Stairlift Comparison reviews from UK buyers

“We have had a few problems with the product- measurements weren`t right for the fitted furniture we have around it. The company have been excellent in how they have dealt with this error though and compensation is due to us for the the changes we have had to make. The product itself is first class and we would definitely recommend the company.”

“I have mentioned to them how pleased I am with it. There was just a little problem with the delivery, in that they said between 9-5 which I feel most people would prefer a morning or afternoon time frame. This they said they are working on to improve for customers.”

“I was expecting the guys to be there for a few hours setting up the bed, but they sorted it out very quickly. I am very happy with the product except for a dip into the middle of the mattress which I am going to call them about.”

“They were very good and I am enjoying the product very much.”

“When the guys unpacked it, the chair had previously been dropped somehow, so one of the wheels has been damaged, they replaced it temporarily with an odd one as it was the Easter holiday, this is now over and the wheel still needs to be replaced, so I will have to chase this. Other than that, I am very happy with the whole process and would recommend them.”

“All great, no problems so far.”

“What impressed me most, was when things did go wrong (out of their control) - they took full responsibility and were very positive in dealing with the problem and even upgraded our bed as compensation. I cannot fault the service they provided to us.”

“All was ok apart from when they delivered the mattress it had a big stain and it was not as firm as what they had said it would be. I was unable to try the mattress as they said my room was too small for them to bring it in the house downstairs so I had to take their word for it that it would be firm enough for my medical needs. The company been very helpful and I am now waiting for a new mattress without a stain on it, but they say there is nothing they can about changing the firmness without me paying extra. I would recommend the company but I would advise people to do their research properly before purchasing such an expensive item.”

“There was a problem with the mattress- it had metal clips which had fallen off. The operation and the quoting were all very acceptable and the staff were all very polite.”

“Over-all happy with the company, although the bed didn`t have casters on the bottom when the chap told me they would- only skittle legs. I also had to wait a month for delivery but I don`t think this is the companies fault. No other problems with the bed so I would recommend the company to others.”

“YES but would have liked more options for a lighter matress with the bed”

“I was promised a 4 week delivery but it took 8 weeks to finally receive the chair and that was with me continuously chasing them. The after sale service is appalling i am still waiting for an apology and feel i am owed compensation.”

“NO, 24/7 helpline is not open on a Sunday so if you have a problem on Sunday your stuck”