Summary of all companies reviewed with Stairlift Comparison

Overview

Overall Rating:
Review Date: 21/05/2020
Buyer recommended?
Finished on time?
Did the job match the quote?
Left tidy afterwards?
Started on time?
Quality of the job?

94%

4.5 Star Rated

We undertake regular surveys of customers who have purchased from our selected companies. Providing the reviews and ratings below:

Overall Rating:

Absolutely couldn`t fault a thing. Really good from start to finish. I made the enquiry on the Tuesday and the Stairlift was fitted on the Thursday.

Mr. C | May 2020
Overall Rating:

Pleasant experience, simple and straightforward. Very informative.

Mr. C | May 2020
Overall Rating:

Very helpful, did what they said they would. Very happy with the Stairlift.

Mrs. W | May 2020
Overall Rating:

Everything went pretty smoothly. Surveyor and Installer did a good job. No complaints about the staff at all. The Stairlift was for my wife who had just come out of care home and it has made such a difference to her.

Mr. W | May 2020
Overall Rating:

They got in contact the very next day, the other companies didn`t even call. They rushed to come out and the work was done within a day. They did everything they said they would. Very happy with the stairlift. Needs to be more user friendly, father gets confused which button to press. Remote control all one colour so maybe better to have buttons different colour.

Mrs. E | May 2020
Overall Rating:

Happy with the Stairlift but disgusted with Acorn as after installation they called and quoted insurance £1400 for 3 years which I thought was terrible.

Mr. T | May 2020
Overall Rating:

First Class. Everything was perfect.

Mr. T | May 2020
Overall Rating:

Very quick service and good after sales service.

Mr. V | May 2020
Overall Rating:

Prompt and friendly service. Fitted the Stairlift in record time and explained everything. It has made a big difference to my husband.

Mr. K | May 2020
Overall Rating:

Very quick, efficient and helpful. All the information was clear and the price was good. Couldn`t fault them.

Miss. T | May 2020
Overall Rating:

Friendly, helpful, fast and efficient.

Mr. C | May 2020
Overall Rating:

Bought a reconditioned Stairlift which has broken down 3 times in a month. So even though cheaper option we are still having trouble with it. I now do not feel safe on it.

Mrs. M | May 2020
Overall Rating:

Quick and efficient. Very useful. Happy with everything.

Mrs. E | May 2020
Overall Rating:

Brilliant; the stair lift has made a huge difference to my dad`s life, enabling him to get up and down the stairs. I would definitely recommend Acorn.

Mrs. S | May 2020
Overall Rating:

Of all the companies they were the only one that responded. From Survey to installation was only a couple of days. Definitely happy. It has been a godsend for my mum.

Mrs. A | May 2020
Overall Rating:

When someone gives a quote for after sales servicing it needs to be made clearer as price for servicing was quite large. The Stairlift itself is absolutely fabulous.

Mr. C | May 2020
Overall Rating:

Took 32 minutes, in and out. He rang me an hour before he arrived to let me know he was on his way. No fuss at all; with respects to Covid-19, he came fully protected and made sure to clean and sterilise everything before and after. It was as if he wasn`t there - my mother in law and I are very pleased, she loves it. Only criticism I have was how it wasn`t clear on if we needed a straight or curved one; there was some confusion here which could have been more straightforward. Other than that we couldn`t be happier.

Mrs. W | May 2020
Overall Rating:

Very quick service. Installers explained how to use the Stairlift really well and waited till my mum had used it a few times before leaving. Mum is really pleased.

Mrs. E | May 2020
Overall Rating:

Excellent. Came to do the Survey on time and came to Insall on time. All working satisfactory.

Mr. T | May 2020
Overall Rating:

Pleasant, efficient and punctual. The Stairlift is great and has made a huge difference to my husband.

Ms. S | May 2020
Overall Rating:

Wasn`t happy how quickly Acorn got back to me for extended warranty which was expensive. Survey was good and explained everything to us.

Mr. P | May 2020
Overall Rating:

Clear and clean, very efficient. Wife was able to go upstairs to bed so found it very beneficial.

Mr. A | May 2020
Overall Rating:

Stairlift has been brilliant from start to finish. The installers were very pleasant and really good. I`ve got my independence back.

