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Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 05/05/2020
  • Username:
  • Mark Phillips
    Comments:

    As previously sent

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 29/04/2020
  • Username:
  • Chris Barton
    Comments:

    Having had the unit installed was disappointed that the extended warranty could not be spread over 12 months. Had to negotiate a initial payment then 5 monthly payments there after. Shame this could not have been made clearer when ordering.

Company:

Handicare

Overall Rating:

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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 28/04/2020
  • Username:
  • Paul Harrison
    Comments:

    We believe we were mis sold the product to some degree having based our decision to purchas rather tha hire on the understanding that we would be able to sell on after we no longer needed it. Whilst we knew the provider and installer would not buy back we were left with the confirmatio from the sales person we would have no trouble selling on a at a later date. Needless to say after hours spent trying on the internet and numerous phone calls to the supplier we were unable to sell and due to our circumstamces they agreed to remove the stair lift and re imburse us £200.00 fo the nearly £4,000 we paid only a couple of months earlier.Outrageous really and we would have defimntiley hired had we know this would happen and the likelihodd we would have relatively short use of the product.

Company:

Handicare

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 27/04/2020
  • Username:
  • Lincoln Rd
    Comments:

Company:

Ableworld

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 27/04/2020
  • Username:
  • Labrador55
    Comments:

    Considering the world situation at present my order was dealt with surprisingly quickly. The suppliers kept in touch. Installed when they said that they would. Installation done quickly & without fuss. So far so good! Michael Clay.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 24/04/2020
  • Username:
  • Helen
    Comments:

    I am not sure whether I would recommend Acorn and whether I would buy one again or purchase a different brand, I had to answer these two questions before I could submit my review so I answered no on both, I have no real experience of what are available so I have given a long explanation of my concerns. I need a stair lift due to my disabilities but I don`t need to use it every day, just during my bad times and of course this is when it has broken down. Acorn were very prompt to fit and under guarantee the service is prompt and good to repair. The problem is that it has broken down twice already in the few months I have had it installed due to mechanical faults. Following its installation I received a letter offering extended guarantee for 4 years at a price of £1,500! I was not warned of this high This all leads me to say that the Acorn lifts are not as reliable as I would expect them to be and the cost of repair must be high to justify the high cost of the extended guarantee unless that is a way in which Acorn obtains more money from the customer. When the repair person came just a few days ago I questioned this high cost with him and he said without the extended guarantee a call out fee is £185 and then for sure the batteries would need replacing at a cost of nearly £300 I believe plus labour as well as other mechanical parts which are expensive, on balance I have decided to take the risk as £1,500 seems to me to be very excessive and if it continues to be unreliable I will have to make decisions for my future. My advice has to be to ask about its reliability, repairs costs and extended guarantee cost following the 12 month guarantee before you proceed to purchase. Mine was a new stair lift not a second hand reconditioned lift. I suppose my advice has to be is to compare costs, to ascertain the extended guarantee cost and then incorporate that fee within the price and then decide because if you need a stair lift then there is nothing you can do other than this.

Company:

Ableworld

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 23/04/2020
  • Username:
  • Reevembe
    Comments:

    Got a flyer through door they did survey after phone call was excellent explained everything 2 days later installed by excellent engineer Steve No fuss or mess brilliantly done explained everything How to work stair lift would definitely recommend and yes again

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 23/04/2020
  • Username:
  • Malcolm
    Comments:

    Hard to give value for money as my wife passed away 6 months after the purchase of the stair lift. After purchase, Acorn were keen that I should sign up for their maintenance contract which was not cheap. Bearing in mind that the chair was only used once a day to travel a relatively short distance at a very slow speed, I question why it should need these services or are the quality of their products not that good?

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 23/04/2020
  • Username:
  • Georgeallen
    Comments:

    Have had stairlift for a year it has worked well except for two minor glitches that were fixed quickly by acorn engineers I have had great help from company when Ihad questions about my stairlift so no problems that were not sorted quickly thank you Acorn

Company:

Companion

Overall Rating:

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 22/04/2020
  • Username:
  • Di
    Comments:

    Needed stairlift urgently. It was installed within 48 hours. Only had it 6 months but had no problems as yet. It`s been a lifesaver for me.

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 22/04/2020
  • Username:
  • Let down grand daughter
    Comments:

    Grandma got ripped off, said installation would be next day, waited over a week, would have to payextortionate amout in yearly fees, Felt completely let down

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 22/04/2020
  • Username:
  • Dave Rowe
    Comments:

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 22/04/2020
  • Username:
  • WW
    Comments:

    Very good stairlift but expensive. However it was installed quickly and service has been good so far. It is quite expensive to continue with service contract. There is no monthly payment plan.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 22/04/2020
  • Username:
  • Chalfont Sanfy
    Comments:

    Very speedy response to my enquiry. Took time and care to explain everything to my father. The installation engineer was also great. Very helpful, clean and efficent. Made sure my father was happy and confident using the stair lift for himself.

Company:

Snowdrop - Swansea

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 22/04/2020
  • Username:
  • william
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 22/04/2020
  • Username:
  • Ds
    Comments:

    Absolutely no problems. Friendly efficient installation less than 24 hours from enquiry.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 22/04/2020
  • Username:
  • Green fingers
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 22/04/2020
  • Username:
  • JM
    Comments:

    Advice, installation ease of use all excellent

Company:

Companion

Overall Rating:

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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 21/04/2020
  • Username:
  • HT
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Tobytim
    Comments:

    My husband was really ill last year and consequently climbing the stairs was a nightmare and one night he just couldn’t manage it. I rang two companies the next morning and a very nice man came that day from Acorn and said yes, they could fit in two days. We agreed terms and as we were completing the paperwork he said. I have been observing your husband and I’ll get a stairlift installed today ... no waiting. By 7.00 that evening it was up and running. Absolute stellar service. Recently one of my dogs toys got caught up in the mechanism and it stopped. I rang Acorn, and an hour later it was mended. I can not recommend the company enough.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Joe
    Comments:

    Champion that`s all I can say amazing!

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Finglesteighn
    Comments:

    With reservations

Company:

Stannah

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Mandurah
    Comments:

Company:

Stannah

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • supa.
    Comments:

Company:

Stannah

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • supa.
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Jilly
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Leanne
    Comments:

    The stair lift itself is great but it’s been used a hand full of times the old man tries to hold on the banister as he’s coming down so he knocks the switches on the arms need to have a setting to disable the arm click things when your operating it with the remote and it would be a lot easier

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 21/04/2020
  • Username:
  • Igor Ivanovski
    Comments:

    Paying a lot of money every year for servicing which does not carried out any more.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Colin wiltshier
    Comments:

    Decided Sunday would have to have one. Spent Sunday getting confused on websites.phoned Acorn 9.30 Monday Man arrived by11. Measured, took order, said would contact about fitting.acorn phoned 4.30 to say would be here by12 next day. Man from the north arrived about 11am. Took 30 mins to fly. Exelent job done.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • PJW
    Comments:

    I needed a stairlift very quickly as my wife was coming out of hospital after a major operation. Acorn saved the day.

Company:

Stannah

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 21/04/2020
  • Username:
  • Brian
    Comments:

    Despite the final quality being o.k. It was an extremely long process to get there due to manufacturing errors. After extensive surveys being carried out by Stanners rep. the stairlift was made incorrectly on two further occasions. I would say though that the response from the in-house staff was very good, It should have not been necessary.

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Robert
    Comments:

    Great company. Acorn really care about their customers. Very good aftercare. I would recommend without hesitation.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Rob
    Comments:

    Had terrible problems with a new stairlift installed with another cmpany. ACORN were very good, responsive and helped us in our need.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • KarenB
    Comments:

    Quick and easy ,friendly staff ,great prices Thankyou Acorn .

