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93%

Summary of all companies reviews

  • Buyer recommended?

  • Yes
  • Did the job match the quote?

  • Yes
  • Started on time?

  • Yes
  • Finished on time?

  • Yes
  • Left tidy afterwards?

  • Yes
  • Quality of the job?

460 Reviews
We undertake regular surveys of customers who have purchased from our selected companies. Providing the reviews and ratings below:

The installation of the stair lift was not started on time but not due to any fault on Companions side. The day the installer turned up to fit my mother had taken a fall and the fitter was great and stayed with her till AMB got there. They then came back another day and fitted. Very good job and the fitter was brilliant.

  • 5 / 5
Ms. M | June 2019

Spot on with the timings, they did it quicker than I thought in approx 1.5-2 hours. They were very careful and very clean; no mess at all. The quality was to a high standard and I have already recommended to others. This has really made a big difference to me.

  • 5 / 5
Mr. M | June 2019

The Stair lift was for my 91 year old father in law who is really happy he is now able to go up stairs. The Surveyor was really helpful and gave us a lot of useful information. Happy with the 24/7 service.

  • 4 / 5
Mr. D | June 2019

He was really impressed with the speed and the efficiency of the company. Everything has gone well and he is very happy. ..

  • 5 / 5
Mr. E | June 2019

Everything was fine, I am just a bit worried about the supports underneath the track itself, but I will call Companion about this to check.

  • 5 / 5
Mr. P | June 2019

No further comment needed.

  • 5 / 5
Mrs. A | June 2019

Stair lift was for my mum. They were very quick, efficient and polite and it has made a difference to my mum. So easy to operate. Brilliant No.1

  • 5 / 5
Mrs. A | June 2019

paid extra for a hand rail that is no longer required so receiving some money back. Very happy overall

  • 5 / 5
Miss. A | June 2019

Really good service. Very quick and easy to deal with. Father is finding it beneficial.

  • 5 / 5
Mr. D | June 2019

i was very happy with the whole process

  • 5 / 5
Mr. W | June 2019

Companion did exactly what they said they would. The Sales Rep was extremely good. We compared them with other companies and they were outstanding.

  • 4 / 5
Mr. G | May 2019

My only issue is that they didn`t have the colour i ordered for the upholstery and this I am still waiting for them to change. Other than that they were very tidy and they came when they said they would, so I am very pleased with the experience.

  • 5 / 5
Mrs. C | May 2019

Slight delay of a week on installation but it didn`t cause us a problem. Companion did a great job and they are a very friendly company who talk to you on a human level. Mum is benefiting from the stairlift.

  • 5 / 5
Mr. M | May 2019

Not happy with Companion at all. The stairlift was for my father and everything we had prearrange with the Surveyor did not happen. We were quoted 7 - 10 day turn around and it ended up nearly 3 months. We were told it was made to measure but dad can`t reach floor. The tradesman were good Installer, chippy and plumber who moved radiator good. Down to Surveyor problems offering something they can`t deliver on. Quite stressful experience and would not recommend them to anyone else.

  • 5 / 5
Mrs. P | May 2019

The guy cleared up and hoovered after him, the quality of the engineers work was very good generally. I did have some issues with the seat and the quality of the padding didn`t fit into the back of the seat. So I took photos to email and the company called me a few days later so an engineer is coming out as soon as is convenient for me to replace the seat. Very impressed with the customer care side of the things and I am hoping the issues will be resolved on the second replacement. Otherwise really pleased with the product and the company.

  • 5 / 5
Mrs. G | May 2019

From the Sales to the Fitters it was perfect. The Stair lift has made a big difference for my wife who has alzimers and was struggling with the stairs. Very happy with the whole process.

  • 5 / 5
Mr. D | May 2019

Very disappointed with Companion and their Customer Services. Initially the Surveyor quoted a 5 day turn round which kept being delayed due to engineer not being able to get the stairlift and then engineer not being able to do electrics. The installation in the end took 2 weeks. We found it very hard to get hold of anyone from Companion after the deposit had been paid and the communication and after Sales was very bad.

  • 5 / 5
Mr. A | May 2019

I was quite surprised by how much the price reduced. They gave the impression at point of sale that they could do it quicker, but it actually took a fortnight which was ok for us in the end. The installer was very good and very tidy and I would say the quality is very good.

  • 5 / 5
Mr. S | May 2019

Absolutely brilliant. I have already recommended them as a company to a friend in hospital who may need one for their return home.The engineer even came out at 9pm to show my wife how to use it when she returned from hospital. I`m so pleased with them.

  • 5 / 5
Mr. C | May 2019

They installed the wrong seat, they quoted for a 950 plus and installed the 900 by mistake, even though I called 3 times beforehand to make sure all was correct. The job wasn`t finished tidy because they left a grease mark on the wall opposite. After the 3rd attempt at installation, I would now give the quality of the stair lift 5/5 but due to the full story and the errors, I cannot recommend the company. The promised return calls have not always been received, although they seem apologetic whenever I made contact. The whole experience wasn`t an easy one for my 95 year old mother.

  • 2 / 5
Mrs. L | May 2019
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