Welecome to Stair Lift Review

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Company:

Ableworld

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  • Yes
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  • Yes
  • Date:
  • 20/06/2018
  • Username:
  • Lucky
    Comments:

    Got a big reduction of quoted price after informing them of lower quote from other Co. Lift installed was not as shown by surveyor but is good in all respects.

Company:

Companion

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  • Yes
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  • Yes
  • Date:
  • 19/06/2018
  • Username:
  • Jill
    Comments:

Company:

Acorn

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  • Would You Recommend:
  • Yes
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  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • audrey & phil
    Comments:

    Installed by Liftec, Nottingham

Company:

Companion

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  • Yes
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  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • Tom123
    Comments:

Company:

Acorn

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  • Yes
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  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • Silver Surfer
    Comments:

    The only downside is the noise. It `growls` a bit so can be heard in the lounge. Not too bad but noticeable.

Company:

Acorn

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  • Yes
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  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • J Brown
    Comments:

    Salesman was excellent, did not pressurise us in any way. He explained everything from start to finish. Would highly recommend. The installer was excellent as well, knew what he was doing all the way through and explained very clearly how to work it.

Company:

Acorn

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  • Yes
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  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • Clyde
    Comments:

    Annual service charges seem to be very very high. Installation was initially not up to scratch and had to redone.

Company:

Acorn

Overall Rating:

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  • Yes
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  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • happy days
    Comments:

    once contacted the quality of there response was quick and informative. When I opted to purchase it was fitted within a few days without any mess. have now had the stair-lift for nearly a year with no problems and has made life around the house so much easier.

Company:

Companion

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  • Yes
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  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • Seedy
    Comments:

    Delivered on time and competitive price. Engineer clean, tidy and polite. Good company to deal with.

Company:

Acorn

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  • Yes
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  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • Curly
    Comments:

    Bought through a local company rather than direct as was more cost effective. A neat design with a turn and bend in the track. Not the fastest way to get up a tall flight of stairs but certainly safe.

Company:

Ableworld

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  • No
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  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • Charlie
    Comments:

    Took 7 weeks to be fitted after initial order. No complaints about stair lift but would not recommend because of the delay in fitting.

Company:

Ableworld

Overall Rating:

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  • Yes
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  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • Archie
    Comments:

    Contacts with the company were always cordial. Lead time was reasonable - 2/3 weeks, and installation in half a day with no mess. Have had the stair lift four months, no problems what so ever. Has a couple of bumps in the track, but nothing to worry about.

Company:

Acorn

Overall Rating:

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  • Yes
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  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • Black Five
    Comments:

    Although initially had problem with lift working they very promptly took first unit out & refitted a complete second unit immediately which worked perfectly, this has been a godsend for my wife & turned our house into the bungalow we thought we would have to buy in able to save her using the stairs, top marks Acorn.

Company:

Ableworld

Overall Rating:

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  • Yes
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  • Would You Buy Again:
  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • Garageman
    Comments:

Company:

Acorn

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  • Yes
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  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • Caroline
    Comments:

    Superb product, great service. Highly recommend

Company:

Companion

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  • Yes
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  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • Rebecca Ayat
    Comments:

    They provide professional friendly service with quality equipment at an affordable price

Company:

Acorn

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  • Yes
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  • Yes
  • Date:
  • 18/06/2018
  • Username:
  • Ancient Meanderer
    Comments:

    Audible signal is of an unfortunate frequency which is upsetting to domestic animals. It also is exceptionlly loud. The transversing mechanism is rather lumpy on the bend ans is surprisingly noisy at that point. otherwise the lift performs well

Company:

Acorn

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  • Yes
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  • Yes
  • Date:
  • 15/06/2018
  • Username:
  • CHIMP
    Comments:

    V good

Company:

Acorn

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  • No
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  • Yes
  • Date:
  • 07/06/2018
  • Username:
  • Beenhad
    Comments:

    Felt swindled in a vulnerable situation. Sold a second hand curved lift £4,250 by pushy sales person from Acorn, battery’s lasted less than a year cost £180 to replace without taking out costly insurance 500 pounds a year. They do not contact you for yearly service! You have to contact them. Fault on the stair lift we had, putting user at risk. This was addressed quickly in America as a recall but not in the uk. So had the lift removed at our expense as all trust lost. I definitely would not recommend.

