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Contacted on Monday ,advisor visited on Tuesday , stairlift fitted on Thursday. What's not to like about that
Overall Experience Rating
From initial enquiry to fitting was less than a week and every member of staff I dealt with was fantastic. Highly professional company and I wouldn’t hesitate to recommend the product or the company to anyone in need of a stairlift.
Took 32 minutes, in and out. He rang me an hour before he arrived to let me know he was on his way. No fuss at all; with respects to Covid-19, he came fully protected and made sure to clean and sterilise everything before and after. It was...
Very amenable. They talked through the different options for us and were very informative. Installer was good and we are very happy. It has given parents a new lease of life and they can now use the upstairs.
Brilliant; the stair lift has made a huge difference to my dad`s life, enabling him to get up and down the stairs. I would definitely recommend Acorn.
Very good. Everybody was just great. No complaints at all and couldn`t live without the Stairlift now.
Very efficient. A very quick response to the enquiry and site survey and installation was all done within a week. Very happy.
Very quick service. Installers explained how to use the Stairlift really well and waited till my mum had used it a few times before leaving. Mum is really pleased.
Faultless. From the initial telephone call to installation it was only 3 days. Everything is excellent and my mum loves it.
Wasn`t happy how quickly Acorn got back to me for extended warranty which was expensive. Survey was good and explained everything to us.
Prompt and friendly service. Fitted the Stairlift in record time and explained everything. It has made a big difference to my husband.
Couldn`t wish for a better job. Very professional, efficient and sociable to deal with. Bought for the wife and she says it works wonders. Makes our house a bungalow.
Very easy even with the lockdown restrictions. Smooth process and only took 5 days from start to finish. Mum wished she had it done years earlier. Very happy.
Quick and efficient. Very useful. Happy with everything.
Friendly, helpful, fast and efficient.
We had the Stairlift for a limited time as my wife passed away 3 days after the stairlift was installed. Acorn treated us very fairly especially as we were out of the cooling off period.
Excellent from start to finish. From the first phone call to the installation there were no problems at all.
Very friendly and reliable. Stairlift is easy to use and I would recommend them.
Very helpful, did what they said they would. Very happy with the Stairlift.
Everything went pretty smoothly. Surveyor and Installer did a good job. No complaints about the staff at all. The Stairlift was for my wife who had just come out of care home and it has made such a difference to her.
Very quick service and good after sales service.
Very quick, efficient and helpful. All the information was clear and the price was good. Couldn`t fault them.
There`s been a few hiccups for my partner using it, but I feel thats just because of the way she may be using it. I feel it has been superb.
First Class. Everything was perfect.
Happy with the Stairlift but disgusted with Acorn as after installation they called and quoted insurance £1400 for 3 years which I thought was terrible.
Pleasant, efficient and punctual. The Stairlift is great and has made a huge difference to my husband.
They were very helpful and explained everything to us. They did what they said they would. They were great and can`t fault them.
We found Acorn very professional and they did what they said they would and when they said they would do it. I have already recommended to a neighbour who is having a stairlift installed.
Stairlift has been brilliant from start to finish. The installers were very pleasant and really good. I`ve got my independence back.
I though Acorn were very fare and lived up to expectations. Very happy with it.
Just excellent from start to finish. Surveyor and Installers were great and the lift is invaluable. Great 6*
Surveyor and Installers were good. They show me how to operate the stairlift properly. I use it 2 or 3 times a day. Really good.
Very pleased with Salesman. Absolutely over the moon with the fitter, how quick he was and his level of expertise. Prompt. Wife is very happy with the stairlift.
5/5 Very happy. They did a great job.
The fellow came and measured up and then came the next day to fit. It only took a couple of hours. I have no complaints. I would certainly recommend.
The Surveyor and Installers were good and the Stairlift is good with no problems.
Everything was fine, they did a good job and we are very happy with the Stairlift.
Gentleman who surveyed was amazing, not pushy and very informative. The Fitter was brilliant and courteous.
The Stairlift has made a tremendous difference to my husband who is recently out of hospital. Life is so much easier.
They installed quicker than expected. Quality is faultless, very happy.
When someone gives a quote for after sales servicing it needs to be made clearer as price for servicing was quite large. The Stairlift itself is absolutely fabulous.
Efficient, very quick and installation was within a couple of days If I have a criticism they turned up at 7am which is far too early. Wish we had bought a stairlift earlier.
Very efficient from start to finish. Father is finding the Stairlift very beneficial and easy to operate.
They got in contact the very next day, the other companies didn`t even call. They rushed to come out
and the work was done within a day. They did everything they said they would. Very happy with the stairlift. Needs to be more user friend...
Disappointed that no gloves or mask were used and they didn`t wipe things down. Stairlift beneficial and easy to operate. Very good after care.
Absolutely couldn`t fault a thing. Really good from start to finish. I made the enquiry on the Tuesday and the Stairlift was fitted on the Thursday.
COVID-19 precautions were very good. We have already recommended Acorn to other people. From first inquiry to installation was really good. Best thing we ever did and should of done it years ago.
Put 2 sets of stairlift in 1 hr 30 minutes. One of the easier installations I have seen. Would rate them a 6*
Left dust from taking the bannister off other than that they were very clean. 4 year extended service plan was very expensive in comparison to the price of the unit. The Stairlift has no problems and works as it should.
Of all the companies they were the only one that responded. From Survey to installation was only a couple of days. Definitely happy. It has been a godsend for my mum.