Mrs. S | May 2020
Overall Rating:

Gentleman who surveyed was amazing, not pushy and very informative. The Fitter was brilliant and courteous. The Stairlift has made a tremendous difference to my husband who is recently out of hospital. Life is so much easier.

Mrs. G | May 2020
Overall Rating:

No problems at all. Surveyors and Installers were fine and we are quite happy with the Stairlift.

Mr. L | May 2020
Overall Rating:

Faultless. From the initial telephone call to installation it was only 3 days. Everything is excellent and my mum loves it.

Mr. A | May 2020
Overall Rating:

Stairlift is as stated and survey/installation carried out perfectly. All good.

Mr. M | May 2020
Overall Rating:

Very efficient from start to finish. Father is finding the Stairlift very beneficial and easy to operate.

Mr. F | May 2020
Overall Rating:

COVID-19 precautions were very good. We have already recommended Acorn to other people. From first inquiry to installation was really good. Best thing we ever did and should of done it years ago.

Mrs. B | May 2020
Overall Rating:

All pretty straight forward. Wife happy with the Stairlift.

Mr. M | May 2020
Overall Rating:

We had the Stairlift for a limited time as my wife passed away 3 days after the stairlift was installed. Acorn treated us very fairly especially as we were out of the cooling off period.

Mr. W | May 2020
Overall Rating:

Efficient, very quick and installation was within a couple of days If I have a criticism they turned up at 7am which is far too early. Wish we had bought a stairlift earlier.

Mr. F | May 2020
Overall Rating:

5/5 Very happy. They did a great job.

Mr. K | May 2020
Overall Rating:

Surveyor and Installers were good. They show me how to operate the stairlift properly. I use it 2 or 3 times a day. Really good.

Mr. M | May 2020
Overall Rating:

Put 2 sets of stairlift in 1 hr 30 minutes. One of the easier installations I have seen. Would rate them a 6*

Mr. B | May 2020
Overall Rating:

Very efficient. A very quick response to the enquiry and site survey and installation was all done within a week. Very happy.

Mr. H | May 2020
Overall Rating:

Very friendly and reliable. Stairlift is easy to use and I would recommend them.

Mr. W | May 2020
Overall Rating:

Everything was fine, they did a good job and we are very happy with the Stairlift.

Mrs. H | May 2020
Overall Rating:

Very easy even with the lockdown restrictions. Smooth process and only took 5 days from start to finish. Mum wished she had it done years earlier. Very happy.

Mrs. J | May 2020
Overall Rating:

Excellent from start to finish. From the first phone call to the installation there were no problems at all.

Mr. W | May 2020
Overall Rating:

They installed quicker than expected. Quality is faultless, very happy.

Mrs. G | May 2020
Overall Rating:

Just excellent from start to finish. Surveyor and Installers were great and the lift is invaluable. Great 6*

Mrs. M | May 2020
Overall Rating:

Everything was fine with the installation. All as expected and at a reasonable price. All done in the timeframe given. Very happy.

Mrs. J | May 2020
Overall Rating:

The fellow came and measured up and then came the next day to fit. It only took a couple of hours. I have no complaints. I would certainly recommend.

Mr. J | May 2020
Overall Rating:

They were very helpful and explained everything to us. They did what they said they would. They were great and can`t fault them.

Mr. S | May 2020
Overall Rating:

We found Acorn very professional and they did what they said they would and when they said they would do it. I have already recommended to a neighbour who is having a stairlift installed.

Mrs. S | April 2020
Overall Rating:

Very good.

Mr. T | April 2020
Overall Rating:

Late to install as miscommunication with installation date and they didn`t turn up when expected. The Stairlift broke down 3 times in the first week which has now all been rectified. Stairlift good and working ok now. Customer service was not great.

Mrs. M | April 2020
Overall Rating:

Disappointed that no gloves or mask were used and they didn`t wipe things down. Stairlift beneficial and easy to operate. Very good after care.

Mrs. C | April 2020
Overall Rating:

Very good. Everybody was just great. No complaints at all and couldn`t live without the Stairlift now.

Mr. H | March 2020
Overall Rating:

Couldn`t wish for a better job. Very professional, efficient and sociable to deal with. Bought for the wife and she says it works wonders. Makes our house a bungalow.

Mr. J | March 2020
Overall Rating:

There`s been a few hiccups for my partner using it, but I feel thats just because of the way she may be using it. I feel it has been superb.

