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- Mr C
From the first visit of the salesperson to the speedy installation I was impressed with the professionalism of the team.
- Mr H
- Mr T
- Mr F
Unfortunately a stairlift was a necessity for a short period of time so I opted for a brand new Acorn Stairlift on a 6 month rental renewable monthly. Others met their price but Im not sure they would have been brand new.
- Mr D
- Mr A
Very helpful
A life changer for my wife. Fantastic reconditioned stairlift that looks brand new.
- Mrs S
Prompt and efficient service within agreed timetable.
- Mr J
- Mr P
Acorn stairlifts very helpful and efficient
All round good service would definitely recommend them
- Mr S
very help full service from everyone
- Mr B
it took longer to explain everything about the stairlift than it did to install it!!!!!!!
Ordered and fitted in about 10 working days. Other companies quoting 4 and 6 weeks.
- Mr G
Stairlift cost a lot more than we expected but we got £500 off for letting them decide date of installation which was still very quick, less than a week. The rail takes up a lot of space. If we have visitors we have to set the chair with seat, foot rest & arms folded up to allow them to use the stairs. Otherwise the lift is working well & we are satisfied with the lift.
- Mrs F
This company was exceptional. They were so kind and their customer service was second to none. Cannot recommend them more highly.
several times it wouldn't go down had to tap the box with the key in it, might be a poor connection, also a couple of times the seat would not turn to come down stairs? Stan Chatwin.
- Mr K
Completely satisfied. & would fully recommend.
Whole thing completed in 11 days from booking a survey (had a same day survey) ordering a new lift & installation.......installation was completed in 4 hours by one man who tidied
The average would have been more except that a suposeadly new stairlift was fitted with old batteries
Product looks very good - better than expected and was very quickly installed just as required.
- Mrs B
- Miss S
Not a smooth ride. Bumps over uneveven joints in the track.. Not fixed despite 3 attempts to do so.. Not a safety issue but definitely a Customer satisfaction one. For the cost it should travel smoothly .
The service from Acorn was generally good, I had to contact them twice to arrange fitting which made me a little nervous, but the fitter was excellent.
A happy customer
- Mr M
Excellent service. My parents love the stairlift.
None.
- Mr.
Very jerky over joints.
They want to send a surveyor round . Which means they want to send a salesman . The price he quotes is not the price they can really supply it for . Take what he says as a pince of salts. They can drop the price they quote quite a lot just stand your ground with them . Good luck
- Mrs M
Help is only a phone call away, we feel very supported
- Mrs H
Queries answered in straightforward way. Acorn representative very knowledgeable and courteous, as were the fitting engineers. It was a pleasure to have them in our home.
The company acorn where good to wok with everything went to plan until my sister passed away two weeks after installation,on contact with the company as to what they could do to support given that the stairlift cost £6140..00 p paid for ,on completion to my disgust Acorn offered to remove the stairlift at a cost of £200 to myself with no reimbursement to me . Wouldn’t recommend them to anyone
- Miss P
Didn’t know what to expect. I’ve rented stairlift to ensure deliverable, shouldn’t have worried. Great service from planning through to installation. Nice folks no pressure sales, system has worked well to date. Have a good look.
- Mr W
excellent service went the extrta mile fitting
Very good service all round by staff
- Mr R
Incredibly quick and simple process. starting with a site visit, with no pressure from a pleasant and knowledgeable chap. This occurred within a couple of days of my initial enquiry. We had already done research on cost etc, and when told it could be fitted within a week, at a cost that was competing with others that had a lead time of several weeks, it became a no brain decision to make. very happy with the whole process, and the stairlift is making life easier for Dad.
The visit from the Acirn rep was very informative and helpful. The lift was fitted within a week of his visit. Lift was fitted efficiently and professionally. The fitter explained and demonstrated how the lift operated and made sure that I could operate the lift before leaving.
Salesman was a bit pushy.
Survey and installation were carried out thoroughly and professionally. Installer Gavin, was excellent. He knew his stuff. I was not impressed by approach about service agreement for around £1500 quite soon after spending £5500. A little too soon. But, happy with operation of stairlift so far.
I found all the staff very helpful, thank you
Any potential buyers should consider available options.
I cannot comment on value for money as I have not checked all the costs.
Excellent on all fronts, fast, friendly, understanding and patient. Customer service excellent as was installation, clean, neat and quick with full training for my elderly parents delivered to them in their style. Highly recommend. Thank you
The company was excellent explaining how the stairlift works, gave details of the rails that the chair sits on and where it is all made. They explain the price for different type of chair you want. They were very honest when i asked them a question with their answer, i would recommend this company if you are thinking of getting a chairlift.
- Mrs T
Great people - great job!
- Mr L
i had the stair lift installed some 10 years ago when my wife was alive and it was very help full for her but the last years of her life she was unable to us it but i have to use it now as i have angina and breathing problems they are very god for people with disability problems
I shall certainly be contactimg Acorn when I need a stairlift.
- Miss M
The guy who came to measure and the guy who fitted were both amazing , friendly and efficient. The stairlift makes mums stays with me so much easier. Being able to rent makes it all so much more affordable
The stairlift has only been installed for 2 weeks, hence the quality is still being assessed, and I am waiting for a return call from Customer Service
Fitted within three days very good service explained everything to us , would recommend them
- Miss B
Paul died two months ago - so the stairlift was not fitted but their service and support and understanding was 5 star.
Wouldn't recommend this company to anyone
- Ms M
Very good customer service and follow up visits by engineers to check and maintaining good quality.
- Mr O
- Mr I
Very efficient from first contact to survey to installation 6working days Good after sales service
- Mrs A
- Mrs R
More interested in getting a sale than my speciff needs
Product is great . Fast fitting if required . BUT the price you pay depends on the deal you get from your sales man’s who attends your home . Web site says a cheaper price . Lots of excuses why this is . But when a friend had the same lift installed but with a small extra compared to what we had , she paid £1.000 more .and they couldn’t justify it when I contacted them . When they sell the extended warranty after Installation , that also depends on who you speak to as to how much they want .
fitter was excellent
Brilliant customer service from the initial survey to after the fast installation. Very pleased with the product which makes life so much easier and safer.
Presentation too smart by half
All very satisfactory.
Excellent service.Staffprofessional and friendly.
Acorn were a very professional supplier and due to the unfortunate death of my wife within a few weeks of installation, the stairlift was removed and full refund given in keeping with there contractual terms. The installation and removal were both done with the minimum of fuss and the workers left the house tidy with no mess.
He arrived exactly on time, was courteous and explained everything very clearly.