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Absolutely couldn`t fault a thing. Really good from start to finish. I made the enquiry on the Tuesday and the Stairlift was fitted on the Thursday.
Pleasant experience, simple and straightforward. Very informative.
Very helpful, did what they said they would. Very happy with the Stairlift.
Everything went pretty smoothly. Surveyor and Installer did a good job. No complaints about the staff at all. The Stairlift was for my wife who had just come out of care home and it has made such a difference to her.
They got in contact the very next day, the other companies didn`t even call. They rushed to come out
and the work was done within a day. They did everything they said they would. Very happy with the stairlift. Needs to be more user friendly, father gets confused which button to press. Remote control all one colour so maybe better to have buttons different colour.
Happy with the Stairlift but disgusted with Acorn as after installation they called and quoted insurance £1400 for 3 years which I thought was terrible.
First Class. Everything was perfect.
Very quick service and good after sales service.
Prompt and friendly service. Fitted the Stairlift in record time and explained everything. It has made a big difference to my husband.
Very quick, efficient and helpful. All the information was clear and the price was good. Couldn`t fault them.
Friendly, helpful, fast and efficient.
Bought a reconditioned Stairlift which has broken down 3 times in a month. So even though cheaper option we are still having trouble with it. I now do not feel safe on it.
Quick and efficient. Very useful. Happy with everything.
Brilliant; the stair lift has made a huge difference to my dad`s life, enabling him to get up and down the stairs. I would definitely recommend Acorn.
Of all the companies they were the only one that responded. From Survey to installation was only a couple of days. Definitely happy. It has been a godsend for my mum.
When someone gives a quote for after sales servicing it needs to be made clearer as price for servicing was quite large. The Stairlift itself is absolutely fabulous.
Took 32 minutes, in and out. He rang me an hour before he arrived to let me know he was on his way. No fuss at all; with respects to Covid-19, he came fully protected and made sure to clean and sterilise everything before and after. It was as if he wasn`t there - my mother in law and I are very pleased, she loves it. Only criticism I have was how it wasn`t clear on if we needed a straight or curved one; there was some confusion here which could have been more straightforward. Other than that we couldn`t be happier.
Very quick service. Installers explained how to use the Stairlift really well and waited till my mum had used it a few times before leaving. Mum is really pleased.
Excellent. Came to do the Survey on time and came to Insall on time. All working satisfactory.
Pleasant, efficient and punctual. The Stairlift is great and has made a huge difference to my husband.
Wasn`t happy how quickly Acorn got back to me for extended warranty which was expensive. Survey was good and explained everything to us.
Clear and clean, very efficient. Wife was able to go upstairs to bed so found it very beneficial.
Stairlift has been brilliant from start to finish. The installers were very pleasant and really good. I`ve got my independence back.
Gentleman who surveyed was amazing, not pushy and very informative. The Fitter was brilliant and courteous.
The Stairlift has made a tremendous difference to my husband who is recently out of hospital. Life is so much easier.
No problems at all. Surveyors and Installers were fine and we are quite happy with the Stairlift.
Faultless. From the initial telephone call to installation it was only 3 days. Everything is excellent and my mum loves it.
Stairlift is as stated and survey/installation carried out perfectly. All good.
Very efficient from start to finish. Father is finding the Stairlift very beneficial and easy to operate.
COVID-19 precautions were very good. We have already recommended Acorn to other people. From first inquiry to installation was really good. Best thing we ever did and should of done it years ago.
All pretty straight forward. Wife happy with the Stairlift.
We had the Stairlift for a limited time as my wife passed away 3 days after the stairlift was installed. Acorn treated us very fairly especially as we were out of the cooling off period.
Efficient, very quick and installation was within a couple of days If I have a criticism they turned up at 7am which is far too early. Wish we had bought a stairlift earlier.
5/5 Very happy. They did a great job.
Surveyor and Installers were good. They show me how to operate the stairlift properly. I use it 2 or 3 times a day. Really good.