Company:

Acorn

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  • No
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  • Yes
  • Date:
  • 30/04/2018
  • Username:
  • John Goodfellow
    Comments:

    Never buy an Acorn stairlift! More specifically, never buy a Bison stairlift. In my opinion they are grossly substandard and will let you down. My mother bought one a few years ago. She never actually used it. Instead, she walked up and down the stairs. She had it installed `just in case` she needed it. She never did. Since she died (of sheer old age at 101) I have run it regularly up and down the stairs as recommended, using the hand control but not sitting on the seat and going up and down the stairs. Doing that keeps the battery charged, so the engineer said. Rubbish! Just recently, I did try sitting on the seat to ride up and down the stairs. Big mistake! a few feet from the top the stairlift hissed and came to a halt. The battery seemed to have given out! What a good job I`m not old or disabled! I`d have been stuck there forever. Since then I have tried sitting on the stairlift and running it up and down the stairs. Result? The Bision stairlift as supplied by Acorn just doesn`t work as it should. The battery (which is suppose to continuously charge when in the docked position) is hopelessly inadequate. So, in my opinion, do not buy this grossly substandard stairlift. It`s a disappointing waste of money. One thing I would say positively. The staff at this Yorkshire company are very friendly and helpful. I guess they just sell this stairlift but don`t actually manufacture it. If so, then they can`t be blamed for this duff product.

Company:

Acorn

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  • Yes
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  • Yes
  • Date:
  • 05/03/2018
  • Username:
  • Mary D.
    Comments:

    Unfortunately due to unforeseen circumstances we had to cancel the installation of stairlift at the last minute, as my father ‘s condition deteriorated . We contacted Acorn and the staff were very helpful and courteous, and cancellation accepted with no problems.

Company:

Acorn

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  • No
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  • Yes
  • Date:
  • 07/02/2018
  • Username:
  • Dissatisfied
    Comments:

    A Brookes/acorn stair lift bought for my mother. A small plastic clip at the top docking station broke within 28 days of commencing use of the lift. It was replaced and within 5 days I have noticed that it is again cracked. A fundamental fault as I notice the demonstration model in the retailers also has a cracked component. Definitely one to avoid.

Company:

Acorn

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  • No
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  • Yes
  • Date:
  • 06/02/2018
  • Username:
  • Legless
    Comments:

    My chair was fitted within two working days. The people I dealt with on the two working days were polite and helpful, however it didn`t last long. In the first ten months it broke down eight times. I didn`t even get the opportunity of the two weeks cooling off period. If I had spent this amount of money on a used car it would have been returned to the dealer. I realize now this company broke all the rules. I asked for my money back and was told in no uncertain terms that was not going to happen. I sought legal advice and the out come of that was a second year`s warranty. I now use another independent company to look after and service the chair. It costs me money but not as much as a years insurance.

Company:

Acorn

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  • No
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  • Yes
  • Date:
  • 01/02/2018
  • Username:
  • GJF
    Comments:

    Acorn stair lift installed at my mothers about 4 years ago. Multiple callouts EVERY year, and I mean about 5/6 times a year, since Engineers don`t appear to know how to fix it. MAJOR problem with Acorn is that they don`t leave a copy of the engineer`s report with the customer so you have NO SERVICE HISTORY and you would be reliant on Acorn to supply that history. I think these Acorn stair lifts are NOT FIT FOR PURPOSE. She is forced into £400+ service contracts every year because the unit keeps going wrong. The threat is, if you don`t take it out the callout charge is £135 plus parts and labour. ABSOLUTELY DISGUSTED WITH THIS COMPANY. I would advise that you steer clear of Acorn.

Company:

Acorn

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  • No
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  • Yes
  • Date:
  • 17/01/2018
  • Username:
  • Disappointed customer !
    Comments:

    No problem with stairlift the problem was that the day after it was fitted my dad went into hospital with heart attack and sadly did not come out, Acorns policy was 14 days money back he was with us more than 14 days so the chairlift was never used they offered us 10% of the purchase price which worked out at £150 !!!!! no compassion at all they said that if we sold it they would fit it for the them for £500 !! talk about money making firm just terrible !! rather throw it out than give it back to them would not recommend using this firm

Company:

Ableworld

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  • No
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  • Yes
  • Date:
  • 03/01/2018
  • Username:
  • simplyold
    Comments:

    This a good company for service and has good staff. However I have difficulty in recommending or buying the product again mainly due to its finance department and paperwork. Such as they ask you to email them when you made the payment but never has decency to acknowledge it. Their response - "We allow 30 days for payment if we do not get payment, we send a reminder" They do not consider stress it will cause to old people who have made the payment by cheque or bank transfer ( the cheapest way to payment for the company) . After all cheques could get lost in post or old people may make a mistake in entering details on bank transfer. However they do ask you to tell them by email that you have made the payment but do not bother to acknowledge. I feel IF Stannah considers itself a caring company and respect their hardworking installation and maintenance staff, it should sort out its communications stream and (I consider) arrogance of its finance department. After all asking someone to email them and them not acknowledging it (in my mind) is arrogance.

