Stairlift Comparison reviews from UK buyers

“My experience with Companion Stairlift Co was very good. They were polite and knowledgeable about their producs”

“Quick and very efficient. Very polite. Pleased with everything”

“A really good customer journey throughout. I would rate the whole service as excellent .”

“Keep up the good work”

“Met all promised service.”

“Very happy with the way the stairlift installation went. One small niggle concerning the quality of the product which we discovered after the installer had finished and left. We have reported this by phone.”

“Two lovely lads came and fitted our stair lift ! Would recommend the lads and the company no complaints !”

“Some modifications were made but always with promptness and politeness. A very good working relationship.”

“My only disappointment was the promises made at the point of survey and sale (Installed between 5-7 days from the date of order) This did not happen. The date originally offered was to be 15 days after sale. I managed to bring forward to 10 working days. Don't promise something you can't always deliver.”

“I am so pleased I chose the perfect vendor and model”

“Great job done quickly.excellent communication.”

“Installation date given by surveyor was 11 days when I rang to get date 8 days later they had not started manufacture installation was 36 days after placing the order Installation team were good but support team very disappointing”

“Mymobilityuk office staff including the installation manager were all very helpful, in particular Ian and Mitch. My stairlift was fitted at a date earlier than anticipated. I was kept well informed at all stages. The staff at Mymobilityukoffice answered all of my questions, nothing was too much trouble.”

“Excellent service from beginning to end. Thank you”

“friendly and efficient throughout”

“The rating would have been five stars except on arrival they had the wrong track and the correct track took a week to then come and install. I must say that on the installation day they did a great job. They engaged a last minute courier service of the new track as it was still not available and the engineer rejigged his schedule and made my installation the last of the day and I am very happy with the results.”

“Kept updated with arrival time great fitting and service”

“I did have to get in touch with your company to ensure that the stair lift was fitted on the agreed date.”

“Not fitted yet”

“The fitters were so efficient and helpful.”

“Stairlift is intermittently faulty. Installers failed to advise me of the problem. Had to phone Bespoke to complain. At the time of writing this review , it has still not been repaired to my satisfaction. Not at all happy with the service provided. I expect some financial compensation for the very poor service that I have had to put up with.”

“Needed the srairlift urgently and they went above and beyond to meet this requirement. The fitters were excellent and there was no mess. The workings and functions were fully explained. I would highly recommend.”

“Fitters didn’t turn up on day scheduled. No communication or contact so rang them and agreed next day. They turned up next day but then did not have necessary parts so had to return to depot and came back at 8.30pm that night. Said shortage of fitters but should not have scheduled if unable to fulfil or at least rang us.”

“Engineer very clean and tidy. I went with Companion as their turn round was 4 days - very important as my husband discharge from hospital was in 5 days!”