Company:

Stannah

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Dottie
    Comments:

    My stairlift is a great help to me I`m so glad to have one and would recommend the company who put it in

Company:

Companion

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 21/04/2020
  • Username:
  • Eddie
    Comments:

    Stairlift to high when at bottom of stair Approx 7 inch from floor Requiring a slide of seat Had 4 visits for different faults In 11 months This is there latest model The repair guys are quick to come out And have been very good.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Neil
    Comments:

    My wife who need the lift, passed away 1 month after installation and the company offer of buy back was appalling, so it still in place, not used.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • CARER
    Comments:

    Everything about the supply was perfect. The only reason it didn`t get five stars for everything was that it came with two annual services and I expected to be approached on the first anniversary early in February. Apparently I had to approach them. Now due to coranavirus I will have to wait till the lockdown ends.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Easy rider
    Comments:

    Easy rider

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Jud -Anne
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Pamela Barbour
    Comments:

    Absolutely wonderful, could not manage without it.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Dennis Jones
    Comments:

    Whilst difficult too equate value for money without any competitors, I did find dealing with Acorn to be very easy because of their excellent customer service and the speed at which they were able to implement what they had agreed to do.

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Len
    Comments:

    after am few initial installation problem s eg. .faulty switch loose wires the stairlift has operated as designed. Response to call outs were prompt and satisfactory

Company:

Handicare

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • ALex
    Comments:

    This stair lift has the latest friction drive - no cogs, chains or wracks. Runs smoothly, quietly and fast. Bench seat liked by the user. Installers excellent. It was a fraction of the price of conventional stair lifts and is neater (narrower).

Company:

Companion

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Mrs J Smith
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Keep active
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Mrs.M
    Comments:

    I have made good use of the stair lift but because l don`t weigh that much its a bit clanky.but reliable

Company:

Acorn

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • lazy
    Comments:

    exasperated at times by the slow speed of tjhe chair. Speed varies at did fferent parts of the travel. The engineer failed to improve it to any great extent when asked.

Company:

Acorn

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Godders
    Comments:

    My wife was unable to climb stays so made a call to Acorn and another national installer. Surveyor arrived next day and installed within two working days. I decided to rent the stairlift as my wife was receiving palliative care. Unfortunately my wife died 10 days later. I contacted Acorn and their Engineer arrived three working days to remove the stairlift. Excellent service throughout.

Company:

Stairlift mobility ltd

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Colin
    Comments:

    The engineer was very good at giving a range of options that suited us best. The installation was first class and everything went smoothly. The system we chose provides a better range of options than some others and so far we have not been disappointed. I couldn`t recommend them highly enough.

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Acorn stairlift
    Comments:

    Very helpful and explained process without being pushy.

Company:

Companion

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • SC
    Comments:

    was very good answered all my questions got a few quotes from other dealers said they would not be beaten on price, prices was varied, but l decided to go with companion and they was true to their word and matched the price of other dealers fitted in a few days and l am very happy.

Company:

Handicare

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • AliceAlice
    Comments:

    No probs

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Michael
    Comments:

    Great service the rep came to our house and contract agreed. Stairlift was installed the following week in just over an hour.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Bellcanto
    Comments:

    I didn’t want to leave it too late to order a stairlift after I had had a fall down the stairs. After I contacted Acorn they came within a couple of days to measure up, check my details, and then the stair lift was installed pretty quickly after that. For anyone who is concerned about their stability on the stairs then I would recommend it most certainly. I don’t think it was particularly cheap, but it wasn’t the most expensive. And I am very pleased that I got it!

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Lowestoft
    Comments:

Company:

Stannah

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Fairhead1
    Comments:

Company:

Stannah

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 21/04/2020
  • Username:
  • Bessie
    Comments:

    We have had so much trouble with the stairlift Stannah recommended as their wonderful new flagship product. It`s bumpy and feels rickety, feels jerky and has broken down way too many times. Off the record the engineers tell us that it`s the design of this particular lift, but on the record they deny everything. Off the record they told us to demand a new one, on the record we got nowhere. Avoid like the plague. And on top of the rubbish stairlift, the customer service was appalling - they kept trying to tell us it was our fault it broke down, and one woman swore volubly at me. At one point we had a wheelchair user stuck upstairs in her bedroom unable to go downstairs for a whole day. I wouldn`t recommend them if they paid me. And we are expecting to move sometime soon, so I`m going to be looking for a new lift in the near future. Nothing but trouble

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Mr Slater
    Comments:

    This product exceeded expectations. The brochure was clear and gave good information, there were lots of options and colours available. The fitting was scheduled to suit us, and the fitter was very polite, efficient and was happy to explain all features. I have already recommend to others.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Sandra
    Comments:

    Had the stair lift fitted for my elderly mother in her own home following hospitalization. Acorn were more expensive but once I showed them a competitor`s quote he price matched plus was able to fit the next day as it was a straight forward straight lift. Initially they were a bit pushy in trying to get my mother to take out a 5 yr service plan but at 90 she was reluctant.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Sue
    Comments:

    The price of insurance is disgusting - very not affordable, being about a quarter of the price of the chair! OK, so it lasts 4 years, heaven help me if it goes wrong!

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Sue
    Comments:

Company:

Companion

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • ewalker
    Comments:

    first class stairlift. ,excellent customer service ,fast installation with out any damage to decorating or property. very small com pact running track . I am very pleased with everything

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • doz
    Comments:

    good level of service

Company:

EM

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Stannah
    Comments:

Company:

Stannah

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • theeastbourne2@btinternet.com
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Suzannemick
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • GH
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Godsend
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Pauline green
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Terryg
    Comments:

    Quick on supply and taking payment but slow on service which now past due date with no communication.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • KeithB
    Comments:

    The initial survey and quotation was carried out in a professional manner. The representative was not too pushy and gave clear answers to questions. The intallation was quick and the engineer very patient with familiarising my wife with the use of the stair lift.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • dorkyle29
    Comments:

    Impressed by speed of delivery when installed between xmas and new year

Company:

Stannah

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Moonraker
    Comments:

    Installed 20 years ago for use by my late wife. I have used it constantly for the last 10 years and couldn`t cope without it. It is serviced regularly every year by Stannah but as it is now obsolete if if breaks down in future spare parts are unlikely to be available. If I have to replace it it will be by another Stannah as I have found their equipment reliable

Company:

Halton Stair Lifts

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Peter
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Muriel Saunders
    Comments:

    I hope the stairlift will last my lifetime, I’m 92 years old with osteoporosis and at present waiting for Coronavirus to end so I can see Consultant with view to right hip replacement, broke my left hip about 3 years ago and operation was successful, , had. Epidural.. no problems with left hip. Muriel Saunders

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Valerie Wade
    Comments:

    Would certainly recommend to anyone . The young man who installed it worked hard all day and didn`t stop. He was polite and kind and very helpful. I have only had it since December but so far I am very pleased with it

Company:

Dolphin stair Lifts

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Tina
    Comments:

    Absolutely fantastic service. Had a particularly narrow staircase which all other companies who supplied stairlifts for narrow staircases could not accommodate.

Company:

Handicare

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Ann
    Comments:

    Very impressed with methods used for, and degree of accuracy of technical survey. Customer service a bit poor as they missed the fact that we had asked for a coloured rail so they gave us their standard cream. They said it was too late to correct their own error. Nevertheless, all other aspects of the transaction were perfect.

Company:

Stannah

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 21/04/2020
  • Username:
  • Dougie
    Comments:

    The stairlift did not match the description given by the sales representative and I had to complain to Stannah directly. The company corrected the installation to closer match what had been promised but the salesman was not pleased that I had complained. The problem related to two installation faults. Firstly I had been told by the salesman that the bannister rail on the staircase would be removed so that the stairlift could be fitted as close to the wall as possible. This did not happen and I was disappointed that the stairlift rails encroached too far onto the stairway. I had also been led to believe that the stairlift would stop level with the top floor landing but this was not the case. Efforts to correct this problem brought some improvement but did not fully rectify it.

Company:

Norfolk Stairlifts

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Jaywin
    Comments:

Company:

Companion

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • ACB
    Comments:

    Great to use but it is noisy. Beeping can drive you nuts and the electric footplate noise even makes the dogs jump. Still really happy with it though.