Company:

Acorn

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  • No
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  • Yes
  • Date:
  • 28/12/2017
  • Username:
  • Brenda
    Comments:

    Stirlift installation was redone as put in in 2 parts that did not give a smooth ride was put right a few weeks later I paid for the 5 year cover for regular service, each year I have had to chase them up and received excuses after excuses. I asked for my money back for the servicing as they do not have enough staff and I could purchase a company that could do this. 3 months overdue is not exceptable

Company:

Ableworld

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  • No
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  • Yes
  • Date:
  • 20/12/2017
  • Username:
  • Stp
    Comments:

    Unbelievable that any supplier of goods to assist the double-click be so bad and dishonest. Listen to the warnings

Company:

Acorn

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  • No
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  • Yes
  • Date:
  • 13/12/2017
  • Username:
  • sonotimpressed
    Comments:

    My elderly parents bought an Acorn Stair lift a year ago. Since then they have had to have at least 10 engineer visits because the stair lift has broken down. My dad is 90 and my mum is 85 and need a reliable stair lift-for the money they paid it has not been worth the money they paid. The month is now December 2017 and this month alone, the stair lift has broken down THREE TIMES in a matter of weeks. I am their daughter and I am fighting Acorn to rectify this situation or I will take them to Court, get my parents` money back and have a more reliable stair lift installed. So NOT impressed.

Company:

Stannah

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  • No
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  • Yes
  • Date:
  • 29/11/2017
  • Username:
  • tyke
    Comments:

    Stannah customer service is avaricious and uncaring. Called asking for a visit to repair mother`s Stannah stairlift. No one turned up. Rang again and they said they had had no record of the request. Because it was by then late and the visit would now be out of hours, the call out charge had risen to £262-68p before any work was accounted for. When I pointed out my call was made in good time for them to visit in the day and it was THEIR mistake that no one turned up, they refused to reduce the rate to day-time. As a result, my mother spent a night in a chair until we got a local firm to turn out within a couple of hours and fix it for a total bill half the Stannah call-out rate, after which we`d have had to pay for parts and labour. I rate them 3 stars for the quality simply because it has been a decent lift but it`s minimum one star for everything else. Stannah should not be dealing with vulnerable people. They are caring, but only about their profits.

Company:

Acorn

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  • No
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  • Would You Buy Again:
  • Yes
  • Date:
  • 17/10/2017
  • Username:
  • Evelyn
    Comments:

    Stairlift was installed in February and was used 170 times. It is in perfect working condition. We called Oak Tree to have it removed and were quoted £250. We discussed and while we thought this steep for nearly new kit, we called back and they said they could not take it out. Looking at Gumtree, this must happen everywhere and paints the industry in a very bad light.

Company:

Ableworld

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  • No
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  • Would You Buy Again:
  • Yes
  • Date:
  • 25/09/2017
  • Username:
  • Geowirral
    Comments:

    The worst company I have ever dealt with out a doubt I would advise extreme caution with this company beware. BEWARE BEWARE

Company:

Ableworld

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  • No
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  • Yes
  • Date:
  • 25/09/2017
  • Username:
  • George Wirral
    Comments:

    This company is worst I have ever dealt with buy at your own peril beware

Company:

Ableworld

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  • Yes
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  • Yes
  • Date:
  • 18/09/2017
  • Username:
  • Val Scholes
    Comments:

    This was bought for my parents they did a first class job under adverse conditions - steep,narrow staircase with a 90 degree bend .

Company:

Ableworld

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  • Yes
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  • Yes
  • Date:
  • 12/09/2017
  • Username:
  • John
    Comments:

    I have dealt with many companies in my lifetime, having been a professional photographer for most of it, without doubt this is the most pleasure I have had from start to finish having Stannah in my home to provide means to allow my wife easy access to the upper floor of our home. Right from the word go the staff at Stannah were pleasant, helpful and extremely efficient in dealing with my requests . Well done Stannah.

Company:

Companion

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  • No
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  • Yes
  • Date:
  • 17/11/2016
  • Username:
  • Mr Grumpy
    Comments:

    I would not buy from Companion anything again, the reason being the guy who did the negotiation with me, when I tried to phone him back to ask a question, I could not get hold of him ,it was as if it is now someone else"s problem/concern. Apart from that, the call centre girls were first class, told me what I wanted the know and not what I wanted to hear. The installation engineer was first class also.

