Stairlift Comparison reviews from UK buyers

“The lady was very nice, friendly and informative, and everything went well with the installation. We were very pleased.”

“They wanted to put the stair lift in earlier but I couldn`t accept due to other commitments. The service was very prompt from time of estimating to the installation only a week later.”

“The first unit failed so they had to reinstall with another one after initially trying to fix with new parts. Because of our lost confidence in their product, they also doubled the warranty based on the previous problems we had. Based on the most recent unit installed I would still give 5 out of 5 for quality and can only praise them for how they have dealt with the situation. The service is very good and I would recommend Acorn.”

“Absolutely brilliant, from the time I made the enquiry to it being fitted in about 4 days. I cant give enough praise to them, they were fantastic, particularly the engineer who came out - he was brilliant in what he did.”

“I was a bit concerned about the speed of the stair lift- it goes very slow around the many bends but they say it has to be that way to remain level.”

“All very good except for a few issues with the stair lift mechanism stalling now and again but I will contact Acorn shortly about this. It doesn`t prevent us from using it.”

“The quality of the product is very good and the sales guy was great and we are happy with how quick they installed but the installers professionalism was abysmal, he kept talking to my mother about giving payment, when it had already been agreed we would pay to Acorn after the job. I have placed a complaint about this, so because of him in this area, I would not recommend Acorn.”

“Yes they were very good, they arrived earlier than expected and finished after only 3 hours. I am pleased with the quality and would recommend them.”

“It was great from start to finish and they fitted it quicker than I expected. It was just a disappointment that I`ve got so many calls since, particularly from the company trying to sell me insurance for a year ahead, when I feel this should be explained at the time of selling only. Other than that, everything was really good.”

“Nothing more to say. I was very happy.”

“I was happy with the service apart from I feel the engineer was given too much work to do that day which caused him to be delayed to me by 2.5 hours. He had been given 2 extra jobs at the last minute and didn`t finish his long day until 21:45pm. He was a superb technician though and cannot fault his work.”

“I was a bit rushed at the time so I had to make a decision. We could have done with a little more explanation on certain things. I already told them over the phone that I`m not happy with the constant red flashing light for the battery, but they say everyone says that. I have a hand wheel if it breaks down and I`m not sure how to use that either. However, its all ok for now.”

“The service was first class, they are coming out to do a check- up on it to make sure all is ok, so we are over-all very happy with the service to date.”

“It all went according to plan.”

“Much cheaper than I imagined, very good and very slick.”

“They were fantastic, totally professional, sales guy wasn`t pushy, understood our needs, understood he may not get a decision on the night. The fitter couldn`t have been more pleasant and was sensitive to my 92 year old mothers needs. I wouldn`t hesitate to employ both of the acorn representatives and I would certainly recommend the company based on our experience.”

“We have had a few teething problems with the stair lift since installation, but the company have been very good and our coming out to sort these out. We had no problems with the sales or installation, I would definitely and have recommended the company.”

“The price ended up being cheaper than the quote given at survey. I was very happy with the service, the engineer left everything very tidy and I`m very grateful that you recommended Acorn to me, my children wish I had gone for this months ago.”

“The surveyor came and he was charming but when they came to fit the stair lift there was no way they were going to get the track in our type of house, it needed to have been ordered in 2 parts. This then caused a delay as the product had to be reordered. I do not know who`s fault this was, whether it was the surveyor or the factory where it was distributed from, but certainly the logistics side of the company failed somehow. Once re-ordered the engineer who installed was marvellous and I cannot fault him, left everything tidy and the product itself is great and has benefited my husband no end. I would recommend the company but I would warn others to ask as many questions as possible at point of survey as they also did not mention the servicing costs to upkeep the stair lift in the future.”

“It did exactly what it said on the tin and the after sales has been very efficient and helpful.”

“On my own personal experience I wouldn`t recommend an Acorn Stair lift due to how slow it is getting up and down the staircase. After speaking with Acorn I believe this is because I have a rather steep staircase which has bends. Other people may not have this problem. The quality of the installation and the service provided was excellent however.”

“Very happy and everything ran smoothly.”

“I haven`t been very happy with how noisy the stairlift is, the flashing lights on it are unnecessary and it is so slow when it goes round a bend with such a grinding sound. I haven`t raised a complaint because I know there is nothing they can do about it.”

“We were quoted for a reconditioned one but it turned out they only had brand new for those measurements, so that is what came and the price stayed the same for us, so we were very happy. It was exactly what we wanted and the product is working well for me.”