Mr. T | March 2020
Overall Rating:

Did what it said on the tin. It was put in on time and was the same as it was in the brochure. Predominantly for wife who is happy with it.

Mr. P | March 2020
Overall Rating:

Companion left everything extremely tidy, very happy. Could not fault them.

Mrs. P | February 2020
Overall Rating:

Very amenable. They talked through the different options for us and were very informative. Installer was good and we are very happy. It has given parents a new lease of life and they can now use the upstairs.

Mrs. S | February 2020
Overall Rating:

I am extremely happy with Companion. They were very friendly and professional. Started earlier than expected which was great. The only problem I had was that I had asked for a left handed control but it arrived right handed, however they changed this over the following day. The aftercare has been very good.

Mrs. W | February 2020
Overall Rating:

I though Acorn were very fare and lived up to expectations. Very happy with it.

Mr. P | February 2020
Overall Rating:

Battery back-up pad hasn`t been installed like quoted but we will chase that up. The chap who installed was very helpful and was very tidy. The product is very good, there are one or 2 little things, but I think it depends on the size of the person I think. The footrest is very loose....I have recommended the company to my sister. My wife uses it easily.

Mr. T | February 2020
Overall Rating:

Service was absolutley brilliant, there were a few teething problems and the engineers came out straight away to resolve.

Mr. W | January 2020
Overall Rating:

Installer very efficient. Very very good machine. Other models on the market but very happy with the one we bought. Easy process from start to finish.

Mr. M | January 2020
Overall Rating:

The installer was an excellent young man and the customer service was very good.

Mr. P | January 2020
Overall Rating:

Everything`s fine. Were very happy.

Mr. T | January 2020
Overall Rating:

happy with the entire service.

Mr. M | January 2020
Overall Rating:

Happy with the stairlift. Design and everything about it is really good and i find it very easy to operate.

Mr. A | January 2020
Overall Rating:

The Work was excellent. The information from the Surveyor was far superior to the other companies I contacted. Very pleased and the Stairlift also looks good.

Mr. R | January 2020
Overall Rating:

My mum is very happy with it. Lovely material and comfortable. A good experience all round.

Mr. H | January 2020
Overall Rating:

Left dust from taking the bannister off other than that they were very clean. 4 year extended service plan was very expensive in comparison to the price of the unit. The Stairlift has no problems and works as it should.

Mr. A | January 2020
Overall Rating:

Happy with the service

Mrs. P | January 2020
Overall Rating:

Very pleased with Salesman. Absolutely over the moon with the fitter, how quick he was and his level of expertise. Prompt. Wife is very happy with the stairlift.

Mr. L | January 2020
Overall Rating:

We found the whole process very easy. Companion did what they said they would and did it on time. We are very happy with the stairlift.

Mrs. B | December 2019
Overall Rating:

Initially very frustrating as 1st delivery date put off due to the Fitter being ill. 2nd delivery put off because of staff shortage. 3rd delivery date never happened so eventually spoke to MD who managed to get another date. When stairlift fitted it was very good and a great design. Now i`m very happy with it.

Mr. B | December 2019
Overall Rating:

Great experience from start to finish. Surveyor was very nice. Installers were very nice. Very happy with the stairlift.

Mrs. M | December 2019
Overall Rating:

Absolutely fantastic from start to finish. Reps and installers great and stairlift is is beneficial.

Miss. R | December 2019
Overall Rating:

Did very good job, turned up on time and did what they said they would do. Stairlift is for grandson who is finding it easy to use.

Mr. L | December 2019
Overall Rating:

Friendly, efficient and a good price. Stairlift was for mother and she is finding it good and wishes she had got one earlier.

Mr. R | December 2019
Overall Rating:

For mum who is very stubborn and needs encouragement to use it. The Stairlift itself is very reliable and we received an excellent service from Companion.

Mr. F | December 2019
Overall Rating:

Generally good. Technical problem at first but they did come and fix quickly with a bit of pushing.

Mr. T | December 2019
Overall Rating:

The company were friendly and very professional. Its been fantastic, my husband says it is very comfortable.

Mrs. W | December 2019
Overall Rating:

I have already recommended Companion to a friend. I wanted Stairlift installed before Christmas and they managed to do this in plenty of time. Can`t fault them.

