Stairlift Comparison reviews from UK buyers

“I had 3 different recommendations from 3 sales people. All got the measurements wrong. I was assured there would bec1 inch between my knees and the wall. In fact there is 1/4" and i have to be very careful not to hit the wall. Recommend with cautuon.”

“Too hard a sell at the beginning despite being told my husband was terminally ill. My husband died only 4 weeks after the stairlift was fitted but despite original assurances that Acorn would help sell the stairift, they have been of no help at all. Their only concern is to make more money from those in my situation.”

“From initial enquiry to fitting was less than a week and every member of staff I dealt with was fantastic. Highly professional company and I wouldn’t hesitate to recommend the product or the company to anyone in need of a stairlift.”

“I can't believe how slow it is my mum has had the use of a few and this is by far the worst.”

“Very willing to help out at a time of crisis, very happy”

“After 2 weeks my wife Unexpectedly died, after contacting Acorn to see if they could take it away for a partial refund all I got was a packet of stickers to advertise the stairlift in shop windows and they would charge me £499 to take it away and refit somewhere else, Thanks for the sympathy Acorn, would I recommend? NO”

“Took 32 minutes, in and out. He rang me an hour before he arrived to let me know he was on his way. No fuss at all; with respects to Covid-19, he came fully protected and made sure to clean and sterilise everything before and after. It was as if he wasn`t there - my mother in law and I are very pleased, she loves it. Only criticism I have was how it wasn`t clear on if we needed a straight or curved one; there was some confusion here which could have been more straightforward. Other than that we couldn`t be happier.”

“Very amenable. They talked through the different options for us and were very informative. Installer was good and we are very happy. It has given parents a new lease of life and they can now use the upstairs.”

“Brilliant; the stair lift has made a huge difference to my dad`s life, enabling him to get up and down the stairs. I would definitely recommend Acorn.”

“No problems at all. Surveyors and Installers were fine and we are quite happy with the Stairlift.”

“Very good. Everybody was just great. No complaints at all and couldn`t live without the Stairlift now.”

“Very efficient. A very quick response to the enquiry and site survey and installation was all done within a week. Very happy.”

“Very quick service. Installers explained how to use the Stairlift really well and waited till my mum had used it a few times before leaving. Mum is really pleased.”

“Faultless. From the initial telephone call to installation it was only 3 days. Everything is excellent and my mum loves it.”

“Wasn`t happy how quickly Acorn got back to me for extended warranty which was expensive. Survey was good and explained everything to us.”

“All pretty straight forward. Wife happy with the Stairlift.”

“Prompt and friendly service. Fitted the Stairlift in record time and explained everything. It has made a big difference to my husband.”

“Couldn`t wish for a better job. Very professional, efficient and sociable to deal with. Bought for the wife and she says it works wonders. Makes our house a bungalow.”

“Very easy even with the lockdown restrictions. Smooth process and only took 5 days from start to finish. Mum wished she had it done years earlier. Very happy.”

“Quick and efficient. Very useful. Happy with everything.”

“Friendly, helpful, fast and efficient.”

“We had the Stairlift for a limited time as my wife passed away 3 days after the stairlift was installed. Acorn treated us very fairly especially as we were out of the cooling off period.”

“Excellent from start to finish. From the first phone call to the installation there were no problems at all.”

“Very friendly and reliable. Stairlift is easy to use and I would recommend them.”