contract extremely expensive All the staff pleasant and helpful
- Mr F
Unique design which is aesthetically pleasing. The rack is safely enclosed within the box section rail, out of the way of tiny fingers. It is supported on sturdy pillars rather than secured to a wall.
service charges seem a bit high - although I don't have anything to compare them too.
- Mr N
Please read the small print, we bought a stairlift for my dad who used it 12 times before passing away, we paid best part of £4,000 and Acorn don’t do take backs, please look around for a second hand one and read small print .
Wonderful stair lift. Why did I wait so long? Fitted within a week. Excellent company and service
- Mrs C
- Miss S
Once you showed interest in purchasing a stairlift you were bombarded with persistent phone calls from sales offices Whilst i am pleased with my equipment THE INSTALATION WAS RUSHED AS THE FITTER OBVIOUSLY WAS BEING PRESSED TO MOVE ON TO THE NEXT CUSTOMER. I WAS EXPLAINED THE WORKINGS of the equipment but in a very hurried way. I would have expected the sales team to make a follow-up call a day or so after the installation, AFTER NEARLY 4 WEEKS i AM STILL WAITING.
A bit noisy over the studs!
- Mr.
Very happy with our choice.
This lift was for my mum. It replaced a previous one. No complaints, very pleased with it. Service is second to none. Everything explained on what to expect. Even fitted a day earlier than arranged. Mum has got her independance back and as her carer, it has made my life so much easier. I can keep her in her own home, where she is happy
- Mrs R
First class, prompt and friendly service from the first contact through to completion of installation.
Fitted in a very short period of time.No mess on the stairs and everything working splendidly. Best thing we have ever bought.Wish we had it a long time ago
Aaron and his partner were both very efficient and very well mannered, they explained everything about the stair lift would recommened them .
Quickly installed
Very efficient and helpful. Stairlift fits and works perfectly and is the best looking that I have seen with multiple turns.
very competent and professional all round
Because I refused to listen to his sales pitch he wouldn't measure the stairs so no quote. Very poor in my opinion.
- Mr L
From the telephone handler to the fitter everyone was very professional and helpful
- Mrs A
- Mrs L
Even though there was a bank holiday when it was ordered, it was fitted within two days. I was kept informed about delivery/fitting and the engineer rang and told me what time he would be at my home. And he was on time and a very pleasant gentleman. He was smartly dressed and left my premises clean and tidy.
- Mrs D
We did not realize what an asset our stair lift would be and how much it has improved our standard of living. I’m not put off having to go upstairs, even for the simplest of reasons now whereas before it was a mammoth task ahead of me. My husband is now recovering from a 2 week stay in hospital and the stairlift has been invaluable in helping him to recover too.
- Mr W
Generally very good product, But have funny nois3 from bump. Seam come or 32. Times. Other wise very good stair lift
Purchased a Acorn Straight Stairlift with additional swivel seat & hinged rail. For my 90 year old Mother who was having falls & trouble climbing her steep stairs. This lift has changed her life completely making it possible to live independently & safely. Would highly recommend a Acorn Stairlift.
Response very quick and fitted soon after quote accepted. Working very well.
- Mrs S
Very accommodating to change of plans and circumsatnces
Acorn stairlift excellent
The grandchildren love it!g
Very impressed with the speed of service (3 days) the quality, the expertise of the fitting engineer and the quality.
I’m really disappointed with my stairlift. Had it fitted three weeks ago but my mum has only just moved in to use it. It’s slow, temperamental and “juddery”
- Mrs B
Nothing to add!
From enquiry to installation, everything was really professional And I must say I was impressed by the installer, really quick and Helpful. I would highly recommend this company
Installed within 48 hours of order Installer left barcodes on rail elements which caught in movement so kept stalling but acorn provided engineer within hours who fixed problem completely Then at no cost gave us a toggle switch to recall chair easier for arthritic hands than pressing button continuously
- Dr R
From inquiries about the stairlift to instalment keeped well informed
very happy with the stair lift,made my life a klot eaisler
the Acorn stair lift is noisy and clunky when compared to our previous Stannar stair lift
Fitting was a breeze and I am already finding the stairlift very useful and easy to use. And the dog has finally accepted that this is not an invader from outer space, ha s stopped barking at it and now escorts me up and down. Highly recommended.
cant praise the service enough we got from Acorn,from the time we enquired about the stairlift to the time it was installed was first class and i would recomend them to any one who wants a stair lift
- Mr A
So far 1 month several times a day. Very good. Would reccomend