Company:

Acorn

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  • Yes
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  • Yes
  • Date:
  • 09/11/2016
  • Username:
  • Jeanie
    Comments:

    It`s too soon to really comment, only installed 24 hours ago

Company:

Halton Stair Lifts

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  • Yes
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  • Yes
  • Date:
  • 09/11/2016
  • Username:
  • Halton Stair Lifts
    Comments:

Company:

Stairlift mobility ltd

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  • Yes
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  • Yes
  • Date:
  • 09/11/2016
  • Username:
  • Harry
    Comments:

    After the initial getting to use it and a couple of minor issues with it we are very happy with stairlift as made life so much easier thankyou

Company:

Acorn

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  • Yes
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  • Would You Buy Again:
  • Yes
  • Date:
  • 08/11/2016
  • Username:
  • Fred
    Comments:

Company:

Companion

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  • Would You Recommend:
  • Yes
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  • Would You Buy Again:
  • Yes
  • Date:
  • 08/11/2016
  • Username:
  • scorpio
    Comments:

Company:

Acorn

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  • Would You Recommend:
  • Yes
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  • Would You Buy Again:
  • Yes
  • Date:
  • 08/11/2016
  • Username:
  • Motherinlaw
    Comments:

Company:

Acorn

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  • Would You Recommend:
  • No
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  • Yes
  • Date:
  • 08/11/2016
  • Username:
  • Unhappy customer
    Comments:

    Has broken down 3 times since it was fitted one month ago.

Company:

Acorn

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  • Yes
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  • Yes
  • Date:
  • 08/11/2016
  • Username:
  • R.A.F,
    Comments:

Company:

Acorn

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  • Yes
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 11/10/2016
  • Username:
  • Jayne368
    Comments:

Company:

Norfolk Stairlifts

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 03/10/2016
  • Username:
  • PG
    Comments:

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 02/10/2016
  • Username:
  • Johnty
    Comments:

    Nice people to deal with and no strings .

Company:

Bespoke

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 01/10/2016
  • Username:
  • Gees do
    Comments:

    Hopeless

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 30/09/2016
  • Username:
  • conway
    Comments:

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 29/09/2016
  • Username:
  • bytheway
    Comments:

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 29/09/2016
  • Username:
  • geo.sl
    Comments:

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • pete
    Comments:

    sales rep had sample of track so it was easy to see how it was going fit took the guess work out of it fitted by engineer who knew what he was doing and took time to explain things to me after instalation

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • Ninjagran
    Comments:

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • Annie
    Comments:

    Very good customer service !!

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • essex man
    Comments:

    The question was "have you made a recent purchase" so as I have only just bought a stairlift, it is too soon to make an accurate score on most things. As it stands I am quite happy with it, but who knows if I will be in 6 months or a year. Depends on how it performs. Said No to" recommend "and" buy again" because it is far too soon. In my opinion it would be much more use if you dropped the "bought recently" and asked for users experience. One snag has already arisen in that Acorn are pestering me by telephone to take out an extended warranty at a very high price when I`ve only had it a couple of weeks. Doesn`t say much for the reliability of their product does it?

Company:

Age.uk

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • Bryan
    Comments:

    The stairlift is excellent but the customer service from the installation company needs attention.

Company:

Companion

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • Susi42
    Comments:

Company:

Ableworld

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • Cavendish
    Comments:

    We have had it installed for three weeks but it still has several defects to be attended to. Disappointing

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • Tabs
    Comments:

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • chavalier
    Comments:

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • dogsbody
    Comments:

    The stairlift that was installed was rubbish and the workmanship was the same we are thankful we had a fortnight to reject it

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • GBRochester
    Comments:

Company:

Ableworld

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • Middleton
    Comments:

    Dealing with this firm was a nightmare! The surveyor - Excellent - and very helpful. Sales team - Excellent - Delivery / customer service -terrible - and that`s being polite! Numerous promises made re installation - had to keep chasing them as they NEVER called me back -yet always promised that they would! I would be concerned as to how stressed out a more senior in age person may be when dealing with this company - I was sorting this for my mother and it was bad enough for me! The actual lift is a Companion product - very happy with that !

Company:

Oak Tree Mobility

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • Cepe
    Comments:

    Cheaper than Stannah Influenced my purchase And more updated controls

Company:

Handicare

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • Longton
    Comments:

    Pulled out all the stops to fit ihelp me

Company:

Companion

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • aurora
    Comments:

    a great product with sliding track so no need for hinges if by a door. great product, made to order.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • EFC1
    Comments:

    Orded on Tue night fitted Thur and got a new one for the price of a refurbished one after haggling a bit.