Company:

Handicare

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Jim
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 21/04/2020
  • Username:
  • Eli1866
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 21/04/2020
  • Username:
  • rosie
    Comments:

    My wife only used for a few month.when we asked if the would take it back they said they don`t buy them back although they offered a second hand one.they did offer to help us sell it but we would have to add £1700 for them to install it.They also offered to take it away for nothing .we paid £4460 for it.At the same time they are perhaps the same.so i would be very careful when buying one.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Joy & John
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Johnqj
    Comments:

    Purchase and installation was a first class experience from beginning to end.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 21/04/2020
  • Username:
  • Linda
    Comments:

    After having the rep round he was very pushy all I wanted was a quote, he then told me I could not have one unless I have a stand up on, as my stairs were narrow, oh surprise surprise they had someone on the end of the phone who could then offer me a discount, then he was saying all the other chair lift companies could not offer what he could etc etc etc. In the end I gave in and brought one which he said would be a stand up with a bar across. When they fitted it it was a normal sit down chair lift, what I had asked for in the 1st place. Yes I did complain and they said they would have to retrain the rep. This year was the 1st year for a service, I have had several letters and several phone calls wanting me to take a cover for the next 4 years, I kept saying I could not afford it but they kept pestering me, in the end I have paid nearly £500 for a 4 year service cover and the only way I could do that was to take 4 monthly payments. When you ring for a service they are very unhelpful and abrupt and one even called me a liar. The chairlift does what it needs to do and yes it is helpful but would I go with this company again NO, they are to pushy, to dont tell the truth. I would buy another chairlift but NOT from this company.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Jenny
    Comments:

    It`s the best thing I have done now I can get up stairs easily and it was so quick from the time I asked for it to the day it was installed I would recommend them to anyone

Company:

Stannah

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Alastair
    Comments:

    I am in my eighties and live alone with my Airedale dog. I had a hard fall but broke no bones but the stairs were a problem.My family suggested I move to a downstairs bedroom and build a wet room in an extension. I preferred to stay in the matrimonial bed room, so looked for a stair lift. I received quotes. My family went round a large range of friends and acquaintances. Universally the answer was Hannah. While not the cheapest, I went with Hannah and have been well satisfied..

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Norm
    Comments:

    Very good service

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Stampbug
    Comments:

    Couldn`t fault the supplier in any way. I had a call to make an appointment and the next day someone was out giving me all the information I wanted. The following week, I had my stairlift. Couldn`t be easier

Company:

Stannah

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Fawlty
    Comments:

    Fitted by a local company whose service was first class

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • jean
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • the lanes
    Comments:

    quick and painless, less than 24 hours from inquiry to installation, have a curved staircase and there was verylittle damage to the walls or carpet due to the modular system they use, very pleased with the result

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • The Old Engineer
    Comments:

    Speed of installation was essential following my wife`s hospital admission for a fracture femur. Selling rather old fashioned (not a compliment; think aging Ford Cortina) and a follow-up call was downright unethical. A young lady rang to ask was the lift being used,, had it enabled living back at home, therefore did we value it, and by the way, would we like a 3-year maintenance and warranty contract for a mere third of the price paid. She was upset when I told her about the bath tub curve (failures occur early due to manufacturing or installation errors, or when worn out. The former are early in the warranty period) . The control has been got at by the modern `safety` enthusiasts. Bleeps, delays in activation etc. are confusing for an elderly person after major trauma and maybe have a negative effect in reality. I would buy it again out of grim necessity. However as an engineer I am not unduly impressed.

Company:

Stairlift mobility ltd

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Harish
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Fred Bloggs
    Comments:

    The new ones were so expensive that I bought a second hand one. They call it reconditioned. As I only bought it in June 2019, it is still under a Guarantee. I have had quite a few problems with it. I have sorted most of them myself. I thought I had lost one of the keys, they were going to charge me £100.00 to bring a new one. Luckily I found it in a different jacket. I am dreading something serious going wrong with it, once the year is up. I really should have priced a few different companies. As I had fallen down the concrete stairs outside my flat door, I needed a quick response.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 21/04/2020
  • Username:
  • Don’t have an alias
    Comments:

    I’ve had niggly little problems ever since I bought it . The remotes aren’t and never have been perfect . Ive had to call the engineer out about 3 or 4 times.It has never been satisfactory when they came to install it the installer couldn’t wait to get away.So overall not a good experience and I would not have an acorn stairlift again. I don’t have an alias

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 21/04/2020
  • Username:
  • Floristdad
    Comments:

    Want to charge exorbitant prices for maintenance. Use pressure tactics on phone

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 21/04/2020
  • Username:
  • Rosa
    Comments:

    Please shop around I did not could have saved 50% at mobility store acorn wanted almost £600 for extended 4yr cover had to call them out twice in first year but it has made a vast improvement to both my wife and myself

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 21/04/2020
  • Username:
  • Lee
    Comments:

    Selling of extended warranty to older people whilst in lockdown with no family around is shocking and immoral, Shame on you

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Professor Nicholas
    Comments:

Company:

Companion

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 21/04/2020
  • Username:
  • Eddie
    Comments:

    Stairlift to high when at bottom of stair Approx 7 inch from floor Requiring a slide of seat Had 4 visits for different faults In 11 months This is there latest model The repair guys are quick to come out And have been very good.

Company:

Stannah

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  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Dave from Longlevens
    Comments:

    Small window of time but Stannah did the business with quality and care. No fuss no bother, just sheer professionalism . System checks and assessments all help to keep the smooth running of the Stairlift on track and trouble free.

Company:

Handicare

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Snowball
    Comments:

    Great stair lift and excellent service we have limited space at the foot of the stairs and the lift installed has a moving rail which is perfect for our situation. The only thing is that the rail has to be cleaned and oiled regularly if you can manage this I would highly recommend this type of lift.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Anthony gulliver
    Comments:

    Installed same day as ordering. Brilliant

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • good boy
    Comments:

    good

Company:

Stannah

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Lucy miles
    Comments:

Company:

Ableworld

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • maggieburn@icloud.com
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Peter Fermoy
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Rod Finn
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • N G Walters
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Acorn stairlifts.co.uk
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Mike
    Comments:

    First class

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Cindylou
    Comments:

    Everything is fine except the pre paid service deal which to me seemed extortionate to pay £1400 up front for 4 years which I did not enter into it would have been better to have a monthly payment for servicing for the life of the stairlift .

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Jennifer M
    Comments:

    We met the Acorn rep., decided to go ahead the same day and our stairlift was fitted the following day. The installation took around 45 minutes. We went for a refurbished stairlift which looked and performed as new. We have had it now for five months and are delighted with it. Would certainly recommend.

Company:

Handicare

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • AM
    Comments:

Company:

Handicare

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Chris fareham
    Comments:

    A wonderful & easy to use company

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • G Christie
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • MMC
    Comments:

    Good quality stairlift. Distance between seat and footrest is a problem for those with short legs. Annoyingly slow on the bends.

Company:

Stannah

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • M Kenworthy
    Comments:

    Very impressed with all aspects of Stannah. Electricians and fitters were very kind - ideal for the job.

Company:

Handicare

Overall Rating:

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Sheila
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Hatty Burrow
    Comments:

    Unfortunately the fitter didn’t ask where I wanted the controls fitted. So too high for me. Also the bill was £1000 more than we were told. I refused to pay, but it left a sour taste. At £4000 for one flight of stairs I think it may have been expensive

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Paulapm1953
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • Tony
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 21/04/2020
  • Username:
  • rabspeirs
    Comments:

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 23/12/2019
  • Username:
  • Frank
    Comments:

    First class stairlift and service

Company:

Companion

Overall Rating:

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  • Speed Of Service:
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 07/08/2019
  • Username:
  • Twinkle toes
    Comments:

    Initially we had good service - they were the quickest to be able to install a stair lift and speed of installation was extremely important at the time. However the stair lift is no longer needed but I was given every indication at the time that dismantling the lift would be easy to arrange. Now I am told that there has been a change of policy and lifts are no longer dismantled and removed when no longer needed, leaving me with a problem of how to get the lift properly dismantled so that it can be refitted if necessary in the future. They will not buy it back so I don`t want to discard it in case I need it for myself in the future. Given that many other purchasers are likely to be in a similar position I find this an extraordinary view to take and very definitely not in the interests of customers.

