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- Mr F
Would love to have given an opinion on other stairlift providers, however, still waiting for companies to contact me. Acorn responded immediately and thus were awarded the contract. Very happy with Acorn installation and service, can recommend them to anyone, other companies need to up their game to secure new business.
- Mr L
- W
the only problem we had was that if you are bad on your legs or knees,and cannot bend them back far enough, you can struggle to get your feed on the step, of which is i think far to small,you cannot stand on it to get to get your self on to the seat, they look at that problem, and have some differant size steps that could be changed quickly.
- Miss I
Superb service .speedy delivery .good aftercare from online staff helpful with the few niggles til got used to everything. I believe it was worth buying the lift with several extras as our stair is very steep with a right angled turn.Garry fitted it with no fuss or problems and left everything clean and tidy.
- Mrs S
Prompt, efficient and friendly service overall
- Mr O
Satisfactory
- Mr R
Can’t fault them made an appointment for Monday they came talked me through the options took all took all the measurements of of the staircase and they came Wednesday to fit it was done in about 2 hours no mess very professional well done
- Mrs B
- Mr H
fine
After two months service,I’m very pleased with my chair lift
- F
Very good response to initial enquiry. Prompt installation but product quality is a concern.
- Mr M
Acorn is 100%the company for the customer
Friday 11Jul25…. I am currently sat in the bedroom with my wife who has Motor Neurone Disease waiting for an engineer to come and fix the £5995, 4 week old Acorn Stairlift. I have had to cancel an important appointment dealing with her care this afternoon. Engineer should arrive sometime this afternoon. A very stressful morning and hoping it can be fixed or she will be isolated to the bedroom. So I’m afraid my answers to your survey are not very positive. Peter Waldron
- Mr W
Helped me and my husband enormously
- Mrs M
they responded quickly to my enquiry and it was all delivered and fitted within a few days. the staff i dealt with were friendly and helpful. i am delighted with the stair lift it has given me my freedom back around the house
- Mrs C
My dad reports that he loves his stairlift - the fitter was speedy and efficient and a nice lad too ! He also said the agent that came out was very thorough
- Mr B
- Mr A
fixed service agreement too expensive and restrictive at £1500 with no refund if client dies 2wks of signing contract
Would be helpful if 1: foot rest was longer as I am taller and can’t get by knees to bend backwards enough. 2: it didn’t beep so much as it is noisy (and creeks the cat). Can’t turn volume off or down.
Requested brochure, not yet received, have had numerous phone calls instead.
- Mrs R
Acorn make a very sturdy chairlift that works impeccably.
- Mr E
The gentleman who initially came to measure up was very knowledgeable and the delivery time to fit the stairlift was very quick. The installation was very speedy, and clean the whole process rook just over an hour.
- Mr I
Everyone involved in the process was polite and efficient
- Mr U
Working very well and installation was very compitdant and quick.good engineers and communicators.
More expensive than other stairlifts but worth it it is compact easy to Use and great customer service
Very happy with the lift
- Mr G
Everyone was so helpful without any pressure. Explained everything very clearly and the service was quick and easy to deal with. From decision to installation it took only 3 days. The installation was speedy and the guy cleaned up after,although there was very little mess. I would recommend paying extra for the automatic foot & chair swivel. We hesitated,but I'm very glad we added it,as my husband has deteriorated since & it's invaluable.
- Mr S
- Mr N
The rep who can out to my parents house was excellent. She explained everything clearly and simply.
after asking for information about stair lifts I got bombarded with phone calls from this seller
apart from a faulty electric component which was corrected next day we are very pleased with the service.
- J
- Mrs K
I am enjoying the dif Ference it has made
- Mr T
We did not go ahead but they were excellent
No comparison with this company had it for 3 week the wife passaway fitted on 17 April she die on the 3 May offer sell back at half the price
Can't reply to quality, money or expectations as we have not had the stair lift installed.
You are still not giving the benefits of renting instead of buying, to me this is the best option. Happy customer. xx
Extremely helpful advice and very prompt quote with a competitive price.
Stairlift fitted in 2 hours,excellent service and knowledgeable and friendly fitter. Thoroughly recommended!