Company:

Ableworld

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • Welsh Grandma
    Comments:

    This company were able to fit the stair lift almost immediately to ensure it was in place before my husband had his operation. They were most accommodating and helpful.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • triumph900
    Comments:

    The Acorn Superglide 130 is an excellent product, that works really well. Our stairs are a bit narrow but the engineer installed it very well taking this into account. The lower charging point is a bit annoying as it is on stair 3 so this makes it a little difficult to get past the it when going up stairs. This is a minor criticism of an excellent product, which I would highly recommend.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 28/09/2016
  • Username:
  • Didi
    Comments:

Company:

Assured stairlifts

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 12/09/2016
  • Username:
  • NED
    Comments:

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 28/07/2016
  • Username:
  • trendybutmature
    Comments:

    In the 5 months I have had the lift... it has been intermittently working, for 3 of the 5... Videos and adverts say, immediate service... I waited 3 weeks for a visit.until someone was in the area, as `It wasn`t completely broken, just jolting to a stop several times on the way up`. I then waited another 2 weeks for the ordered part,; given a 4 hour delivery slot, which wasn`t met.. it was delivered at the end of the day, then 4 weeks later, the stopping and starting began again... A manager was requested to ring me... did not happen! I finally rang and an `interested and sympathetic` advisor organized a repair for the following day... this time I was lucky enough to get a lunchtime visit from a very dedicated and caring engineer, who sympathised with my predicament and spent 2 and a half hours taking the lift totally apart... and it is (touch wood) working as it should have done from the word go... It was only when I quietly said that if it wasn`t repaired I would like it removing and a refund, that I finally got really spot on service... Very disilusioned with Acorn... who do lovely looking slim and modern lifts, but their Customer Services certainly does not meet up with their claims of even coming out on Christmas Day. In two instances, I was told that the service call was not even relayed to the engineer until a couple of hours before arriving.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 26/07/2016
  • Username:
  • mike
    Comments:

    Ordered friday pm fitted by 9am the following monday.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 25/07/2016
  • Username:
  • Dog lover
    Comments:

Company:

Assured stairlifts

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 25/07/2016
  • Username:
  • Jaegger
    Comments:

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 23/07/2016
  • Username:
  • J&T
    Comments:

    Acorn offered the slimmest stairlift I was surprise at the cost of 4 years` insurance tho`

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 23/07/2016
  • Username:
  • wellside39
    Comments:

    First class quality made in Scotland. Well installed - no problems. Well satisfied

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 23/07/2016
  • Username:
  • Emma totnes
    Comments:

Company:

Age UK

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 22/07/2016
  • Username:
  • ehm
    Comments:

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 22/07/2016
  • Username:
  • Bunny
    Comments:

    This is likely to be of short term use and therefore very expensive as are most of the mobility aids.T

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 22/07/2016
  • Username:
  • PEP
    Comments:

Company:

Dolphin stair Lifts

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 01/07/2016
  • Username:
  • Bill
    Comments:

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 25/06/2016
  • Username:
  • Indepuss
    Comments:

    After care good> My seat and footplate were too far apart and when the engineer came he said they were not adjustable and were at maximum. However, he worked on the chairlift for an hour and managed to adjust all the settings, put a grab rail on the lower upright of the banister and showed me the best way of mounting the chair to give me as much room as possible. This now works a treat, Unfortunately that same day I was hospitalised for a week and only came home two days ago. On using the stairlift on return it appears to be "labouring" terribly, right at the top of the stairs, quite unnerving. However an engineer is coming out today to check it which is excellent service. I would warn that the buzzing noises on start etc are VERY loud, as is the motor, and I`m particularly aware of this at night as I live in a semi. Otherwise I`m quite happy so far.

Company:

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 23/06/2016
  • Username:
  • Mr Brown
    Comments:

    The whole shopping experience was poor let down by poorly arranged electrical contractor appointments.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 16/06/2016
  • Username:
  • jbb
    Comments:

    I was surprised at the speed things where done.From making enquiries to fitting5days & that included a weekend.Staff very good as regards advice and fitting .This stairlift has made life a lot easier thanks.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 15/06/2016
  • Username:
  • Bilwal
    Comments:

    My husband is very pleased with the stair lift we bought. He is now able to get up and down stairs easier.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 15/06/2016
  • Username:
  • GBuyer
    Comments:

    Excellent service. Very pleasant agent visited our home. Stairlift installed in less than a week from my initial enquiry. Fitter very efficient and personable. Stairlift easy to use, quiet and neat. (Ours is on a straight run of stairs. )

Company:

Dolphin stair Lifts

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 15/06/2016
  • Username:
  • Freda
    Comments:

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 15/06/2016
  • Username:
  • redvers
    Comments:

    Excellent service fitted three days from measuring up.Very polite and informative Gent. Fitting engineer was quick and clean working.