Company:

Acorn

Overall Rating:

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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 03/06/2019
  • Username:
  • DADSDAUGHTER
    Comments:

    From my first contact with Emma at head office through to Graham who came and measured up and quoted, to Tyler who came the NEXT MORNING!!!, to fit, to Michelle who took my final payment over the phone. This company in our experience put others to shame. Having been messed about by another company for over a week Acorn can take a deep bow for their magnificent and extremely speedy response in our hour of need. HIGHLY RECOMMENDED!!!!.

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 14/05/2019
  • Username:
  • David ( Norfolk)
    Comments:

    I have recently had a 180 degrees stair lift fitted by Acorn, i have nothing but praise for them, the fitter came when they said he would, and was a tidy worker, cleared up all mess (though there was very little, i selected Acorn after going on this comparison website, and to boot by using this website i have received a £100 cashback cheque from Jason at the stairlift comparison site, very pleased with all aspects of the internet search

Company:

Companion

Overall Rating:

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  • Speed Of Service:
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 04/02/2019
  • Username:
  • Ok
    Comments:

    Not a very good start salesman in house on Thursday explained everything which was simple and good price as he left we was on phone ordering our stair lift and paid deposit was told surveyed would be on the 4feb at 12 noon as he never turned up I phoned companion to be told sorry there’s been a mixup and the surveyor wil be with you at six o’clock as he as two appointments at2 pm and 4pm I thought 12noon came before 2pm and 4 pm not amused

Company:

Ableworld

Overall Rating:

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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 10/01/2019
  • Username:
  • Abed
    Comments:

Company:

Ableworld

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 09/01/2019
  • Username:
  • Snowdrop the donkey
    Comments:

    If I had to buy again it certainly wouldn’t be from snowdrop nothing but trouble since purchase and charged for every call out

Company:

Ableworld

Overall Rating:

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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 09/01/2019
  • Username:
  • oliver howells
    Comments:

    i really enjoy this stair lifter it helped me immensely!!!!!!! the vibrating it releases while going up the stares is highly relaxing ;)

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 10/09/2018
  • Username:
  • Joan & Ian
    Comments:

    The stairlift was fitted nine years ago now. Originally supplied by Acorn direct, who supplied, delivered it and fitted it within three days of ordering. It has proved a very worthy purchase and has given us, Joan particularly, good reliable service since. The lift and the company are well recommended to anyone who needs the upstairs part of their house back again.

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 09/09/2018
  • Username:
  • Unhappy
    Comments:

    Having ordered a Stannah lift and being told that we had to wait two weeks longer than quoted, I was left no other choice than to look around for another company who could install quickly (my mother had just come out of hospital and was trapped upstairs). Acorn / Brooks were very accommodating and installed quickly. There was little damage to the wooden staircase and they were able to cope with the curved stairs. At first my mother was very happy with the lift. However as time went on she has had increasing difficulty operating it. The annual maintenance fee is very steep but she has had to make full use of it. There have been a number of technical issues but the main problem seems to be that her fingers are too weak to operate the toggles on the arm rests. Thus the lift is constantly stopping or not getting into the charging position. The alternative that was offered was to use the remote control, but that is even more difficult to keep pressed down. I tried it myself and the lift stopped twice. The problem is that my mother lives alone and the stairlift is absolutely vital to her. When it stops, she has to call a neighbour in to help her. Once there was no-one to help and she had to drag herself up the last few steps and collapsed from exhaustion at the top, injuring herself and ending up in hospital. This has been going on for three years now and although we have frequently complained to Brooks no solution had been forthcoming. My mother is full of panic every time she uses the lift now and when the annual maintenance bill arrived the other week I decided to give Brooks an ultimatum - either sort it out or we`ll replace it with another model. At first they seemed very helpful and we were told that their best engineer would be calling the next day with a specially designed remote control, used by Parkinsons patients. (Why had no-one suggested this before??) Sure enough, the engineer came but no-one had told him what the problem was and he did not have the new RC with him. He said he`d order one immediately. Having waited a week my mum rang to find out where her new toggle-remote was. They said that the engineer had fitted new toggles on his last visit. This was not true and my poor mum was now completely confused. This is the last straw. Do not buy a Brooks/Acorn if you are frail and unable to use the stairs.

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 20/08/2018
  • Username:
  • Dollar sign
    Comments:

    A cautious not about Recommending and Buying Again. Have only had it for a few weeks.straigh stair, elen steps. Quoted £2,500 then agreed a few hundred quid off if they could do a date that suited them. Measuring and fitting was straightforward. Pleasant fitter etc. Works well, but mini bumps where the two sections of the stairlift meet. Annoyed by pestering attempt to sell me expensive advance insurance, just a day after it was fitted. Only one year guarantee. How can i get a competent local service? They will send out a service man from 100+ miles away, for an alleged £95? If its Ok, what does a service involve, and what does the service man do? Oil it? The handbook doesnt inform about that. Anyhow, it seems ok at the moment. Fingers crossed. Oh. One last point. What regions do the other reviews cover? It would help future buyers to know if some regions are good or bad. My region is rural Wales.

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 29/06/2018
  • Username:
  • hardy
    Comments:

    I cannot compare because we have near had one and we do not know any one who purchased one, we will probably keep the one we have

Company:

Ableworld

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 22/06/2018
  • Username:
  • Long Sufferer
    Comments:

    Fine when working but in the 2 months since installation we have had to call for an engineer 4 times. Since the stairlift is essential for my wife to get upstairs good reliability is essential. I am about to lodge an official complaint.

Company:

Ableworld

Overall Rating:

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 20/06/2018
  • Username:
  • Lucky
    Comments:

    Got a big reduction of quoted price after informing them of lower quote from other Co. Lift installed was not as shown by surveyor but is good in all respects.

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 20/06/2018
  • Username:
  • Jack
    Comments:

    I found them a bit like buying double glazing , not very transparant, ie ringing the boss to haggle and get a better price. Then trying to sell me a 4 or five year service plan at an extortionate price . The user is 85. A good service plan would be an idea to sell the product but not on the terms that money sits in the company`s account on the off chance we may still need it. I needed this quick to get My mother Inlaw home having broken her hip recently. I feel we were taken advantage of in way. So lesson learnt.

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 19/06/2018
  • Username:
  • malski
    Comments:

    The stair lift operates as it should now. in the first week it kept stopping three steps from the top of the stairs with a code saying it was out of charge despite when setting off it displayed the code stating fully charged. Not happened again - yet! The wiring looks like it has been done by a five year old. Because it was wired to a plug on the landing I didn`t see it at first as the fitter demonstrated the controls downstairs. The wire has been joined by a terminal block above a bedroom door which looks unsightly but worse still the wire coming down to the plug was stapled to the front face of the door frame plus, as he took up the landing carpet to run the wire under, he just laid it back down leaving a bulge in the carpet. The standard of workmanship is abysmal. I would certainly recommend that you look elsewhere if you need a stairlift. I also, like other reviewers, had several phone calls asking if I wanted the maintenance contract at £500+. If the standard of workmanship on installation is anything to go by I would not dare let them maintain it. I would look for an independent company.

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 19/06/2018
  • Username:
  • Silvergamer
    Comments:

    We have narrow open plan wooden stairs, although care was taken in installing, within a day my husband hit his knee on the bannister. We have had a carpenter remove the bannister now, but the clearance is very tight. The footplate came off twice within the first week. The engineer talked me through refitting this, but we have to be very careful. I think that for a person with limited mobility it would be perfect, but my husband has Parkinson`s and cannot operate this stairlift on his own. Also, I think it would be possible to fall down the stairs and suffer great injuries from hitting the standing chair. The people who installed were very helpful, but I think a knowledge of the mobility problem should be a must. In hindsight, I should have gone for a more well known firm with a good reputation.

