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installation excellent, admin re insurance left a lot to be desired
- Mrs C
Not as good as my old stair lift I had for 25 years
- Mr H
The agent who saw us at home to tell us what lifts were available was very pleasant and knowledgeable. He answered any questions which we had. The technician/engineer who fitted the stairlift was very pleasant. He cleaned up after himself, although there was hardly any mess. The installation didn’t take very long and he showed us how to operate the stairlift . We were very happy with it all.
- Mrs M
Very satisfied customer, excellent value for money, would highly recommend.
- Mr T
Efficient and helpful installer.
- Mr B
Excellent service from Grimsby Mobility in recommending jt and Brooks themselves.
- Mr W
Really good service, there was a issue with the implementation but this was resolved quiickly
Could not have asked for more and no ptessure
- Mrs R
Expensive especially with new electrics needed and some carpentry but works great and is easy to use.
Ok at present but after 1 week the lift rail gas struts failed via a squealing noise on lowering. Service engineer came and looked saying that this was a common issue! Now waiting for the new replacement struts!!!!! Not a happy customer, but the lift at present can be used with care. Expensive piece of kit to fit my stairway, looks the part but at present a poor after service within such a short time of fitment!! Not a good sense of duty of care with such expensive equipment for persons of dis
- Mrs A
Good service
Realy good service
- Mr S
Even though the stairs are too narrow to fit a lift the service was very professional
The surveyor was very poor. He arrived early at my elderly parents home before my sister in law could be there. He was only meant to provide a quote. But had my parents pay a deposit. Very poor. The fitter was very good.
- Mr L
Initial survey was incorrect. Delivery took 6 weeks- not the 2 we had been told to expect. Product looked horrible- like a sewage pipe running down the side of the stairs. Luckily due to the incorrect survey the instillation of the lift could not be completed and the whole thing had to be removed. We're now considering other options.
- Mr D
Work was done on time and to a high standard.
- Mr N
exceded my expectations. Added bonus there is a local depot in C orby on my door step.
first class company, very fast at responding to questions and very professional
- Mr G
Sales and fitter very competent and tidy, no hesitation to recommend.
- Mr M
I’m not quite sure what average means in this game. The offer of 20% off annual price of year2 and year 3 maintenance cover rattled my cage. I declined at the short deadline time for this. A few days later it came to me. We have no idea on a venture like this of knowing whether I’ll get to use it for a week, a month or a decade. There was no mention at any stage that further years costs would be returned in the event of there being no future use.
Pleasant efficient guys, both the salesman and the fitter. Ken Scaife
Handicare
- Mrs W
Not happy. Said could provide stairlift, technician came to measure up, drawings were submitted. Waited a further 2 weeks and numerous phone calls later to be then told, 'Sorry we can't provide you with a stairlift because our measurements are wrong and you don't have the space'.
- Ms G
Was very pleased with Stairlift Scotland very good tidy job with no problems would recommend this company had a bit of trouble fitting weather cover however with patience it is becoming easier
- Mr C
My council will be the provider with Dolphin, so I can't really comment clearly about value for money.
- Ms J
The stairlift actually exceeded our expectations: it was so easy to use and my husband was able to remain in contact with the whole family simply because by using the stairlift he could come downstiars and then return to bed whenever he wanted to. He found it extremely helpful indeed, and was very grateful for it.
Great service from start to finish, good communication, fitter was great and installed quickly with no mess. Stair lift has made life so much easier for me and my arthritic knees. Would definitely recommend them and Stanah Stair lift.
We had a rented stairlift which was Fitted & removed with professionalism.
Very friendly and efficient service from start to finish.
- Mr A
Much better than previous unit