Company:

Brooks

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 15/06/2016
  • Username:
  • Annie
    Comments:

    Not from this company, as I requestedBrookes, was told they were exactly the same as Brooke`s but was nevertheless delivered a lift bearing the Acorn trademark. I want complete honesty when buying at home. I have since learned that Brooke`s can only be sold at mobility shops. Acorn need to edit their advertising if this is the case! Also salesman steered me away from reconditioned model, which is what I wanted. N

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 15/06/2016
  • Username:
  • Mother in Law
    Comments:

    Friendly and professional service, very helpful and speedy installation of lift once ordered.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 20/05/2016
  • Username:
  • erhanson @Xtra..co.NZ
    Comments:

Company:

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 16/05/2016
  • Username:
  • KSW London
    Comments:

Company:

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 16/05/2016
  • Username:
  • Cassie
    Comments:

    This stair lift was booked in for a July fitting, my old stair lift packed up suddenly and within a week the chair was fitted for me. The electrician came and fitted the electrics on the Monday and left everywhere clean and tidy. The engineer came on the Friday on time and fitted the new stair lift. Saturday an engineer came out and adjusted the footplate as it had set to low and again came dead on the time given.

Company:

Companion

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 16/05/2016
  • Username:
  • Dave
    Comments:

    Excellant product , Excellant service.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 16/05/2016
  • Username:
  • chris
    Comments:

    Would like to be able to silence the bleep when not charging. It`s noisy to use at night; the bleep should sound if the chair is not parked in the charging position for more that 5 minutes, rather than all the time. Sales rep said the unit can be charged from a power socket on the landing; the fitter said the cable cannot close a door threshold; I would have expected the sales rep to have known this.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 15/05/2016
  • Username:
  • Bren
    Comments:

    Very helpful on the phone to arrange an appointment, very nice rep,did not hassle me to buy the stair lift,took plenty off time too explain everything too me.Booking was made on the Tuesday and had it put in on the Thursday,same week.All was explained too me how too use the stair lift.Overall very happy with the service I was given from Acorn,would recommend to anyone.

Company:

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 15/05/2016
  • Username:
  • Mary Hall
    Comments:

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • Yorkie Lady
    Comments:

    Very satisfied it was second hand from the company looks first class

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • Bonnie
    Comments:

    Fantastic service from beginning to end

Company:

Companion

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • shanabanana
    Comments:

    The product did not match up to the glossy brochure image portrayed

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • alexandria
    Comments:

    I say Yes but hope not to need one in my lifetime. I would certainly recommend Acorn to anybody seeking an exceptional stairlift.

Company:

Companion

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • fredd1e
    Comments:

    I found the installation service was excellent , but the sales service was poor. the information regarding the loan was wrong as was the installation time was inaccurate. the loan deal had to be sorted three times, including twice whilst we were signing up. The only reason we continued with the sale was my wife needed the stairlift urgently.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • jankitch55
    Comments:

    Everything was perfect. The salesman offered me a care package which I refused as he had said they rarely have any problems with them so I took him at his word. Unfortunately he failed to mention that the battery power pack does eventually need to be repaired, so when it failed it cost me a further £300 almost to have a new battery fitted. Had this been excplained to me t the point of sale I probably would have gone for the paid guarantee as this will be a recurring cost as the battery packs have a limited life span of around 3 years. UIt woul`ve been considerably cheaper to have the care package. Hind sight is a wonderful thing, although I do think that Acorn should accept part of the responsibility for this as the salesman never once mentioned this when he sold us it

Company:

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • Haw59thorn
    Comments:

    Device had ALL of things I needed [wanted]. I chose the Freelift "Van Gough" model with all of the features which I wanted, and I was astonished when I was quoted the price - £4,000.00. All of the other Stairlift people, Stannah, Acorn , etc were offered at a cost over £5,000.00. I was therefore being offered the Stairlift I wanted at a Cost at least 20% less than their competitors. I have used the lift now for 21 Months, virtually trouble free. To me, I must say that my Handicare Stairlift has been excellent Value for Money

Company:

Companion

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • Stancee
    Comments:

Company:

Kudos Stair Lifts

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • PeterinMolesey
    Comments:

    Kudos were very professional and helpful. They did a thorough survey and recommended a Flow Stairlift for our stairs with double bend. They kept their promises and we had it installed a couple days early. It is a boon for both of us.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • thompson
    Comments:

    The actual workman who fixed the stair life, was very competent and forthcoming with information and advice. (I think his name is Paul) But the representative who first visited our house, was not well informed. He was just a gas bag spouting some facts and figures, and told us quite a few untruths. (don`t remember his name)

Company:

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • aqmsreme
    Comments:

    I have only used the new installation for 2 days since installation, time will tell whether it will continue well. The engineering looks good and I was very impressed by the high tech equipment used to survey and plan the installation.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • Jean
    Comments:

    Very friendly and efficient response to my query. Quick response for estimate and delivery. Knowledgeable staff.