Company:

Companion

Overall Rating:

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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 19/06/2018
  • Username:
  • Jill
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • audrey & phil
    Comments:

    Installed by Liftec, Nottingham

Company:

Companion

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  • Speed Of Service:
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • Tom123
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • Silver Surfer
    Comments:

    The only downside is the noise. It `growls` a bit so can be heard in the lounge. Not too bad but noticeable.

Company:

Acorn

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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • J Brown
    Comments:

    Salesman was excellent, did not pressurise us in any way. He explained everything from start to finish. Would highly recommend. The installer was excellent as well, knew what he was doing all the way through and explained very clearly how to work it.

Company:

Acorn

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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • Clyde
    Comments:

    Annual service charges seem to be very very high. Installation was initially not up to scratch and had to redone.

Company:

Acorn

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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • happy days
    Comments:

    once contacted the quality of there response was quick and informative. When I opted to purchase it was fitted within a few days without any mess. have now had the stair-lift for nearly a year with no problems and has made life around the house so much easier.

Company:

Companion

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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • Seedy
    Comments:

    Delivered on time and competitive price. Engineer clean, tidy and polite. Good company to deal with.

Company:

Acorn

Overall Rating:

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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • Curly
    Comments:

    Bought through a local company rather than direct as was more cost effective. A neat design with a turn and bend in the track. Not the fastest way to get up a tall flight of stairs but certainly safe.

Company:

Ableworld

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  • Customer Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 18/06/2018
  • Username:
  • Charlie
    Comments:

    Took 7 weeks to be fitted after initial order. No complaints about stair lift but would not recommend because of the delay in fitting.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • Black Five
    Comments:

    Although initially had problem with lift working they very promptly took first unit out & refitted a complete second unit immediately which worked perfectly, this has been a godsend for my wife & turned our house into the bungalow we thought we would have to buy in able to save her using the stairs, top marks Acorn.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • Caroline
    Comments:

    Superb product, great service. Highly recommend

Company:

Companion

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • Rebecca Ayat
    Comments:

    They provide professional friendly service with quality equipment at an affordable price

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • Ancient Meanderer
    Comments:

    Audible signal is of an unfortunate frequency which is upsetting to domestic animals. It also is exceptionlly loud. The transversing mechanism is rather lumpy on the bend ans is surprisingly noisy at that point. otherwise the lift performs well

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 15/06/2018
  • Username:
  • CHIMP
    Comments:

    V good

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 07/06/2018
  • Username:
  • Beenhad
    Comments:

    Felt swindled in a vulnerable situation. Sold a second hand curved lift £4,250 by pushy sales person from Acorn, battery’s lasted less than a year cost £180 to replace without taking out costly insurance 500 pounds a year. They do not contact you for yearly service! You have to contact them. Fault on the stair lift we had, putting user at risk. This was addressed quickly in America as a recall but not in the uk. So had the lift removed at our expense as all trust lost. I definitely would not recommend.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 30/04/2018
  • Username:
  • John Goodfellow
    Comments:

    Never buy an Acorn stairlift! More specifically, never buy a Bison stairlift. In my opinion they are grossly substandard and will let you down. My mother bought one a few years ago. She never actually used it. Instead, she walked up and down the stairs. She had it installed `just in case` she needed it. She never did. Since she died (of sheer old age at 101) I have run it regularly up and down the stairs as recommended, using the hand control but not sitting on the seat and going up and down the stairs. Doing that keeps the battery charged, so the engineer said. Rubbish! Just recently, I did try sitting on the seat to ride up and down the stairs. Big mistake! a few feet from the top the stairlift hissed and came to a halt. The battery seemed to have given out! What a good job I`m not old or disabled! I`d have been stuck there forever. Since then I have tried sitting on the stairlift and running it up and down the stairs. Result? The Bision stairlift as supplied by Acorn just doesn`t work as it should. The battery (which is suppose to continuously charge when in the docked position) is hopelessly inadequate. So, in my opinion, do not buy this grossly substandard stairlift. It`s a disappointing waste of money. One thing I would say positively. The staff at this Yorkshire company are very friendly and helpful. I guess they just sell this stairlift but don`t actually manufacture it. If so, then they can`t be blamed for this duff product.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 05/03/2018
  • Username:
  • Mary D.
    Comments:

    Unfortunately due to unforeseen circumstances we had to cancel the installation of stairlift at the last minute, as my father ‘s condition deteriorated . We contacted Acorn and the staff were very helpful and courteous, and cancellation accepted with no problems.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 07/02/2018
  • Username:
  • Dissatisfied
    Comments:

    A Brookes/acorn stair lift bought for my mother. A small plastic clip at the top docking station broke within 28 days of commencing use of the lift. It was replaced and within 5 days I have noticed that it is again cracked. A fundamental fault as I notice the demonstration model in the retailers also has a cracked component. Definitely one to avoid.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 06/02/2018
  • Username:
  • Legless
    Comments:

    My chair was fitted within two working days. The people I dealt with on the two working days were polite and helpful, however it didn`t last long. In the first ten months it broke down eight times. I didn`t even get the opportunity of the two weeks cooling off period. If I had spent this amount of money on a used car it would have been returned to the dealer. I realize now this company broke all the rules. I asked for my money back and was told in no uncertain terms that was not going to happen. I sought legal advice and the out come of that was a second year`s warranty. I now use another independent company to look after and service the chair. It costs me money but not as much as a years insurance.

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 01/02/2018
  • Username:
  • GJF
    Comments:

    Acorn stair lift installed at my mothers about 4 years ago. Multiple callouts EVERY year, and I mean about 5/6 times a year, since Engineers don`t appear to know how to fix it. MAJOR problem with Acorn is that they don`t leave a copy of the engineer`s report with the customer so you have NO SERVICE HISTORY and you would be reliant on Acorn to supply that history. I think these Acorn stair lifts are NOT FIT FOR PURPOSE. She is forced into £400+ service contracts every year because the unit keeps going wrong. The threat is, if you don`t take it out the callout charge is £135 plus parts and labour. ABSOLUTELY DISGUSTED WITH THIS COMPANY. I would advise that you steer clear of Acorn.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 17/01/2018
  • Username:
  • Disappointed customer !
    Comments:

    No problem with stairlift the problem was that the day after it was fitted my dad went into hospital with heart attack and sadly did not come out, Acorns policy was 14 days money back he was with us more than 14 days so the chairlift was never used they offered us 10% of the purchase price which worked out at £150 !!!!! no compassion at all they said that if we sold it they would fit it for the them for £500 !! talk about money making firm just terrible !! rather throw it out than give it back to them would not recommend using this firm

Company:

Ableworld

Overall Rating:

  • Customer Service:
  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 03/01/2018
  • Username:
  • simplyold
    Comments:

    This a good company for service and has good staff. However I have difficulty in recommending or buying the product again mainly due to its finance department and paperwork. Such as they ask you to email them when you made the payment but never has decency to acknowledge it. Their response - "We allow 30 days for payment if we do not get payment, we send a reminder" They do not consider stress it will cause to old people who have made the payment by cheque or bank transfer ( the cheapest way to payment for the company) . After all cheques could get lost in post or old people may make a mistake in entering details on bank transfer. However they do ask you to tell them by email that you have made the payment but do not bother to acknowledge. I feel IF Stannah considers itself a caring company and respect their hardworking installation and maintenance staff, it should sort out its communications stream and (I consider) arrogance of its finance department. After all asking someone to email them and them not acknowledging it (in my mind) is arrogance.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 28/12/2017
  • Username:
  • Brenda
    Comments:

    Stirlift installation was redone as put in in 2 parts that did not give a smooth ride was put right a few weeks later I paid for the 5 year cover for regular service, each year I have had to chase them up and received excuses after excuses. I asked for my money back for the servicing as they do not have enough staff and I could purchase a company that could do this. 3 months overdue is not exceptable

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 13/12/2017
  • Username:
  • sonotimpressed
    Comments:

    My elderly parents bought an Acorn Stair lift a year ago. Since then they have had to have at least 10 engineer visits because the stair lift has broken down. My dad is 90 and my mum is 85 and need a reliable stair lift-for the money they paid it has not been worth the money they paid. The month is now December 2017 and this month alone, the stair lift has broken down THREE TIMES in a matter of weeks. I am their daughter and I am fighting Acorn to rectify this situation or I will take them to Court, get my parents` money back and have a more reliable stair lift installed. So NOT impressed.