Prompt service as delivered and installed within three days. Polite professional installer
Really couldn't praise Acorn enough! Excellent from sales response to after care!
The arseholes did not turn up for the arranged appointment.
- Mrs T
After paying the stairlift was installed the next day The fitter took one hour and was very pleasant and informative on the working of it.
- Mrs D
needed to clean up after them and did not give us a full guide of what was what
Well mannered and helpful
It was just an inquiry into the cost to see if this would be a possible solution when my husband came out of hospital regrettably after 6 weeks in hospital he died and despite me explaining the situation they kept phoning wanting to visit & quote. After being told he had died I got another sales call & they said they would remove the inquiry - I hope they have.
It does what I needed at a reasonable price
I'm delighted with my Acorn stairlift, your installer was very friendly and very efficient, and had it working in an hour.
- Mrs W
- Ms M
i havent proceeded yet to take a stairlift so why am I approached?
Dissapointed regarding length of time to remove.
- Mr P
Cancelled order as the original design was incorrect and would take a further week to install.
Excellent in every way
They got in touch, sent someone around, listened to our needs, measured up and installed the stairlift in four days. We are renting, as my mum is 95 and I am not sure how long she is going to be able to visit here! Great company!
- Mrs G
The time and fitting of the stairlift was complete within a week. The service was excellent and the actual fitting was quick and efficient with minimal disruption. Excellent customer service and would definitely recommend.
Super
- Mrs J
Cared about there customer's
- Mrs A
All excellent. Thank you.
very efficient and prompt service although a difficult staircase
I checked out 4 stair lift providers. The advice from Acorn was excellent and they provided the best solution for our needs, both function and aesthetics. Installation was very quick (within 2 days). It functions very well and does not look obtrusive. The white runners blend in with our white walls and the soft grey seat matches our carpeting. It is easy to operate and has been a life saver in enabling my wife to get upstairs The alternative would have been to move to a single level house. Ev
My condition improved and I no longer use the stairlift. Acorn were absolutely not interested in taking it back. They had however been ringing me frequently and quite aggressively trying to sell me servicing.
- Mr C
Fitted within a few days. I had to phone for help twice. Chaps couldn’t have been more helpful. Of course it was me that was at fault not the stair lift. Problem solved very quickly. Absolutely love it now. It has made a huge difference to me.
- Mrs H
excellent service from start to finish would recommend you to family and friends
Fast service and installed quick
Sadly mum passed away before she was able to come home. Acorn were excellent, no quibbles about cancelling at short notice and very speedy return of the deposit. My cousin used them for her husband and was very pleased too
yes its good for my wife but might be me next month , its a little slow , had to pay for it all are self what else can i say ? it helps my wife get up stairs safely .
Had this stair lift fitted prior to my husband coming home from hospital having had a bad stroke. My Husband had a home visit some three weeks later with his care team, who discovered the chair lift was not fit for purpose as the seat would not swivel to the right in a very narrow hallway, but as it was past their two week return, would not allow me a refund so I am now stuck with it. Wish I had waited for him to come home before having it fitted. I feel as though I am being penalised. I am very
I wish I had had a stairlift installed much earlier.
I think that the length of my thighs should have been assessed to make sure I fitted comfortably on the seat. I do not and my knees and feet scrape the wall in places and it is difficult to get off the chair at the top of the stairs.
The information provided by the rep on the initial visit was very good all questions answered. I didn’t feel pressured by her to buy on the day, however, a member of the team phoned the next day, that’s when I felt a bit pressured, it didn’t influence our decision. Having decided to buy from Acorn and paid a deposit, installation could have been 3 days later, but we had to delay, which wasn’t a problem. I contacted them on a Thursday to tell them we were ready for the installation and was give
- Mr J
Our stair lift was installed the day before my husband unexpectedly died in hospital after a fall. Acorn had been very quick to install the lift, ordered on Thursday, installed on Monday following. Both sales and installation staff were very helpful and understanding. On contacting Acorn to ask for the removal of the lift, everyone was again wonderful. It was removed within the week and money repaid within 2 weeks. I can recommend Acorn with no hesitation.
Very sluggish!!