Company:

Companion

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • Snaewic
    Comments:

    Chairs and operation very good, operation of remote selectors questionable.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • bob
    Comments:

    Could not be better

Company:

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • Preceptor
    Comments:

    Excellent product I would thoroughly recommend

Company:

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • Mzee
    Comments:

    I had a stairlift fitted approximately 3 years ago. The sales person in my opinion did not check adequately,any mobility issues,not has there been any follow up since installation. Just correspondence,for rather expensive yearly maintenance. Also,the service people do not fully check the condition of the stairlift,they seem to just ensure it runs smoothly. I have to upgrade the stairlift,and I have asked the company from whom I purchased to give me a new review and quotation. Before,I decide I will also check with other suppliers. Except Acorn.

Company:

Starlings North

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • CJJ
    Comments:

    Great service. Great value for money. Would definitely recommend.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • tiger
    Comments:

    after sales service very expensive.appear to be trying to force you into signing service agreements.for a long period.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • merlot
    Comments:

    A very good and capable stairlift which we could not do without, but the cost of the service offered was extreme as they required 5 years in advance. Needless to say we declined and have a local chap that looks after all stairlifts and is much cheaper.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 14/05/2016
  • Username:
  • arabelUK
    Comments:

Company:

Age UK

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Puddled
    Comments:

    I bought a perch stairlift after hip replacements with the prospect of having it converted to a seated version when necessary.

Company:

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • marcon
    Comments:

    Bought it secondhand, in the colour I wanted, was immaculate

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Bodil
    Comments:

    Totally effortless experience

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Chris
    Comments:

    A great buy. It has improved my quality of life greatly.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • U13A
    Comments:

    At this moment in time not using the stair lift to its full potential as prefer to stretch myself to my limits. But very very useful for lifting shopping, cases etc. as I live on a first floor apartment.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Disappointed
    Comments:

    Only guaranteed for one year. Service and maintenance contract is expensive.

Company:

Age UK

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • grandcanyon2
    Comments:

    I would buy again only because of the price.. I think the customer service could have been better. An error was made with the measurements so it took twice as long for delivery. Requested a replacement seat due to damage .. Requested to pay monthly for a year.. They deducted the whole amount.. One call out which was fairly quick.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • ancient engineer
    Comments:

    Price initially asked was far too high, after haggiing it reduced, but still not enough.After repeatedly refusing their offer I was offered one at about 60% of the initial asking price, with added features that I did not need! It has proved very awkward to use and unreliable . Wish I could have got a simple and reliable one like my mother bought more than 30 years ago.

Company:

Dolphin stair Lifts

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • emmbeedee
    Comments:

    Friendly, helpful installers. All worked as requested. Stairlift is a Stannah, straight stairs but with a hinged part at the bottom.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Wokky 1
    Comments:

    Apart from a hiccup on agreed fitting day (van broke down and had to be towed away) the work was carried out on the following day by a "replacement" engineer. Installation was neat and tidy and site left spotless. Very pleased so far with purchase.

Company:

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • JackB
    Comments:

    Excellent product but very expensive service charges.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • shirl
    Comments:

    Had to get a stair-lift installed quickly because of a sudden deterioration in my husband`s M.S. It was measured up for, quoted for and fitted within 7 days. After hours service is good too.

Company:

Companion

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • John and Ann
    Comments:

    I was not told about the height the wife would be at the first bend in the stairs which I think is totally too much. Also the first fitters that came to the house made a complete mess of installing the lift, the wife`s Knees hit the oppersit wall and the newel post, also the elec wire ring was a mess. The second and different fitters moved and refixed the track, also sorted out the elect a much better job, now wife`s knees don`t hit wall or post. I have called the company out to sort out two different promblams which was done very well and on time .

Company:

Companion

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Soldierboy
    Comments:

    First design did not fit well and gave a rough ride which was not acceptable. Second design was much better. It has worked well for the past few weeks and we are pleased to have it. No idea how it compares with other designs or firms who may well also give ruough rides?

Company:

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Judethe quilts
    Comments:

    Everything worked out better than we had dared to hope, from the engineer`s first visit and reassurance about dealing with our double bend staircase, to the electrician and fitters work. they cleared up so well afterwards and the subsequent checks have been carried as per the contract. The hazelnut colour blends in so well with the oak of the staircase that some visitors haven`t even noticed the new stairlift!