Company:

Stannah

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 29/11/2017
  • Username:
  • tyke
    Comments:

    Stannah customer service is avaricious and uncaring. Called asking for a visit to repair mother`s Stannah stairlift. No one turned up. Rang again and they said they had had no record of the request. Because it was by then late and the visit would now be out of hours, the call out charge had risen to £262-68p before any work was accounted for. When I pointed out my call was made in good time for them to visit in the day and it was THEIR mistake that no one turned up, they refused to reduce the rate to day-time. As a result, my mother spent a night in a chair until we got a local firm to turn out within a couple of hours and fix it for a total bill half the Stannah call-out rate, after which we`d have had to pay for parts and labour. I rate them 3 stars for the quality simply because it has been a decent lift but it`s minimum one star for everything else. Stannah should not be dealing with vulnerable people. They are caring, but only about their profits.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 17/10/2017
  • Username:
  • Evelyn
    Comments:

    Stairlift was installed in February and was used 170 times. It is in perfect working condition. We called Oak Tree to have it removed and were quoted £250. We discussed and while we thought this steep for nearly new kit, we called back and they said they could not take it out. Looking at Gumtree, this must happen everywhere and paints the industry in a very bad light.

Company:

Companion

Overall Rating:

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 17/11/2016
  • Username:
  • Mr Grumpy
    Comments:

    I would not buy from Companion anything again, the reason being the guy who did the negotiation with me, when I tried to phone him back to ask a question, I could not get hold of him ,it was as if it is now someone else"s problem/concern. Apart from that, the call centre girls were first class, told me what I wanted the know and not what I wanted to hear. The installation engineer was first class also.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 09/11/2016
  • Username:
  • Jeanie
    Comments:

    It`s too soon to really comment, only installed 24 hours ago

Company:

Halton Stair Lifts

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 09/11/2016
  • Username:
  • Halton Stair Lifts
    Comments:

Company:

Stairlift mobility ltd

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 09/11/2016
  • Username:
  • Harry
    Comments:

    After the initial getting to use it and a couple of minor issues with it we are very happy with stairlift as made life so much easier thankyou

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 08/11/2016
  • Username:
  • Fred
    Comments:

Company:

Companion

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 08/11/2016
  • Username:
  • scorpio
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 08/11/2016
  • Username:
  • Motherinlaw
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 08/11/2016
  • Username:
  • Unhappy customer
    Comments:

    Has broken down 3 times since it was fitted one month ago.

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 08/11/2016
  • Username:
  • R.A.F,
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 11/10/2016
  • Username:
  • Jayne368
    Comments:

Company:

Norfolk Stairlifts

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 03/10/2016
  • Username:
  • PG
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 02/10/2016
  • Username:
  • Johnty
    Comments:

    Nice people to deal with and no strings .

Company:

Bespoke

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 01/10/2016
  • Username:
  • Gees do
    Comments:

    Hopeless

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 30/09/2016
  • Username:
  • conway
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 29/09/2016
  • Username:
  • bytheway
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 29/09/2016
  • Username:
  • geo.sl
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • pete
    Comments:

    sales rep had sample of track so it was easy to see how it was going fit took the guess work out of it fitted by engineer who knew what he was doing and took time to explain things to me after instalation

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • Ninjagran
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • Annie
    Comments:

    Very good customer service !!

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 28/09/2016
  • Username:
  • essex man
    Comments:

    The question was "have you made a recent purchase" so as I have only just bought a stairlift, it is too soon to make an accurate score on most things. As it stands I am quite happy with it, but who knows if I will be in 6 months or a year. Depends on how it performs. Said No to" recommend "and" buy again" because it is far too soon. In my opinion it would be much more use if you dropped the "bought recently" and asked for users experience. One snag has already arisen in that Acorn are pestering me by telephone to take out an extended warranty at a very high price when I`ve only had it a couple of weeks. Doesn`t say much for the reliability of their product does it?

Company:

Age UK

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • Bryan
    Comments:

    The stairlift is excellent but the customer service from the installation company needs attention.

Company:

Companion

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • Susi42
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • Tabs
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • chavalier
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 28/09/2016
  • Username:
  • dogsbody
    Comments:

    The stairlift that was installed was rubbish and the workmanship was the same we are thankful we had a fortnight to reject it

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • GBRochester
    Comments:

Company:

Oak Tree Mobility

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • Cepe
    Comments:

    Cheaper than Stannah Influenced my purchase And more updated controls

Company:

Handicare

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • Longton
    Comments:

    Pulled out all the stops to fit ihelp me

Company:

Companion

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • aurora
    Comments:

    a great product with sliding track so no need for hinges if by a door. great product, made to order.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • EFC1
    Comments:

    Orded on Tue night fitted Thur and got a new one for the price of a refurbished one after haggling a bit.

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • triumph900
    Comments:

    The Acorn Superglide 130 is an excellent product, that works really well. Our stairs are a bit narrow but the engineer installed it very well taking this into account. The lower charging point is a bit annoying as it is on stair 3 so this makes it a little difficult to get past the it when going up stairs. This is a minor criticism of an excellent product, which I would highly recommend.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • Didi
    Comments:

Company:

Assured stairlifts

Overall Rating:

  • Customer Service:
  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 12/09/2016
  • Username:
  • NED
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 28/07/2016
  • Username:
  • trendybutmature
    Comments:

    In the 5 months I have had the lift... it has been intermittently working, for 3 of the 5... Videos and adverts say, immediate service... I waited 3 weeks for a visit.until someone was in the area, as `It wasn`t completely broken, just jolting to a stop several times on the way up`. I then waited another 2 weeks for the ordered part,; given a 4 hour delivery slot, which wasn`t met.. it was delivered at the end of the day, then 4 weeks later, the stopping and starting began again... A manager was requested to ring me... did not happen! I finally rang and an `interested and sympathetic` advisor organized a repair for the following day... this time I was lucky enough to get a lunchtime visit from a very dedicated and caring engineer, who sympathised with my predicament and spent 2 and a half hours taking the lift totally apart... and it is (touch wood) working as it should have done from the word go... It was only when I quietly said that if it wasn`t repaired I would like it removing and a refund, that I finally got really spot on service... Very disilusioned with Acorn... who do lovely looking slim and modern lifts, but their Customer Services certainly does not meet up with their claims of even coming out on Christmas Day. In two instances, I was told that the service call was not even relayed to the engineer until a couple of hours before arriving.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 26/07/2016
  • Username:
  • mike
    Comments:

    Ordered friday pm fitted by 9am the following monday.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 25/07/2016
  • Username:
  • Dog lover
    Comments:

Company:

Assured stairlifts

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 25/07/2016
  • Username:
  • Jaegger
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 23/07/2016
  • Username:
  • J&T
    Comments:

    Acorn offered the slimmest stairlift I was surprise at the cost of 4 years` insurance tho`

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 23/07/2016
  • Username:
  • wellside39
    Comments:

    First class quality made in Scotland. Well installed - no problems. Well satisfied

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 23/07/2016
  • Username:
  • Emma totnes
    Comments:

Company:

Age UK

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 22/07/2016
  • Username:
  • ehm
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 22/07/2016
  • Username:
  • Bunny
    Comments:

    This is likely to be of short term use and therefore very expensive as are most of the mobility aids.T

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 22/07/2016
  • Username:
  • PEP
    Comments:

Company:

Dolphin stair Lifts

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 01/07/2016
  • Username:
  • Bill
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 25/06/2016
  • Username:
  • Indepuss
    Comments:

    After care good> My seat and footplate were too far apart and when the engineer came he said they were not adjustable and were at maximum. However, he worked on the chairlift for an hour and managed to adjust all the settings, put a grab rail on the lower upright of the banister and showed me the best way of mounting the chair to give me as much room as possible. This now works a treat, Unfortunately that same day I was hospitalised for a week and only came home two days ago. On using the stairlift on return it appears to be "labouring" terribly, right at the top of the stairs, quite unnerving. However an engineer is coming out today to check it which is excellent service. I would warn that the buzzing noises on start etc are VERY loud, as is the motor, and I`m particularly aware of this at night as I live in a semi. Otherwise I`m quite happy so far.

