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To early to know much about reliability. Hoping all will be well. It all a big Gamble
- Mr C
Most things about the stairlift are good but there are 2 joints in the track, one is excellent the other is rocky and rumbles quite loudly. The first engineer who came to repair it agreed it was poor but could not improve it. He said a more knowledgeable engineer would come to decide if it could be repairs or replaced. That second engineer, who was the person who fitted it in the first place, visited and denied at first there was anything wrong with it but then agreed it wasn't perfect and s
- Mr P
Has been an excellent investment given me an independence that I didn’t previously have. The handicare installer was very good and informative. Would highly recommend the company.
- Mr N
When I had occassion to speak to their staff over the telephone they were extremely helpful. I could not fault them.
- Mrs F
There was a delay in the installation and I struggled to speak to a manager to resolve this. Finally once I did they took my dissatisfaction seriously and pulled out all the stops to get the stair lift installed ASAP
- Mrs S
Handicare via Age UK
- Dr L
Despite a problem setting up and time taken installer was patient, polite, very helpful .
- Mrs D
Good service well done
- Mr H
Stair lift installed 4weeks ago no problems yet .?
- Mr M
Age UK provide Handicare Stairlifts which are fitted by Handicare. Their service is excellent and if you have a cheaper quote they will match it without quibble.. The surveyor from Handicare and one from Acorn came on Monday and after discussions with both firms office regarding price etc ours was ordered on a Tuesday and was fitted on Thursday!!! Amazing service..
- Mr L
Track a little ugly and bends not that tight. Our model has a toggle that isn't that clever.. an elderly person getting on the chair gripping for a hand hold will find the toggle a nuisance. Company changed this to other side which was better for us. Service impeccable though.
Brilliant service from time of telephone to fitting. Excellent service.
very helpful, no sales pitches, quick and helpful service
- Mr R
Very happy to deal with AGE UK, listened to our needs. They were excellent.
- Mr G
The price was very good and from quote to installation was only just over a week. I am extremely pleased with the service and the safety and freedom it has given my husband
- Mrs C
Too early to see if it meets expectations
We have had a problem and they are very slow to responed
- Mrs B
The installation date doubled from the sales estimate,(miss selling?) the fitter didn’t turn up on the day and no one apart from us waiting New he wasn’t at work..no call,no apologies. Not their fault however stairlift had to be deinstalled and they gave a 5 week later date. I promised it would be in the front garden within a week, the date got changed to a few days later. They promised at least a bunch of flowers for my mum because of the problems..they never turned up. Absolutely very poor cu
The stairlift is excellent but the customer service from the installation company needs attention.
- Mr. B
I bought a perch stairlift after hip replacements with the prospect of having it converted to a seated version when necessary.
- Mr. P
I would buy again only because of the price.. I think the customer service could have been better.
An error was made with the measurements so it took twice as long for delivery. Requested a replacement seat due to damage .. Requested to pay monthly for a year.. They deducted the whole amount..
One call out which was fairly quick.
- Mr. G
I wouldn`t want to be without my stairlift now.
- Mr. H
Age uk suffers because of its three way split in handling orders - 1. surveyor does the measuring up and draws up basic spec. 2. passes to Age who confirm and quote price to customer. 3. Age passes to Handicare who build the package and do the installation.
Mistakes happen: Surveyor missed off top curve and stop point. Then installed to wrong plan.
Age via Handicare then redesigned top to match original requirement and rebuilt.
Correetion service OK but time consuming, aggravating and takes the gloss off.
i LIKE MY ORDERS TO BE FULFILLED CORRECTLY FIRST TIME WITHOUT HASSLE.