Ms. T | December 2019
Overall Rating:

Guy arrived at 4pm didnt leave until 9pm. the guy fitted it in the middle of the stair case. They moved it towards the wall. The problem was rectifed quickly as my son was there to point it out. He also left a few bolts loose. They are still coming back to lower it.

Mr. C | November 2019
Overall Rating:

Absoulutely brilliant. A neighbour recommended Stannah to us; the first time we phoned them it was midday, and they came round that afternoon to conduct a survey. Very quick service - it is absolutely perfect. We had trouble using the footrest, phoned them up and they came the next morning. 100%.

Mrs. N | November 2019
Overall Rating:

The product is really high quality. Every member of staff was very helpful and thoughtful. The stairlift was for my husband and it has made a huge difference to him.

Mrs. T | November 2019
Overall Rating:

It took a bit longer than expected due to a few technical issues but it was complete within a day. Good quality product... I would recommend the company.

Mr. P | November 2019
Overall Rating:

I found Acorn very professional and efficient. Although the engineer was a little late he finished everything in the time scale and left everything tidy. The guide price on line was very good also.

Mr. A | November 2019
Overall Rating:

The guy phoned and said they could do next day, because of that they charged less. Everyone was friendly and professional. Quality is 5/5... I couldn`t be happier with it.

Miss. L | November 2019
Overall Rating:

Installer very good. Salesman excellent. Good price. Stairlift very smooth.

Mr. M | November 2019
Overall Rating:

First class no problems at all. The Installer was very quick and it was spotlessly tidy when he left. I was very happy with the whole process.

Mr. K | November 2019
Overall Rating:

They gave a very professiona,l efficient, and friendly service. Extremely happy with them.

Mrs. C | November 2019
Overall Rating:

The people were fine and the product itself is good but we could have used a little more information from the Surveyor before the installation. There is a door at the bottom of the stairs and the tracking ends in front of the door. They had to put a break in the track and put it on a hinge which in my opinion is a tripping hazard.

Mrs. P | November 2019
Overall Rating:

Excellent from start to finish. Surveyor was very informative and helped sorting issue out with the radiator. The installer was brilliant and finished in about an hour and you wouldn`t of known he had been here as he left everything so clean and tidy.

Ms. H | November 2019
Overall Rating:

The £100 wasn`t taken off at first that the quotes webiste promised. There was another day delay due to issues with the engineer. A few little things - the stiar lift catches the carpet, first guy couldnt do the job.The product itself is fine, I just had problems with the workmanship.

Mrs. B | November 2019
Overall Rating:

Vert satisfied with the Stairlift. We looked at a number of options as the space was very tight. Surveyor was very thorough and very happy with the result.

Mr. B | November 2019
Overall Rating:

We had the quote but I wanted the lift fitted in the New Year, company said thats fine. I was then able to have it sooner and company brought it forward for me. Very good installer, very polite, very helpful. The demonstration took about an hour, but the guy wanted to make sure we understood how to use it. We have only had it a couple of weeks but so far all is good. I am very happy with the company.

Miss. W | November 2019
Overall Rating:

Definitely beneficial and has helped me tremendously. Very good service.

Mr. B | November 2019
Overall Rating:

Although I am happy with the Stairlift they whole experience with Companion I found very stressful. There were a number of problems with installing the Stairlift and it took from Tuesday till Friday for it to finally be installed. They moved the handrail which came off a couple of days later. Not happy with Customer Services at Companion.

Mr. B | November 2019
Overall Rating:

Very respectful and very efficient cannot fault them.

Mrs. H | November 2019
Overall Rating:

Very professional service.

Mr. F | November 2019
Overall Rating:

We are still getting used to it. There are lots of buttons to press and we are a little uncertain of all of them at the moment. We may call them next week if they havent been in touch just to clarify a few things. On the whole though we are happy.

Mrs. J | November 2019
Overall Rating:

The Stairlift was very well done. Acorn were very professional and installed in one day.

Mrs. S | November 2019
Overall Rating:

I found them very professional. No hard sell. They offer a 14 day money back guarantee if your not happy. I have already recommended them to family and friends.

Mr. B | November 2019
Page 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8

Compare the top rated UK stairlift companies

Get an instant guide price now

Start Here