Stairlift Comparison reviews from UK buyers

“Slight fault which is being efficiently”

“It takes a lot more space on the stairs than I thought it would , when parked at the bottom of the stairs we cannot open our hall cupboard with winter coats , boots , hats , gloves. etc, also the electric meter , we have to move the stairlift round every time we want to access the cupboard, also the front door knocks against it if opened too wide, we are going to have to pay a carpenter to change the hall cupboard door so it opens the other way , hoping that will make it a bit easier , but it’s”

“From first enquiry to fitting took just 5 days, superb service”

“Quickness of instillation”

“Bit slow on the corner but supposed it has to be”

“Totally bombarded with firms chasing business after completing your online form”

“Five star all the way”

“Very polite and clean worker. Place was spotless after installation. His patience with my mother really helped her understand the operation of her chair.”

“Fitting went very well. Pleasant, knowledgeable fitter. No problems at all”

“Problems with the initial fitting were resolved within the contract cancellation period, the user is entirely satisfied with the installation as it is now.”

“The installation was very efficiently carried out by pleasant gentleman who told me he lived in Yorkshire - a long way away Everybody I had contact with before the lift was put in was most helpful.”

“A difficult fitting but successful eventually. Acorn price matched over the alternative companies, reducing their original quote by a third!”

“No complaints thank you service very good”

“I called Acorn to make an appointment. They visited the next day to explain and advise how they could help, and measurements were taken. The stair lift was fitted three days later, but an adjustment had to be made due to my husband’s height. This was all concluded within one week, from the first ‘phone call to completion of installation. A very satisfactory purchase.”

“Incorrect fitting initially but corrected quickly”

“your company came to fit a heavy duty carriage which i did not know it was needed Your engineer came in good time and was verry courteous”

“I would not recommend this company. The salesman did not advise me of the option of a powered seat, foot rest or hinged glide. The manual system is cumbersome. I was also mislead as to the warranty, being advised it was £10. Per month after the first year when in fact that is the monitoring system. The cost of installing the additional features post installation is prohibitive. These features are standard withe other companies. After much communication the company installed the power swivel ch”

“Unit needed a second engineer visit to adjust running.”

“All went nicely to plan for my Dad's stairlift. Engineer was polite and punctual , and did a tidy job fitting then demonstrating lift.”

“Sales and fitting was excellent. After sales seems to be very pushy”

“From the Reps visit to the installation it was quick, professional and efficient.”

“Every aspect of their service and product was excellent”

“Fast friendly and quick service from start to finish.”

“Customer service not the best!”