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Informative and helpful
- Mr P
- Mr F
- Mr G
the whole process from start to finish was excellant. Fast efficent and all the people invoved were knowledgable and helpful. Would highly recommend has made such a differance to our lives.
- Mr S
- Mrs G
Don't know about value for money as I went with the first provider to get back to me. But great service. Work's very well and has made the upstairs usable.
- Mrs H
Should have got it years ago
- Mr C
- Mr K
- Mr B
- Mr I
Our Acorn stairlift was ordered and installed within 5 working days!
- Mrs M
It has made my life so much easier as I have multiple sclerosis.I no longer have to crawl up the stairs. I can easily go up and down the stairs with a big bag of washing.Thoroughly recommended.
- Miss S
At the moment I just got quotation from one provider so I could not comment on value of money.
- Mr A
- Mrs F
- Mr E
quick and friendly
I only needed a short term rental. A brand new stairlift for a straight stairs including removal for £1300 for 6 months then £50pm. Best offer I had.
- Mr J
Response time for initial visit was very good. After we made the decision the time for installation was excellent and the engineer arrived on time and left the house clean and tidy..
- Mr R
Acorn are a good company and care about their customers.
- Mrs S
Poor initial assessment by surveyor as to suitability of location for stairlift . Ended up being installed in a different place but not suitable so cancelled the contract
- Mr H
Excellent fitter. Credit to the company
Extremely professional in all dealings. Second to none regarding rapid answers to queries.
A bit pushy in wanting you to pay nearly £700 for four year’s maintenance cover two weeks after paying £2750 for the lift, doesn’t bode well for future customer service.
- Mr M
Stairlift was speedily installed, and it has made a huge difference to my mother, aged 98. I would recommend Acorn.
- Mrs P
Everything went to plan smoothly and swiftly.
very good service I cannot find fault excellent
I can't comment further as I did not buy a stairlift.
A very good and speedy service.
Straight staircase installed in 90 minutes with 2 experienced engineers
From the first visit of the salesperson to the speedy installation I was impressed with the professionalism of the team.
- Mr T
Unfortunately a stairlift was a necessity for a short period of time so I opted for a brand new Acorn Stairlift on a 6 month rental renewable monthly. Others met their price but Im not sure they would have been brand new.
- Mr D
Very helpful
A life changer for my wife. Fantastic reconditioned stairlift that looks brand new.
Prompt and efficient service within agreed timetable.
Acorn stairlifts very helpful and efficient
All round good service would definitely recommend them
very help full service from everyone
it took longer to explain everything about the stairlift than it did to install it!!!!!!!
Ordered and fitted in about 10 working days. Other companies quoting 4 and 6 weeks.
Stairlift cost a lot more than we expected but we got £500 off for letting them decide date of installation which was still very quick, less than a week. The rail takes up a lot of space. If we have visitors we have to set the chair with seat, foot rest & arms folded up to allow them to use the stairs. Otherwise the lift is working well & we are satisfied with the lift.
This company was exceptional. They were so kind and their customer service was second to none. Cannot recommend them more highly.
several times it wouldn't go down had to tap the box with the key in it, might be a poor connection, also a couple of times the seat would not turn to come down stairs? Stan Chatwin.
Completely satisfied. & would fully recommend.
Whole thing completed in 11 days from booking a survey (had a same day survey) ordering a new lift & installation.......installation was completed in 4 hours by one man who tidied
The average would have been more except that a suposeadly new stairlift was fitted with old batteries
Product looks very good - better than expected and was very quickly installed just as required.
- Mrs B
Not a smooth ride. Bumps over uneveven joints in the track.. Not fixed despite 3 attempts to do so.. Not a safety issue but definitely a Customer satisfaction one. For the cost it should travel smoothly .
The service from Acorn was generally good, I had to contact them twice to arrange fitting which made me a little nervous, but the fitter was excellent.
A happy customer
Excellent service. My parents love the stairlift.
None.
- Mr.
Very jerky over joints.
They want to send a surveyor round . Which means they want to send a salesman . The price he quotes is not the price they can really supply it for . Take what he says as a pince of salts. They can drop the price they quote quite a lot just stand your ground with them . Good luck
Help is only a phone call away, we feel very supported
Queries answered in straightforward way. Acorn representative very knowledgeable and courteous, as were the fitting engineers. It was a pleasure to have them in our home.
The company acorn where good to wok with everything went to plan until my sister passed away two weeks after installation,on contact with the company as to what they could do to support given that the stairlift cost £6140..00 p paid for ,on completion to my disgust Acorn offered to remove the stairlift at a cost of £200 to myself with no reimbursement to me . Wouldn’t recommend them to anyone
- Miss P
Didn’t know what to expect. I’ve rented stairlift to ensure deliverable, shouldn’t have worried. Great service from planning through to installation. Nice folks no pressure sales, system has worked well to date. Have a good look.
- Mr W
excellent service went the extrta mile fitting
Very good service all round by staff
Incredibly quick and simple process. starting with a site visit, with no pressure from a pleasant and knowledgeable chap. This occurred within a couple of days of my initial enquiry. We had already done research on cost etc, and when told it could be fitted within a week, at a cost that was competing with others that had a lead time of several weeks, it became a no brain decision to make. very happy with the whole process, and the stairlift is making life easier for Dad.
The visit from the Acirn rep was very informative and helpful. The lift was fitted within a week of his visit. Lift was fitted efficiently and professionally. The fitter explained and demonstrated how the lift operated and made sure that I could operate the lift before leaving.
Salesman was a bit pushy.
Survey and installation were carried out thoroughly and professionally. Installer Gavin, was excellent. He knew his stuff. I was not impressed by approach about service agreement for around £1500 quite soon after spending £5500. A little too soon. But, happy with operation of stairlift so far.
I found all the staff very helpful, thank you
Any potential buyers should consider available options.
I cannot comment on value for money as I have not checked all the costs.
Excellent on all fronts, fast, friendly, understanding and patient. Customer service excellent as was installation, clean, neat and quick with full training for my elderly parents delivered to them in their style. Highly recommend. Thank you
The company was excellent explaining how the stairlift works, gave details of the rails that the chair sits on and where it is all made. They explain the price for different type of chair you want. They were very honest when i asked them a question with their answer, i would recommend this company if you are thinking of getting a chairlift.
- Mrs T
Great people - great job!
- Mr L
i had the stair lift installed some 10 years ago when my wife was alive and it was very help full for her but the last years of her life she was unable to us it but i have to use it now as i have angina and breathing problems they are very god for people with disability problems
I shall certainly be contactimg Acorn when I need a stairlift.
- Miss M