Companion Stairlift Reviews

a real life-changer! thank you.

Still can't use it as apparently it's my halls fault??

APPALING SERVICE FROM START TO FINISH. I REGRET GOING WITH THIS COMPANY

I chose this company because they were competitive on price! From the outset they were friendly knowledgeable and helpful Their COVID policies were excellent

Needed stairlift urgently. It was installed within 48 hours. Only had it 6 months but had no problems as yet. It`s been a lifesaver for me.

Stairlift to high when at bottom of stair Approx 7 inch from floor Requiring a slide of seat Had 4 visits for different faults In 11 months This is there latest model The repair guys are quick to come out And have been very good.

was very good answered all my questions got a few quotes from other dealers said they would not be beaten on price, prices was varied, but l decided to go with companion and they was true to their word and matched the price of other dealers fitted in a few days and l am very happy.

first class stairlift. ,excellent customer service ,fast installation with out any damage to decorating or property. very small com pact running track . I am very pleased with everything

Great to use but it is noisy. Beeping can drive you nuts and the electric footplate noise even makes the dogs jump. Still really happy with it though.

Initially we had good service - they were the quickest to be able to install a stair lift and speed of installation was extremely important at the time. However the stair lift is no longer needed but I was given every indication at the time that dismantling the lift would be easy to arrange. Now I am told that there has been a change of policy and lifts are no longer dismantled and removed when no longer needed, leaving me with a problem of how to get the lift properly dismantled so that it can be refitted if necessary in the future. They will not buy it back so I don`t want to discard it in case I need it for myself in the future. Given that many other purchasers are likely to be in a similar position I find this an extraordinary view to take and very definitely not in the interests of customers.

Not a very good start salesman in house on Thursday explained everything which was simple and good price as he left we was on phone ordering our stair lift and paid deposit was told surveyed would be on the 4feb at 12 noon as he never turned up I phoned companion to be told sorry there’s been a mixup and the surveyor wil be with you at six o’clock as he as two appointments at2 pm and 4pm I thought 12noon came before 2pm and 4 pm not amused

Delivered on time and competitive price. Engineer clean, tidy and polite. Good company to deal with.

They provide professional friendly service with quality equipment at an affordable price

I would not buy from Companion anything again, the reason being the guy who did the negotiation with me, when I tried to phone him back to ask a question, I could not get hold of him ,it was as if it is now someone else"s problem/concern. Apart from that, the call centre girls were first class, told me what I wanted the know and not what I wanted to hear. The installation engineer was first class also.

a great product with sliding track so no need for hinges if by a door. great product, made to order.

Excellant product , Excellant service.

The product did not match up to the glossy brochure image portrayed

I found the installation service was excellent , but the sales service was poor. the information regarding the loan was wrong as was the installation time was inaccurate. the loan deal had to be sorted three times, including twice whilst we were signing up. The only reason we continued with the sale was my wife needed the stairlift urgently.

Chairs and operation very good, operation of remote selectors questionable.

I was not told about the height the wife would be at the first bend in the stairs which I think is totally too much. Also the first fitters that came to the house made a complete mess of installing the lift, the wife`s Knees hit the oppersit wall and the newel post, also the elec wire ring was a mess. The second and different fitters moved and refixed the track, also sorted out the elect a much better job, now wife`s knees don`t hit wall or post. I have called the company out to sort out two different promblams which was done very well and on time .

First design did not fit well and gave a rough ride which was not acceptable. Second design was much better. It has worked well for the past few weeks and we are pleased to have it. No idea how it compares with other designs or firms who may well also give ruough rides?

Cheapest of three quotes I obtained. No hassle sales technique. Quick response to any problems.