Company:

Brooks

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • cordic
    Comments:

    Cheapest quote I had, fitted by a local company. I t does the job well

Company:

Dolphin stair Lifts

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Tom
    Comments:

    Installed a Stannah stairlift (main agent) first class in every way, competitively priced, no nonsense, excellent product. A pleasure to deal with company at a difficult time for family

Company:

Age UK

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • handicare
    Comments:

    I wouldn`t want to be without my stairlift now.

Company:

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Bill
    Comments:

    Only downside is the extremely slow speed of the lift

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Calamity.jane
    Comments:

    The only downside is the speed of repairs, it can take two or three or even four days to come, once the repair was not completed until a later date, but being fair they left my stair lift able to get me up and down stairs, opening the front door was awkward.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Jofred
    Comments:

    Pushy loud mouth salesman who exploited our problem (quick delivery required) and overcharged at double the normal price. They then try the extended guarantee trick which keeps the money flowing in. Biggest load of crooks in the business don`t go there!

Company:

Age UK

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • poddy
    Comments:

    Age uk suffers because of its three way split in handling orders - 1. surveyor does the measuring up and draws up basic spec. 2. passes to Age who confirm and quote price to customer. 3. Age passes to Handicare who build the package and do the installation. Mistakes happen: Surveyor missed off top curve and stop point. Then installed to wrong plan. Age via Handicare then redesigned top to match original requirement and rebuilt. Correetion service OK but time consuming, aggravating and takes the gloss off. i LIKE MY ORDERS TO BE FULFILLED CORRECTLY FIRST TIME WITHOUT HASSLE.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • unhappy
    Comments:

    Very bumpy ride which has not been resolved even after several Service call out visits.

Company:

Brooks

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Kathwin
    Comments:

    I`m delighted with the chairlift and the service.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Disappointed
    Comments:

    Extorniate prices for 3 year extended warranty and servicing

Company:

Brooks

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • RWRdragon
    Comments:

    Gave us a quote no hard sell, no chasing, when we were ready one phone call & they were here in seven days, fitted in one morning, price was exactly as quoted

Company:

Liftability

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • JimBob
    Comments:

    Thyssen Flo stairlift is of excellent build quality with all sorts of useful features. Very good value for money.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • jojo
    Comments:

    Unfortunately the stairlift had to be ordered by two men who claimed to run a business - they were not very efficient and worked very inefficiently and slowly. The lift went wrong and we found out from another repairer that the batteries looked as if they had not been new as we had to replace them too early after purchase. I am very pleased with the Acorn lift and it is a pity that we chose the particular supplier that we did. They were private individuals and did not appear to know much about the stairlift. Also, the cover for the stairlift was not sufficiently strong and it had to be replaced. We made a waterproof cover ourselves. The sun is too hot here for the original cover. I have no complaints about the Acorn stairlift itself just the suppliers. I would not buy again from original suppliers only from an alternative one which we found about after our original purchase.

Company:

Brooks

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Lou
    Comments:

    Bought through Derby Mobility at Home. Excellent service and big saving compared to Acorn/Brooks direct

Company:

Acorn

Overall Rating:

  • Speed Of Services:
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  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Raymur
    Comments:

    My only complaint is the constant calls regarding taking out a service plan which is rather pricey.

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • nanga
    Comments:

    pressure to extend guarantee to 4 years ,very expensive £599

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • masterman73
    Comments:

    Due to the width of my stairs and the layout there was insufficient space for able bodied members of the family to use the stairs with ease. Acorn were brilliant from start to finish removing the stair lift and refunding in full well within their guide lines. I would certainly use them again if nesecary on a more suitable stair layout.

Company:

Companion

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Sparky
    Comments:

    Cheapest of three quotes I obtained. No hassle sales technique. Quick response to any problems.

Company:

Companion

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • babz
    Comments:

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Biker Dave
    Comments:

    Could not do enough for me,100% Service

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Raj
    Comments:

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • jeejay
    Comments:

Company:

Snowdrop - Swansea

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Runner
    Comments:

    The company supplied a sairlift which broke down within a week. They had not supplied contact details for service dept. As it broke down on xmas day...no one was in the office until 5 days later. The lift was removed ...but they charge for fitting and removing. Not recommended.

Company:

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Runner
    Comments:

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Rabbit
    Comments:

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Mia
    Comments:

    Very pleased with the product

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Staircrazt
    Comments:

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • shayne
    Comments:

Company:

Acorn

Overall Rating:

  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Date:
  • 13/05/2016
  • Username:
  • Nick
    Comments:

    My only negative comment is the rather pushy salesmen. I got the price reduced from £2,200 to £1500 by bargaining - implying that many elderly people may well be paying too much if they accept the first quote. Quality of installation and product very good, although can`t yet vouch for durability/reliability. Slightly concerned that extended warranty offer would cost me £500+, implying that the product might not be very reliable...?