Company:

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 23/06/2016
  • Username:
  • Mr Brown
    Comments:

    The whole shopping experience was poor let down by poorly arranged electrical contractor appointments.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 16/06/2016
  • Username:
  • jbb
    Comments:

    I was surprised at the speed things where done.From making enquiries to fitting5days & that included a weekend.Staff very good as regards advice and fitting .This stairlift has made life a lot easier thanks.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 15/06/2016
  • Username:
  • Bilwal
    Comments:

    My husband is very pleased with the stair lift we bought. He is now able to get up and down stairs easier.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 15/06/2016
  • Username:
  • GBuyer
    Comments:

    Excellent service. Very pleasant agent visited our home. Stairlift installed in less than a week from my initial enquiry. Fitter very efficient and personable. Stairlift easy to use, quiet and neat. (Ours is on a straight run of stairs. )

Company:

Dolphin stair Lifts

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 15/06/2016
  • Username:
  • Freda
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 15/06/2016
  • Username:
  • redvers
    Comments:

    Excellent service fitted three days from measuring up.Very polite and informative Gent. Fitting engineer was quick and clean working.

Company:

Brooks

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 15/06/2016
  • Username:
  • Annie
    Comments:

    Not from this company, as I requestedBrookes, was told they were exactly the same as Brooke`s but was nevertheless delivered a lift bearing the Acorn trademark. I want complete honesty when buying at home. I have since learned that Brooke`s can only be sold at mobility shops. Acorn need to edit their advertising if this is the case! Also salesman steered me away from reconditioned model, which is what I wanted. N

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 15/06/2016
  • Username:
  • Mother in Law
    Comments:

    Friendly and professional service, very helpful and speedy installation of lift once ordered.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 20/05/2016
  • Username:
  • erhanson @Xtra..co.NZ
    Comments:

Company:

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 16/05/2016
  • Username:
  • KSW London
    Comments:

Company:

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 16/05/2016
  • Username:
  • Cassie
    Comments:

    This stair lift was booked in for a July fitting, my old stair lift packed up suddenly and within a week the chair was fitted for me. The electrician came and fitted the electrics on the Monday and left everywhere clean and tidy. The engineer came on the Friday on time and fitted the new stair lift. Saturday an engineer came out and adjusted the footplate as it had set to low and again came dead on the time given.

Company:

Companion

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 16/05/2016
  • Username:
  • Dave
    Comments:

    Excellant product , Excellant service.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 16/05/2016
  • Username:
  • chris
    Comments:

    Would like to be able to silence the bleep when not charging. It`s noisy to use at night; the bleep should sound if the chair is not parked in the charging position for more that 5 minutes, rather than all the time. Sales rep said the unit can be charged from a power socket on the landing; the fitter said the cable cannot close a door threshold; I would have expected the sales rep to have known this.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 15/05/2016
  • Username:
  • Bren
    Comments:

    Very helpful on the phone to arrange an appointment, very nice rep,did not hassle me to buy the stair lift,took plenty off time too explain everything too me.Booking was made on the Tuesday and had it put in on the Thursday,same week.All was explained too me how too use the stair lift.Overall very happy with the service I was given from Acorn,would recommend to anyone.

Company:

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 15/05/2016
  • Username:
  • Mary Hall
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • Yorkie Lady
    Comments:

    Very satisfied it was second hand from the company looks first class

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • Bonnie
    Comments:

    Fantastic service from beginning to end

Company:

Companion

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 14/05/2016
  • Username:
  • shanabanana
    Comments:

    The product did not match up to the glossy brochure image portrayed

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • alexandria
    Comments:

    I say Yes but hope not to need one in my lifetime. I would certainly recommend Acorn to anybody seeking an exceptional stairlift.

Company:

Companion

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 14/05/2016
  • Username:
  • fredd1e
    Comments:

    I found the installation service was excellent , but the sales service was poor. the information regarding the loan was wrong as was the installation time was inaccurate. the loan deal had to be sorted three times, including twice whilst we were signing up. The only reason we continued with the sale was my wife needed the stairlift urgently.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • jankitch55
    Comments:

    Everything was perfect. The salesman offered me a care package which I refused as he had said they rarely have any problems with them so I took him at his word. Unfortunately he failed to mention that the battery power pack does eventually need to be repaired, so when it failed it cost me a further £300 almost to have a new battery fitted. Had this been excplained to me t the point of sale I probably would have gone for the paid guarantee as this will be a recurring cost as the battery packs have a limited life span of around 3 years. UIt woul`ve been considerably cheaper to have the care package. Hind sight is a wonderful thing, although I do think that Acorn should accept part of the responsibility for this as the salesman never once mentioned this when he sold us it

Company:

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • Haw59thorn
    Comments:

    Device had ALL of things I needed [wanted]. I chose the Freelift "Van Gough" model with all of the features which I wanted, and I was astonished when I was quoted the price - £4,000.00. All of the other Stairlift people, Stannah, Acorn , etc were offered at a cost over £5,000.00. I was therefore being offered the Stairlift I wanted at a Cost at least 20% less than their competitors. I have used the lift now for 21 Months, virtually trouble free. To me, I must say that my Handicare Stairlift has been excellent Value for Money

Company:

Companion

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • Stancee
    Comments:

Company:

Kudos Stair Lifts

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • PeterinMolesey
    Comments:

    Kudos were very professional and helpful. They did a thorough survey and recommended a Flow Stairlift for our stairs with double bend. They kept their promises and we had it installed a couple days early. It is a boon for both of us.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • thompson
    Comments:

    The actual workman who fixed the stair life, was very competent and forthcoming with information and advice. (I think his name is Paul) But the representative who first visited our house, was not well informed. He was just a gas bag spouting some facts and figures, and told us quite a few untruths. (don`t remember his name)

Company:

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • aqmsreme
    Comments:

    I have only used the new installation for 2 days since installation, time will tell whether it will continue well. The engineering looks good and I was very impressed by the high tech equipment used to survey and plan the installation.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • Jean
    Comments:

    Very friendly and efficient response to my query. Quick response for estimate and delivery. Knowledgeable staff.

Company:

Companion

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • Snaewic
    Comments:

    Chairs and operation very good, operation of remote selectors questionable.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • bob
    Comments:

    Could not be better

Company:

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • Preceptor
    Comments:

    Excellent product I would thoroughly recommend

Company:

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 14/05/2016
  • Username:
  • Mzee
    Comments:

    I had a stairlift fitted approximately 3 years ago. The sales person in my opinion did not check adequately,any mobility issues,not has there been any follow up since installation. Just correspondence,for rather expensive yearly maintenance. Also,the service people do not fully check the condition of the stairlift,they seem to just ensure it runs smoothly. I have to upgrade the stairlift,and I have asked the company from whom I purchased to give me a new review and quotation. Before,I decide I will also check with other suppliers. Except Acorn.

Company:

Starlings North

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • CJJ
    Comments:

    Great service. Great value for money. Would definitely recommend.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • tiger
    Comments:

    after sales service very expensive.appear to be trying to force you into signing service agreements.for a long period.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • merlot
    Comments:

    A very good and capable stairlift which we could not do without, but the cost of the service offered was extreme as they required 5 years in advance. Needless to say we declined and have a local chap that looks after all stairlifts and is much cheaper.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • arabelUK
    Comments:

Company:

Age UK

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Puddled
    Comments:

    I bought a perch stairlift after hip replacements with the prospect of having it converted to a seated version when necessary.