Put 2 sets of stairlift in 1 hr 30 minutes. One of the easier installations I have seen. Would rate them a 6*
Very efficient. A very quick response to the enquiry and site survey and installation was all done within a week. Very happy.
Very friendly and reliable. Stairlift is easy to use and I would recommend them.
Everything was fine, they did a good job and we are very happy with the Stairlift.
Very easy even with the lockdown restrictions. Smooth process and only took 5 days from start to finish. Mum wished she had it done years earlier. Very happy.
Excellent from start to finish. From the first phone call to the installation there were no problems at all.
They installed quicker than expected. Quality is faultless, very happy.
Just excellent from start to finish. Surveyor and Installers were great and the lift is invaluable. Great 6*
Everything was fine with the installation. All as expected and at a reasonable price. All done in the timeframe given. Very happy.
The fellow came and measured up and then came the next day to fit. It only took a couple of hours. I have no complaints. I would certainly recommend.
They were very helpful and explained everything to us. They did what they said they would. They were great and can`t fault them.
We found Acorn very professional and they did what they said they would and when they said they would do it. I have already recommended to a neighbour who is having a stairlift installed.
Late to install as miscommunication with installation date and they didn`t turn up when expected. The Stairlift broke down 3 times in the first week which has now all been rectified. Stairlift good and working ok now. Customer service was not great.
Disappointed that no gloves or mask were used and they didn`t wipe things down. Stairlift beneficial and easy to operate. Very good after care.
Very good. Everybody was just great. No complaints at all and couldn`t live without the Stairlift now.
Couldn`t wish for a better job. Very professional, efficient and sociable to deal with. Bought for the wife and she says it works wonders. Makes our house a bungalow.
There`s been a few hiccups for my partner using it, but I feel thats just because of the way she may be using it. I feel it has been superb.
Did what it said on the tin. It was put in on time and was the same as it was in the brochure. Predominantly for wife who is happy with it.
Companion left everything extremely tidy, very happy. Could not fault them.
Very amenable. They talked through the different options for us and were very informative. Installer was good and we are very happy. It has given parents a new lease of life and they can now use the upstairs.
I am extremely happy with Companion. They were very friendly and professional. Started earlier than expected which was great. The only problem I had was that I had asked for a left handed control but it arrived right handed, however they changed this over the following day. The aftercare has been very good.
I though Acorn were very fare and lived up to expectations. Very happy with it.
Battery back-up pad hasn`t been installed like quoted but we will chase that up.
The chap who installed was very helpful and was very tidy. The product is very good, there are one or 2 little things, but I think it depends on the size of the person I think. The footrest is very loose....I have recommended the company to my sister. My wife uses it easily.
Service was absolutley brilliant, there were a few teething problems and the engineers came out straight away to resolve.
Installer very efficient. Very very good machine. Other models on the market but very happy with the one we bought. Easy process from start to finish.
The installer was an excellent young man and the customer service was very good.
Everything`s fine. Were very happy.
happy with the entire service.
Happy with the stairlift. Design and everything about it is really good and i find it very easy to operate.
The Work was excellent. The information from the Surveyor was far superior to the other companies I contacted. Very pleased and the Stairlift also looks good.
My mum is very happy with it. Lovely material and comfortable. A good experience all round.
Left dust from taking the bannister off other than that they were very clean. 4 year extended service plan was very expensive in comparison to the price of the unit. The Stairlift has no problems and works as it should.
Happy with the service
Very pleased with Salesman. Absolutely over the moon with the fitter, how quick he was and his level of expertise. Prompt. Wife is very happy with the stairlift.
We found the whole process very easy. Companion did what they said they would and did it on time. We are very happy with the stairlift.
Initially very frustrating as 1st delivery date put off due to the Fitter being ill. 2nd delivery put off because of staff shortage. 3rd delivery date never happened so eventually spoke to MD who managed to get another date. When stairlift fitted it was very good and a great design. Now i`m very happy with it.
