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The lady was v.nice & knowledgeable, non intrusive. My husband was in bed ina downstairs room, quite undisturbed by the visit. Excellent
- Mrs S
was told we would be put on a priority list ASAP , and the stairlift would be fitted within 2 to 3 weeks.. only to then be give a date of 31st May, which was about 7 weeks after the order was placed , and my mother sleeping in armchair all that time. That wasn’t the end of it, the fitter then went sick, so we had the wait even longer.
Once fitted we then had to have the fitter back because the seat belt kept locking itself
- Mrs B
Would highly recommend.
The stair lift has changed my life in my own house I am able to get up and down the stairs now with ease
- Mr G
Use loacal service engineer as supopliers service rather expensive. Their standard call out charge is £85. Has lately become very noisy in operation emitting loud cracking sounds when travelling. Did have suppliers back to attend but they made it worse so am putting up with it.
- Mr R
No problems whatsoever, would thoroughly recommend.
Mistake made with the handing of the controls. . Reason we did not notice this was because it was all new to us, we were given a demonstration how it worked, tried it once, then the engineer left. After he had gone, when we had time to try it ourselves we realised that the controls had been put on the right hand side whereas the order clearly stated left hand controls. We immediately called Handycare and an appointment was made for an engineer to return. When this happened we are asked why W
Arrived on time, tidy ,clean and finished on time overall quite impressed
Would not hesitate to recommend Age UK for their professional and friendly service, both of which are extremely important in dealing with the elderly and vulnerable.
No seat belt supplied.
- Mr B
I don’t think I could have a better job
- Mr H
Would highly recommend easy to use and feel really safe can't recommend highly enough very good value for money
- Mrs C
Sadly my husband passed away in November.
- Mr C
Salesman Mick was absolutely brilliant...no hard sell and really listened to our needs. Absolute credit to your company
All aspects of your service are Excellent Thank You Regards Dave.
First impression favourable
- Mr M
- Mrs T
Didn't purchase too expensive 20% more expensive than other companies that sells same product so this this is not helping the aged
- Mr P
Initial quote if £2000 ended up being over £5000 which I appreciate was due to building space in the hallway, but still a big rise from original estimate. Had to wait a few weeks and for stairlift to be made. Workmen lovely but we had to employ our own carpenter to add a strengthening plank of wood
Very friendly service, but fitters were unable to respond urgently.
Sales team were very happy to negotiate price.
I haven’t yet experienced after sales service but most certainly so far so good..
- Mrs H
Very pleased as my parents are now able to get back upstairs.
- Ms S
This was the most comprehensive quote for user details and sample rails to explain my options. I was impressed with the the slim friction rail. I found it difficult to contact persons for details and did not return my calls. I believe their after sales support was cheaper.
Would have chosen Age UK if office contact was better.
- Mr S
Slightly disappointed that we were not quoted their lowest price in the first instance.
Installation was quick and efficient.
- Mr F
Ask me after I have used the lift for a year. Seems to work alright after insallation four weeks ago
Comprehensive and cohesive
To early to know much about reliability. Hoping all will be well. It all a big Gamble
Most things about the stairlift are good but there are 2 joints in the track, one is excellent the other is rocky and rumbles quite loudly. The first engineer who came to repair it agreed it was poor but could not improve it. He said a more knowledgeable engineer would come to decide if it could be repairs or replaced. That second engineer, who was the person who fitted it in the first place, visited and denied at first there was anything wrong with it but then agreed it wasn't perfect and s
Has been an excellent investment given me an independence that I didn’t previously have. The handicare installer was very good and informative. Would highly recommend the company.
- Mr N
When I had occassion to speak to their staff over the telephone they were extremely helpful. I could not fault them.
- Mrs F
There was a delay in the installation and I struggled to speak to a manager to resolve this. Finally once I did they took my dissatisfaction seriously and pulled out all the stops to get the stair lift installed ASAP
Handicare via Age UK
- Dr L
Despite a problem setting up and time taken installer was patient, polite, very helpful .
- Mrs D
Good service well done
Stair lift installed 4weeks ago no problems yet .?
Age UK provide Handicare Stairlifts which are fitted by Handicare. Their service is excellent and if you have a cheaper quote they will match it without quibble.. The surveyor from Handicare and one from Acorn came on Monday and after discussions with both firms office regarding price etc ours was ordered on a Tuesday and was fitted on Thursday!!! Amazing service..
- Mr L
Track a little ugly and bends not that tight. Our model has a toggle that isn't that clever.. an elderly person getting on the chair gripping for a hand hold will find the toggle a nuisance. Company changed this to other side which was better for us. Service impeccable though.
Brilliant service from time of telephone to fitting. Excellent service.
very helpful, no sales pitches, quick and helpful service
Very happy to deal with AGE UK, listened to our needs. They were excellent.
The price was very good and from quote to installation was only just over a week. I am extremely pleased with the service and the safety and freedom it has given my husband
Too early to see if it meets expectations
We have had a problem and they are very slow to responed
The installation date doubled from the sales estimate,(miss selling?) the fitter didn’t turn up on the day and no one apart from us waiting New he wasn’t at work..no call,no apologies. Not their fault however stairlift had to be deinstalled and they gave a 5 week later date. I promised it would be in the front garden within a week, the date got changed to a few days later. They promised at least a bunch of flowers for my mum because of the problems..they never turned up. Absolutely very poor cu
The stairlift is excellent but the customer service from the installation company needs attention.
- Mr. B
I bought a perch stairlift after hip replacements with the prospect of having it converted to a seated version when necessary.
- Mr. P
I would buy again only because of the price.. I think the customer service could have been better.
An error was made with the measurements so it took twice as long for delivery. Requested a replacement seat due to damage .. Requested to pay monthly for a year.. They deducted the whole amount..
One call out which was fairly quick.
- Mr. G
I wouldn`t want to be without my stairlift now.
- Mr. H
Age uk suffers because of its three way split in handling orders - 1. surveyor does the measuring up and draws up basic spec. 2. passes to Age who confirm and quote price to customer. 3. Age passes to Handicare who build the package and do the installation.
Mistakes happen: Surveyor missed off top curve and stop point. Then installed to wrong plan.
Age via Handicare then redesigned top to match original requirement and rebuilt.
Correetion service OK but time consuming, aggravating and takes the gloss off.
i LIKE MY ORDERS TO BE FULFILLED CORRECTLY FIRST TIME WITHOUT HASSLE.