Company:

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • marcon
    Comments:

    Bought it secondhand, in the colour I wanted, was immaculate

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Bodil
    Comments:

    Totally effortless experience

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Chris
    Comments:

    A great buy. It has improved my quality of life greatly.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • U13A
    Comments:

    At this moment in time not using the stair lift to its full potential as prefer to stretch myself to my limits. But very very useful for lifting shopping, cases etc. as I live on a first floor apartment.

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 13/05/2016
  • Username:
  • Disappointed
    Comments:

    Only guaranteed for one year. Service and maintenance contract is expensive.

Company:

Age UK

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • grandcanyon2
    Comments:

    I would buy again only because of the price.. I think the customer service could have been better. An error was made with the measurements so it took twice as long for delivery. Requested a replacement seat due to damage .. Requested to pay monthly for a year.. They deducted the whole amount.. One call out which was fairly quick.

Company:

Acorn

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 13/05/2016
  • Username:
  • ancient engineer
    Comments:

    Price initially asked was far too high, after haggiing it reduced, but still not enough.After repeatedly refusing their offer I was offered one at about 60% of the initial asking price, with added features that I did not need! It has proved very awkward to use and unreliable . Wish I could have got a simple and reliable one like my mother bought more than 30 years ago.

Company:

Dolphin stair Lifts

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • emmbeedee
    Comments:

    Friendly, helpful installers. All worked as requested. Stairlift is a Stannah, straight stairs but with a hinged part at the bottom.

Company:

Acorn

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Wokky 1
    Comments:

    Apart from a hiccup on agreed fitting day (van broke down and had to be towed away) the work was carried out on the following day by a "replacement" engineer. Installation was neat and tidy and site left spotless. Very pleased so far with purchase.

Company:

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • JackB
    Comments:

    Excellent product but very expensive service charges.

Company:

Acorn

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • shirl
    Comments:

    Had to get a stair-lift installed quickly because of a sudden deterioration in my husband`s M.S. It was measured up for, quoted for and fitted within 7 days. After hours service is good too.

Company:

Companion

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  • Speed Of Service:
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 13/05/2016
  • Username:
  • John and Ann
    Comments:

    I was not told about the height the wife would be at the first bend in the stairs which I think is totally too much. Also the first fitters that came to the house made a complete mess of installing the lift, the wife`s Knees hit the oppersit wall and the newel post, also the elec wire ring was a mess. The second and different fitters moved and refixed the track, also sorted out the elect a much better job, now wife`s knees don`t hit wall or post. I have called the company out to sort out two different promblams which was done very well and on time .

Company:

Companion

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 13/05/2016
  • Username:
  • Soldierboy
    Comments:

    First design did not fit well and gave a rough ride which was not acceptable. Second design was much better. It has worked well for the past few weeks and we are pleased to have it. No idea how it compares with other designs or firms who may well also give ruough rides?

Company:

Overall Rating:

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Judethe quilts
    Comments:

    Everything worked out better than we had dared to hope, from the engineer`s first visit and reassurance about dealing with our double bend staircase, to the electrician and fitters work. they cleared up so well afterwards and the subsequent checks have been carried as per the contract. The hazelnut colour blends in so well with the oak of the staircase that some visitors haven`t even noticed the new stairlift!

Company:

Brooks

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • cordic
    Comments:

    Cheapest quote I had, fitted by a local company. I t does the job well

Company:

Dolphin stair Lifts

Overall Rating:

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Tom
    Comments:

    Installed a Stannah stairlift (main agent) first class in every way, competitively priced, no nonsense, excellent product. A pleasure to deal with company at a difficult time for family

Company:

Age UK

Overall Rating:

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • handicare
    Comments:

    I wouldn`t want to be without my stairlift now.

Company:

Overall Rating:

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Bill
    Comments:

    Only downside is the extremely slow speed of the lift

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Calamity.jane
    Comments:

    The only downside is the speed of repairs, it can take two or three or even four days to come, once the repair was not completed until a later date, but being fair they left my stair lift able to get me up and down stairs, opening the front door was awkward.

Company:

Acorn

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 13/05/2016
  • Username:
  • Jofred
    Comments:

    Pushy loud mouth salesman who exploited our problem (quick delivery required) and overcharged at double the normal price. They then try the extended guarantee trick which keeps the money flowing in. Biggest load of crooks in the business don`t go there!

Company:

Age UK

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 13/05/2016
  • Username:
  • poddy
    Comments:

    Age uk suffers because of its three way split in handling orders - 1. surveyor does the measuring up and draws up basic spec. 2. passes to Age who confirm and quote price to customer. 3. Age passes to Handicare who build the package and do the installation. Mistakes happen: Surveyor missed off top curve and stop point. Then installed to wrong plan. Age via Handicare then redesigned top to match original requirement and rebuilt. Correetion service OK but time consuming, aggravating and takes the gloss off. i LIKE MY ORDERS TO BE FULFILLED CORRECTLY FIRST TIME WITHOUT HASSLE.

Company:

Acorn

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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 13/05/2016
  • Username:
  • unhappy
    Comments:

    Very bumpy ride which has not been resolved even after several Service call out visits.

Company:

Brooks

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Kathwin
    Comments:

    I`m delighted with the chairlift and the service.

Company:

Acorn

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  • Speed Of Service:
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 13/05/2016
  • Username:
  • Disappointed
    Comments:

    Extorniate prices for 3 year extended warranty and servicing

Company:

Brooks

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  • Speed Of Service:
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • RWRdragon
    Comments:

    Gave us a quote no hard sell, no chasing, when we were ready one phone call & they were here in seven days, fitted in one morning, price was exactly as quoted

Company:

Liftability

Overall Rating:

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • JimBob
    Comments:

    Thyssen Flo stairlift is of excellent build quality with all sorts of useful features. Very good value for money.

Company:

Acorn

Overall Rating:

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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 13/05/2016
  • Username:
  • jojo
    Comments:

    Unfortunately the stairlift had to be ordered by two men who claimed to run a business - they were not very efficient and worked very inefficiently and slowly. The lift went wrong and we found out from another repairer that the batteries looked as if they had not been new as we had to replace them too early after purchase. I am very pleased with the Acorn lift and it is a pity that we chose the particular supplier that we did. They were private individuals and did not appear to know much about the stairlift. Also, the cover for the stairlift was not sufficiently strong and it had to be replaced. We made a waterproof cover ourselves. The sun is too hot here for the original cover. I have no complaints about the Acorn stairlift itself just the suppliers. I would not buy again from original suppliers only from an alternative one which we found about after our original purchase.

Company:

Brooks

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Lou
    Comments:

    Bought through Derby Mobility at Home. Excellent service and big saving compared to Acorn/Brooks direct

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Raymur
    Comments:

    My only complaint is the constant calls regarding taking out a service plan which is rather pricey.

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 13/05/2016
  • Username:
  • nanga
    Comments:

    pressure to extend guarantee to 4 years ,very expensive £599

Company:

Acorn

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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • masterman73
    Comments:

    Due to the width of my stairs and the layout there was insufficient space for able bodied members of the family to use the stairs with ease. Acorn were brilliant from start to finish removing the stair lift and refunding in full well within their guide lines. I would certainly use them again if nesecary on a more suitable stair layout.

Company:

Companion

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Sparky
    Comments:

    Cheapest of three quotes I obtained. No hassle sales technique. Quick response to any problems.

Company:

Companion

Overall Rating:

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • babz
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Biker Dave
    Comments:

    Could not do enough for me,100% Service

Company:

Acorn

Overall Rating:

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Raj
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • jeejay
    Comments:

Company:

Snowdrop - Swansea

Overall Rating:

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  • Speed Of Service:
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • No
  • Date:
  • 13/05/2016
  • Username:
  • Runner
    Comments:

    The company supplied a sairlift which broke down within a week. They had not supplied contact details for service dept. As it broke down on xmas day...no one was in the office until 5 days later. The lift was removed ...but they charge for fitting and removing. Not recommended.

Company:

Overall Rating:

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  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Runner
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Rabbit
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Mia
    Comments:

    Very pleased with the product

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Staircrazt
    Comments:

Company:

Acorn

Overall Rating:

  • Customer Service:
  • Speed Of Service:
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Would You Recommend:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • shayne
    Comments: