Stairlift Comparison reviews from UK buyers

“Great service provided. Stair lift was for father and he finds it straight forward to use.”

“Not happy with Companion at all. The stairlift was for my father and everything we had prearrange with the Surveyor did not happen. We were quoted 7 - 10 day turn around and it ended up nearly 3 months. We were told it was made to measure but dad can`t reach floor. The tradesman were good Installer, chippy and plumber who moved radiator good. Down to Surveyor problems offering something they can`t deliver on. Quite stressful experience and would not recommend them to anyone else.”

“Everything was fine, I am just a bit worried about the supports underneath the track itself, but I will call Companion about this to check.”

“No further comment needed.”

“Spot on with the timings, they did it quicker than I thought in approx 1.5-2 hours. They were very careful and very clean; no mess at all. The quality was to a high standard and I have already recommended to others. This has really made a big difference to me.”

“The guy cleared up and hoovered after him, the quality of the engineers work was very good generally. I did have some issues with the seat and the quality of the padding didn`t fit into the back of the seat. So I took photos to email and the company called me a few days later so an engineer is coming out as soon as is convenient for me to replace the seat. Very impressed with the customer care side of the things and I am hoping the issues will be resolved on the second replacement. Otherwise really pleased with the product and the company.”

“He was really impressed with the speed and the efficiency of the company. Everything has gone well and he is very happy. ..”

“paid extra for a hand rail that is no longer required so receiving some money back. Very happy overall”

“The installation of the stair lift was not started on time but not due to any fault on Companions side. The day the installer turned up to fit my mother had taken a fall and the fitter was great and stayed with her till AMB got there. They then came back another day and fitted. Very good job and the fitter was brilliant.”

“We found Companion really very good and have already recommended them to our neighbour. The Surveyor, structural people and fitters were all very good.”

“Really good service. Very quick and easy to deal with. Father is finding it beneficial.”

“The Stair lift was for my 91 year old father in law who is really happy he is now able to go up stairs. The Surveyor was really helpful and gave us a lot of useful information. Happy with the 24/7 service.”

“i was very happy with the whole process”

“My only issue is that they didn`t have the colour i ordered for the upholstery and this I am still waiting for them to change. Other than that they were very tidy and they came when they said they would, so I am very pleased with the experience.”

“Stair lift was for my mum. They were very quick, efficient and polite and it has made a difference to my mum. So easy to operate. Brilliant No.1”

“Slight delay of a week on installation but it didn`t cause us a problem. Companion did a great job and they are a very friendly company who talk to you on a human level. Mum is benefiting from the stairlift.”

“I was quite surprised by how much the price reduced. They gave the impression at point of sale that they could do it quicker, but it actually took a fortnight which was ok for us in the end. The installer was very good and very tidy and I would say the quality is very good.”

“Very disappointed with Companion and their Customer Services. Initially the Surveyor quoted a 5 day turn round which kept being delayed due to engineer not being able to get the stairlift and then engineer not being able to do electrics. The installation in the end took 2 weeks. We found it very hard to get hold of anyone from Companion after the deposit had been paid and the communication and after Sales was very bad.”

“Initially there were a few problems due to poor communication from the Customer Service department. The Stairlift was due to be installed 9am in the morning and my mother waited in all day with no call from Companion to say engineer wasn`t coming. Eventually an engineer turned up at 4pm after numerous calls to find out what was going on. The Engineer himself was brilliant 10/10 and the product is very good but the communication from Customer Services is very poor.”

“Although there was a delay of two week on the delivery Companion did a very good job. The Stairlift was for a friend and he has found it easy to use and is enjoying it.”

“Price went down from £5000-3500 which is questionable. The Salesman said we would have the curved stair lift within 12 days when it actually took 3-4 weeks so they never met their promise. The installation itself was very good and efficient, engineers were very nice and have been back 3 times due to faults with batter pack etc..; they are clearly very busy as they often haven`t kept their times either.. The stair lift came with a number of marks on it, which we lived with for a further reduction in the price. It really hasn`t been the easiest of experience.”

“Companion did exactly what they said they would. The Sales Rep was extremely good. We compared them with other companies and they were outstanding.”

“They installed the wrong seat, they quoted for a 950 plus and installed the 900 by mistake, even though I called 3 times beforehand to make sure all was correct. The job wasn`t finished tidy because they left a grease mark on the wall opposite. After the 3rd attempt at installation, I would now give the quality of the stair lift 5/5 but due to the full story and the errors, I cannot recommend the company. The promised return calls have not always been received, although they seem apologetic whenever I made contact. The whole experience wasn`t an easy one for my 95 year old mother.”

“Although we are happy with the stair lift there have been a few problems. The seat on stairlift needs to rotate about another 15 degrees as quite hard for my wife to get off at the top of the stairs. Companion were late installing and initial date was given a 10 day turnround which increased to 15 days and then due to staff illness and the stairlift going missing ended up being 8 weeks. I didn`t feel respected but more neglected.”