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94%

Summary of all companies reviews

  • Buyer recommended?

  • Yes
  • Did the job match the quote?

  • Yes
  • Started on time?

  • Yes
  • Finished on time?

  • Yes
  • Left tidy afterwards?

  • Yes
  • Quality of the job?

307 Reviews
We undertake regular surveys of customers who have purchased from our selected companies. Providing the reviews and ratings below:

There was a slight delay- from saying it would be installed on Friday to the installation supervisor calling to say all was set for Sunday. They did compensate me for this discrepancy in timing. The engineer was very good and there was not a scrap lying around after he had finished. The quality is very good and just what I would have expected.

  • 5 / 5
Mr. L | November 2018

The installation was a bit it quicker than expected. I would give 6 out of 5 for the quality of the job. I am very pleased. I have had several people come round to inspect the stair lift and I think they are going to be purchasing also. Companions communication was very tight and good and this included the follow up after sales.

  • 5 / 5
Mr. B | November 2018

No comment was made

  • 5 / 5
Mr. C | October 2018

I think the service from Companion was excellent .The gentleman was very nice, they phoned afterwards but with no pressure unlike other companies. The service I`ve had overall is very good.

  • 5 / 5
Mr. W | September 2018

They were very efficient and professional. Even when there was a `nick` found on the seat, they came straight out and replaced it. I just wasn`t very happy that they chose to call only 5 weeks after installation to try and push the extended warranty. Other than that, I was very happy and would recommend their service and products.

  • 5 / 5
Mr. H | September 2018

After intial installation problem, the customer service/management team were very quick to correct the situation. I would be happy to recommend them.

  • 3 / 5
Mr. B | September 2018

I think the company fell short on how they surveyed because they missed a lot of things that needed to be done. They ordered the wrong sided chair so when it did arrive it was no good to be fitted. They also failed to recognise that a joiner would be needed for the floorboards so when the electrician came he was unable to do his work. The quality of the product now installed is great but it took 6 weeks to install because of the initial problems. I would recommend the company for the product but I would score them low on their expertise in surveying and getting the right team together for the job.

  • 5 / 5
Mr. R | September 2018

The two chaps were so kind and helpful when setting it up they were really nice. Its such a comfortable bed i cant fault it at all.

  • 5 / 5
Mr. W | September 2018

The company were very quick and easy, they understood what was needed, very good at promoting just what was needed and not pushing things that weren`t, so we felt they were catering for our needs all along.

  • 5 / 5
Mrs. M | September 2018

We are very happy with everything, the company did an excellent job.

  • 5 / 5
Mrs. W | August 2018

The sales guy wasn`t pushy at all, he was very friendly and laid back. They were a few days late in installing because the stair lift was still in Holland on the day it was supposed to be installed. This didn`t inconvenience us too much though. Companion had given us two options in how it would be fitted. I didn`t want it to be visible from the front door so we were able to park the stair lift out of view..that was really important to us. I would definitely recommend the company, my husbands life is so much better for it and he whizzes up and down the stairs like a 2 year old! Sales guy wasn`t pushy at all..

  • 5 / 5
Mrs. W | August 2018

We had to keep urging them to hurry as our mother was coming out of hospital. They were supposed to install within 5 days but we had to really pursue them. It ended up being about 2 weeks. On the day they installed, it was done quickly and to a high standard. I would be cautious to recommend based on the initial problems not sticking to the installation date, which is also vital when a customer is so in need.

  • 5 / 5
Mrs. W | August 2018

They reduced the price by matching with another company. In terms of the sales process and making the order, they did not harass me at all afterwards, they allowed me to mull over things whereas the other company kept on calling. I decided on Companion because they seemed to do more measurements with the stairs and also my dad , they also didn`t put any other company down , whereas the other company I dealt with did.. The guy who installed it was very polite and explained how it worked. My dad has a touch of dementia and the engineer was very good dealt with his needs sensitively. I would recommend Companion certainly but would also recommend customers get quotes from other companies so that you have the option to negotiate the price.

  • 5 / 5
Mrs. B | August 2018

There was lots of confusion over the time and date to install. I found the customer service agent quite rude suggesting I was lying at one point. The guy that came to install, I would give a 5/5, he did a great job. He bent over backwards for my mother and was very professional in his work. Unfortunately due to the experience with the customer service side of things I would not recommend the company.

  • 5 / 5
Mr. M | August 2018

They quoted me a good price and they did the job in time to a good standard, they also demonstrated the stair lift well to my father in a patient way, so he fully understood how to use it.

  • 5 / 5
Mr. H | August 2018

My only concern was that they left the bannister rail across the bed, they quickly removed it in the morning however. I would recommend the company but I have only had the stair lift for a week. The engineers were very polite and I do feel they are a very good company.

  • 5 / 5
Mrs. W | August 2018

The guy that quoted was first class the guy that fitted was first class the only criticism i have is phone calls i made to the office were not returned otherwise happy with the product

  • 5 / 5
Mr. M | August 2018

Excellent company, they quoted so much better than another company the day before. The design of the track around the door is a really good feature and their follow up customer service is fantastic. They didn`t want to take the money until the job was complete and we were happy.

  • 5 / 5
Mr. S | August 2018

I don`t want to comment any further

  • 5 / 5
Mrs. S | July 2018

Everything was fine, it was all done pretty quick, and all is working well with the product itself.

  • 5 / 5
Mr. P | July 2018
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