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94%

Summary of all companies reviews

  • Buyer recommended?

  • Yes
  • Did the job match the quote?

  • Yes
  • Started on time?

  • Yes
  • Finished on time?

  • Yes
  • Left tidy afterwards?

  • Yes
  • Quality of the job?

292 Reviews
We undertake regular surveys of customers who have purchased from our selected companies. Providing the reviews and ratings below:

They quoted me a good price and they did the job in time to a good standard, they also demonstrated the stair lift well to my father in a patient way, so he fully understood how to use it.

  • 5 / 5
Mr. H | August 2018

My only concern was that they left the bannister rail across the bed, they quickly removed it in the morning however. I would recommend the company but I have only had the stair lift for a week. The engineers were very polite and I do feel they are a very good company.

  • 5 / 5
Mrs. W | August 2018

The guy that quoted was first class the guy that fitted was first class the only criticism i have is phone calls i made to the office were not returned otherwise happy with the product

  • 5 / 5
Mr. M | August 2018

Excellent company, they quoted so much better than another company the day before. The design of the track around the door is a really good feature and their follow up customer service is fantastic. They didn`t want to take the money until the job was complete and we were happy.

  • 5 / 5
Mr. S | August 2018

I don`t want to comment any further

  • 5 / 5
Mrs. S | July 2018

Everything was fine, it was all done pretty quick, and all is working well with the product itself.

  • 5 / 5
Mr. P | July 2018

I have used the company before for installing a stair lift in my own property, so I was more than happy to put them forward again for my father. We did have a slight problem with the product after installation, but the company soon came out and rectified this. I am very happy with them as a company.

  • 5 / 5
Mr. H | July 2018

Happy with the product

  • 5 / 5
Mr. T | July 2018

Although the quality of the product and the job itself was good i feel that the Customer Service side let the Company down. The job was started three weeks after the date the Rep gave me and i couldn`t get hold of the Customer Service Rep assigned to my case. The Engineers installing the Stair lift were very good.

  • 5 / 5
Mr. C | July 2018

I negotiated the price with the company and I was happy. I gave them a date that I wanted it to be installed and they accommodated this and installed on that day. The quality of the job was very good, but I do have to phone them as there may be a problem with the stair lift ... just with a knocking noise. I would recommend the company, they were very helpful whenever I phoned them and throughout.

  • 5 / 5
Mr. H | July 2018

I was very impressed with the quality of the work. You would never of known that the engineers had been. The engineers were very polite and courteous and the job was finished ahead of schedule.

  • 5 / 5
Mr. B | June 2018

The company were much less pushy than other companies we had got quotes from, they were very clean and business like in their approach and waited for when we were ready. The engineer that installed was fantastic and i couldn`t be happier with the service they provided.

  • 5 / 5
Mr. O | June 2018

The completion time was very good indeed. We found that the salesman was extremely good and the installer was very efficient, effective and to the point.

  • 5 / 5
Mr. R | June 2018

After it had been measured up we agreed a date and they came just a couple of days later. I am very surprised at how easy the whole thing was, with the ordering, the measuring up and the installation. I have recommended to a friend already.

  • 5 / 5
Mrs. D | June 2018

The price didn`t change from the survey. I would recommend but with one comment, the selling of the 4 year warranty after the stair lift had been installed was rather sharp and didn`t make sense as the installer had already quoted it as being much less. I certainly didn`t want to think about 4 years ahead when the first year was covered. However, the functionality, and the way it was put in was all fine.

  • 5 / 5
Mr. O | June 2018

It was a very good job, well done, very satisfied with it. The speed that it was installed was far better than I had expected- 4 days from survey to installation.

  • 5 / 5
Mr. M | June 2018

No comment was made

  • 5 / 5
Dr. H | June 2018

i was very happy with the Company, the Engineers were very polite, courteous and delivered everything they had promised.

  • 5 / 5
Mr. P | June 2018

I am happy with the company and would recommend.

  • 5 / 5
Mr. L | June 2018

The whole experience with Acorn was very good. I had a bit of trouble with my legs not reaching the plate and they came straight away and fixed another part to it. I feel you can ask them anything and they will try and help you.

  • 5 / 5
Mrs. S | June 2018
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