Stairlift Comparison reviews from UK buyers

“The quality of the product is very good it suits my needs, I chose a chair with two tiers at the back which is different but I am sure I will get used to it. I am very pleased with the company and glad I chose them.”

“The 2 young guys that delivered it were lovely and they took all the packaging, the old mattress, headband and base as promised. It was an excellent service........Every day I would recommend the company. Before we had the bed my husband suffered with his feet swelling this doesn`t happen now. The bed started benefiting him from the first night. Its so very comfortable.”

“The installation was a bit it quicker than expected. I would give 6 out of 5 for the quality of the job. I am very pleased. I have had several people come round to inspect the stair lift and I think they are going to be purchasing also. Companions communication was very tight and good and this included the follow up after sales.”

“There was a slight delay- from saying it would be installed on Friday to the installation supervisor calling to say all was set for Sunday. They did compensate me for this discrepancy in timing. The engineer was very good and there was not a scrap lying around after he had finished. The quality is very good and just what I would have expected.”

“We negotiated a price that we were happy with. They installed on the day that was promised and completed in good time. I would give the stair lift top marks for quality. I found the company to be very fair and value for money, no problems at all.”

“There was lots of confusion over the time and date to install. I found the customer service agent quite rude suggesting I was lying at one point. The guy that came to install, I would give a 5/5, he did a great job. He bent over backwards for my mother and was very professional in his work. Unfortunately due to the experience with the customer service side of things I would not recommend the company.”

“We were very happy with Oak Tree Mobility. The sales guy was not pushy at all and brought us a small bed for us to try. We have had one problem with the foot mechanism on my side but the company soon came out and sorted this. This company were much more pleasant than the other company that had come round to quote us. It was good to compare.”

“I think the company fell short on how they surveyed because they missed a lot of things that needed to be done. They ordered the wrong sided chair so when it did arrive it was no good to be fitted. They also failed to recognise that a joiner would be needed for the floorboards so when the electrician came he was unable to do his work. The quality of the product now installed is great but it took 6 weeks to install because of the initial problems. I would recommend the company for the product but I would score them low on their expertise in surveying and getting the right team together for the job.”

“The company were very quick and easy, they understood what was needed, very good at promoting just what was needed and not pushing things that weren`t, so we felt they were catering for our needs all along.”

“They were very efficient and professional. Even when there was a `nick` found on the seat, they came straight out and replaced it. I just wasn`t very happy that they chose to call only 5 weeks after installation to try and push the extended warranty. Other than that, I was very happy and would recommend their service and products.”

“Oaktree really understood what we needed. If you have a mobility problem then they are the company to use. The installers couldn`t do enough for us and would recommend to anyone. Best people ever.”

“Oak Tree were really polite and helpful and i even got a phone call from their Customer Service Rep. to make sure i was satisfied. Can`t fault them.”

“I found Oaktree very efficient and the chair arrived when they said it would. Very happy with the service.”

“All went according to plan. The bed is great and we are really enjoying it.”

“People should read invoice carefully as they didn`t deliver what was expected, 2.5ft delivered instead of 3ft wide. Compensation offered but still waiting. Not happy with the quality of bed or the way the bed operates. The people installing were very nice.”

“Very quick service and found guys that installed the bed were very Polite.”

“I think the service from Companion was excellent .The gentleman was very nice, they phoned afterwards but with no pressure unlike other companies. The service I`ve had overall is very good.”

“They reduced the price by matching with another company. In terms of the sales process and making the order, they did not harass me at all afterwards, they allowed me to mull over things whereas the other company kept on calling. I decided on Companion because they seemed to do more measurements with the stairs and also my dad , they also didn`t put any other company down , whereas the other company I dealt with did.. The guy who installed it was very polite and explained how it worked. My dad has a touch of dementia and the engineer was very good dealt with his needs sensitively. I would recommend Companion certainly but would also recommend customers get quotes from other companies so that you have the option to negotiate the price.”

“We had to keep urging them to hurry as our mother was coming out of hospital. They were supposed to install within 5 days but we had to really pursue them. It ended up being about 2 weeks. On the day they installed, it was done quickly and to a high standard. I would be cautious to recommend based on the initial problems not sticking to the installation date, which is also vital when a customer is so in need.”

“We are very happy with everything, the company did an excellent job.”

“The sales guy wasn`t pushy at all, he was very friendly and laid back. They were a few days late in installing because the stair lift was still in Holland on the day it was supposed to be installed. This didn`t inconvenience us too much though. Companion had given us two options in how it would be fitted. I didn`t want it to be visible from the front door so we were able to park the stair lift out of view..that was really important to us. I would definitely recommend the company, my husbands life is so much better for it and he whizzes up and down the stairs like a 2 year old! Sales guy wasn`t pushy at all..”

“The two chaps were so kind and helpful when setting it up they were really nice. Its such a comfortable bed i cant fault it at all.”

“After intial installation problem, the customer service/management team were very quick to correct the situation. I would be happy to recommend them.”

“Excellent service- spoke to the owner of Camelot all the time throughout the process, he kept us continually updated. I am going to write a great review on Camelots website as we are so happy with the service.”