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94%

Summary of all companies reviews

  • Buyer recommended?

  • Yes
  • Did the job match the quote?

  • Yes
  • Started on time?

  • Yes
  • Finished on time?

  • Yes
  • Left tidy afterwards?

  • Yes
  • Quality of the job?

311 Reviews
We undertake regular surveys of customers who have purchased from our selected companies. Providing the reviews and ratings below:

The stair lift was for my parents, they are very happy with the stair lift and the whole process.

  • 5 / 5
Mr. S | January 2019

Very happy and would highly recommend

  • 5 / 5
Mr. D | January 2019

Served its purpose cant fault anything - very friendly fitted very quickly in time for my wife to come out of hospital a week after speaking with them.

  • 5 / 5
Mr. H | December 2018

The company were very quick and efficient, they were the best quote we received out of 3 companies.

  • 5 / 5
Mr. M | December 2018

We are very happy - the young man was absolutely brilliant couldn`t have asked for anyone better. We use it a lot and have no complaints at all its really been life changing.

  • 5 / 5
Mr. W | December 2018

No problems - extremely punctual very happy with the product

  • 5 / 5
Mr. H | December 2018

We had a rather bad experience with the ordering of the parts we needed. so much so it took 4 appointments over a month to get the stair lift in place and safe. The issue wasn`t with the survey but the person transferring the survey details onto the ordering form. Lots of errors. I would give 4/5 for the product as we still have to clean the hand rail. I would recommend the stair lift and the sliding rail as Companion were the only company with that product which suited our accommodation, but I would tell them to make sure they have ordered the correct parts before they come to install. The weeks that passed whilst waiting for them to get it right was tough, with me having to carry my mother up the stairs due to the handrail already being removed..

  • 4 / 5
Mrs. T | December 2018

Happy with the products just a couple things which made me mark them down, theirs a dink in the arm of the chair and the stair lift runs nice and smooth until it goes over the joints then its quite clunky, will contact companion if it gets any worse. Overall i would recommend them.

  • 4 / 5
Mr. B | December 2018

The day we asked it to be fitted he came at midday and had it all running, explained all the bits and pieces. It does what I ask and it really does take the strain of my legs.

  • 5 / 5
Mr. C | December 2018

The installation was a bit it quicker than expected. I would give 6 out of 5 for the quality of the job. I am very pleased. I have had several people come round to inspect the stair lift and I think they are going to be purchasing also. Companions communication was very tight and good and this included the follow up after sales.

  • 5 / 5
Mr. B | November 2018

They wanted to do install it sooner than the old stair lift could be taken out! So, too efficient! I felt they could have got the stair lift closer to the wall..and seat is too small with a slope. All of this issues are made worse for the fact that I am very tall and have problems with my knees. I don`t have a problem with the company, they just haven`t been able to cater for someone my size and with my medical challenges. I would still recommend them despite this as they have tried to help my situation.

  • 4 / 5
Mr. S | November 2018

It was quite satisfactory.

  • 5 / 5
Mr. B | November 2018

Overall i would recommend them but not a fan of the feet on the stairlift it felt very rough to touch looked chipped - i`m am not satisfied with the finish of the product.Thought i would get 10% of warrenty as i took it out for 4 years but the boy i spoke to on the line came across as though he didnt know anything about it so i am currently speaking with them to chase them up regarding this.

  • 3 / 5
Mr. C | October 2018

No comment was made

  • 5 / 5
Mr. C | October 2018

They brought the chair but where I can`t use my right hand and the working mechanism is on the right side, they had to come back at a later date, to install the right chair. This was fine though, I didn`t mind. It frightens me a bit as its a bit noisy and I`m not used to it, but I would still give it a 5/5 for quality and I would recommend the company.

  • 5 / 5
Mrs. H | October 2018

I think the service from Companion was excellent .The gentleman was very nice, they phoned afterwards but with no pressure unlike other companies. The service I`ve had overall is very good.

  • 5 / 5
Mr. W | September 2018

They were very efficient and professional. Even when there was a `nick` found on the seat, they came straight out and replaced it. I just wasn`t very happy that they chose to call only 5 weeks after installation to try and push the extended warranty. Other than that, I was very happy and would recommend their service and products.

  • 5 / 5
Mr. H | September 2018

I think the company fell short on how they surveyed because they missed a lot of things that needed to be done. They ordered the wrong sided chair so when it did arrive it was no good to be fitted. They also failed to recognise that a joiner would be needed for the floorboards so when the electrician came he was unable to do his work. The quality of the product now installed is great but it took 6 weeks to install because of the initial problems. I would recommend the company for the product but I would score them low on their expertise in surveying and getting the right team together for the job.

  • 5 / 5
Mr. R | September 2018

The company were very quick and easy, they understood what was needed, very good at promoting just what was needed and not pushing things that weren`t, so we felt they were catering for our needs all along.

  • 5 / 5
Mrs. M | September 2018

We are very happy with everything, the company did an excellent job.

  • 5 / 5
Mrs. W | August 2018
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