Great experience from start to finish. Surveyor was very nice. Installers were very nice. Very happy with the stairlift.
Absolutely fantastic from start to finish. Reps and installers great and stairlift is is beneficial.
Did very good job, turned up on time and did what they said they would do. Stairlift is for grandson who is finding it easy to use.
Friendly, efficient and a good price. Stairlift was for mother and she is finding it good and wishes she had got one earlier.
For mum who is very stubborn and needs encouragement to use it. The Stairlift itself is very reliable and we received an excellent service from Companion.
Generally good. Technical problem at first but they did come and fix quickly with a bit of pushing.
The company were friendly and very professional. Its been fantastic, my husband says it is very comfortable.
I have already recommended Companion to a friend. I wanted Stairlift installed before Christmas and they managed to do this in plenty of time. Can`t fault them.
Guy arrived at 4pm didnt leave until 9pm.
the guy fitted it in the middle of the stair case. They moved it towards the wall. The problem was rectifed quickly as my son was there to point it out. He also left a few bolts loose. They are still coming back to lower it.
Absoulutely brilliant. A neighbour recommended Stannah to us; the first time we phoned them it was midday, and they came round that afternoon to conduct a survey. Very quick service - it is absolutely perfect. We had trouble using the footrest, phoned them up and they came the next morning. 100%.
The product is really high quality. Every member of staff was very helpful and thoughtful. The stairlift was for my husband and it has made a huge difference to him.
It took a bit longer than expected due to a few technical issues but it was complete within a day. Good quality product...
I would recommend the company.
I found Acorn very professional and efficient. Although the engineer was a little late he finished everything in the time scale and left everything tidy. The guide price on line was very good also.
The guy phoned and said they could do next day, because of that they charged less. Everyone was friendly and professional. Quality is 5/5... I couldn`t be happier with it.
Installer very good. Salesman excellent. Good price. Stairlift very smooth.
First class no problems at all. The Installer was very quick and it was spotlessly tidy when he left. I was very happy with the whole process.
They gave a very professiona,l efficient, and friendly service. Extremely happy with them.
The people were fine and the product itself is good but we could have used a little more information from the Surveyor before the installation. There is a door at the bottom of the stairs and the tracking ends in front of the door. They had to put a break in the track and put it on a hinge which in my opinion is a tripping hazard.
Excellent from start to finish. Surveyor was very informative and helped sorting issue out with the radiator. The installer was brilliant and finished in about an hour and you wouldn`t of known he had been here as he left everything so clean and tidy.
The £100 wasn`t taken off at first that the quotes webiste promised. There was another day delay due to issues with the engineer. A few little things - the stiar lift catches the carpet, first guy couldnt do the job.The product itself is fine, I just had problems with the workmanship.
Vert satisfied with the Stairlift. We looked at a number of options as the space was very tight. Surveyor was very thorough and very happy with the result.
We had the quote but I wanted the lift fitted in the New Year, company said thats fine. I was then able to have it sooner and company brought it forward for me. Very good installer, very polite, very helpful. The demonstration took about an hour, but the guy wanted to make sure we understood how to use it.
We have only had it a couple of weeks but so far all is good. I am very happy with the company.
Definitely beneficial and has helped me tremendously. Very good service.
Although I am happy with the Stairlift they whole experience with Companion I found very stressful. There were a number of problems with installing the Stairlift and it took from Tuesday till Friday for it to finally be installed. They moved the handrail which came off a couple of days later. Not happy with Customer Services at Companion.
Very respectful and very efficient cannot fault them.
Very professional service.
We are still getting used to it. There are lots of buttons to press and we are a little uncertain of all of them at the moment. We may call them next week if they havent been in touch just to clarify a few things. On the whole though we are happy.
The Stairlift was very well done. Acorn were very professional and installed in one day.
I found them very professional. No hard sell. They offer a 14 day money back guarantee if your not happy. I have already recommended them to family and friends.