Stairlift Buyer Survey

What finally made you decide it was time to get a stairlift?

Choose one.

⚠A fall or near-fall✓ ↑Struggling more with the stairs over time✓ ⏰Planning ahead before it became urgent✓ ♥Advice from family✓ +Advice from a doctor or occupational therapist✓ …Other✓

Please choose one option.

How many companies did you get a quote from?

Choose one.

Just one✓ Two✓ Three✓ Four or more✓

Please choose one option.

What made you choose the company you bought from?

Tick up to three.

Price✓ Reputation and reviews✓ Speed of installation✓ I trusted the salesperson✓ Warranty and aftercare✓ A local or family business✓ Personal recommendation✓ Finance / payment options✓ Other✓

Please tick at least one option.

The price and the process

Two quick questions.

How did the price compare to what you expected?

Much higher than expected✓ A little higher✓ About what I expected✓ Lower than expected✓

What frustrated you most during the process?

Pushy salespeople✓ Unclear or hidden pricing✓ Slow to respond✓ Hard to compare options✓ Too much jargon✓ Nothing - it was smooth✓ Other✓

Please answer both questions.

Looking back, do you wish you'd got your stairlift sooner?

Choose one.

✓Yes, definitely✓ ≈A little✓ ⏰No, the timing was right✓

Please choose one option.

What difference has the stairlift made to daily life?

Tick up to two.

I've regained my independence✓ I feel safer and more confident✓ It's let me stay in my own home✓ It's made some difference✓ It's made little difference✓ Other✓

Please tick at least one option.

Last one

Your recommendation and any advice for future buyers.

Would you recommend a stairlift to someone in a similar position?

Very likely✓ Likely✓ Unsure✓ Unlikely✓

One piece of advice for someone thinking about a stairlift? (optional - we may quote answers anonymously)

Please answer the recommendation question.

Share your stairlift buying experience

What finally made you decide it was time to get a stairlift?

How many companies did you get a quote from?

What made you choose the company you bought from?

The price and the process

Looking back, do you wish you'd got your stairlift sooner?

What difference has the stairlift made to daily life?

Last one

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