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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 09/11/2016
  • Username:
  • Jeanie
  • Comments:
  • It`s too soon to really comment, only installed 24 hours ago
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  • Yes
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  • Yes
  • Company:
  • Halton Stair Lifts
  • Date:
  • 09/11/2016
  • Username:
  • Halton Stair Lifts
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  • Yes
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  • Yes
  • Company:
  • Stairlift mobility ltd
  • Date:
  • 09/11/2016
  • Username:
  • Harry
  • Comments:
  • After the initial getting to use it and a couple of minor issues with it we are very happy with stairlift as made life so much easier thankyou
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 08/11/2016
  • Username:
  • Fred
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  • Yes
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  • Yes
  • Company:
  • Companion
  • Date:
  • 08/11/2016
  • Username:
  • scorpio
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 08/11/2016
  • Username:
  • Motherinlaw
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  • No
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 08/11/2016
  • Username:
  • Unhappy customer
  • Comments:
  • Has broken down 3 times since it was fitted one month ago.
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 08/11/2016
  • Username:
  • R.A.F,
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 11/10/2016
  • Username:
  • Jayne368
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  • Yes
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  • Yes
  • Company:
  • Norfolk Stairlifts
  • Date:
  • 03/10/2016
  • Username:
  • PG
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 02/10/2016
  • Username:
  • Johnty
  • Comments:
  • Nice people to deal with and no strings .
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 30/09/2016
  • Username:
  • conway
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 29/09/2016
  • Username:
  • bytheway
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 29/09/2016
  • Username:
  • geo.sl
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 28/09/2016
  • Username:
  • pete
  • Comments:
  • sales rep had sample of track so it was easy to see how it was going fit took the guess work out of it fitted by engineer who knew what he was doing and took time to explain things to me after instalation
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 28/09/2016
  • Username:
  • Ninjagran
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 28/09/2016
  • Username:
  • Annie
  • Comments:
  • Very good customer service !!
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  • Would You Recommend:
  • No
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 28/09/2016
  • Username:
  • essex man
  • Comments:
  • The question was "have you made a recent purchase" so as I have only just bought a stairlift, it is too soon to make an accurate score on most things. As it stands I am quite happy with it, but who knows if I will be in 6 months or a year. Depends on how it performs. Said No to" recommend "and" buy again" because it is far too soon. In my opinion it would be much more use if you dropped the "bought recently" and asked for users experience. One snag has already arisen in that Acorn are pestering me by telephone to take out an extended warranty at a very high price when I`ve only had it a couple of weeks. Doesn`t say much for the reliability of their product does it?
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  • Yes
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  • Yes
  • Company:
  • Age.uk
  • Date:
  • 28/09/2016
  • Username:
  • Bryan
  • Comments:
  • The stairlift is excellent but the customer service from the installation company needs attention.
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  • Yes
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  • Yes
  • Company:
  • Companion
  • Date:
  • 28/09/2016
  • Username:
  • Susi42
  • Comments:
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  • Would You Recommend:
  • No
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  • Yes
  • Company:
  • Ableworld
  • Date:
  • 28/09/2016
  • Username:
  • Cavendish
  • Comments:
  • We have had it installed for three weeks but it still has several defects to be attended to. Disappointing
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 28/09/2016
  • Username:
  • Tabs
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 28/09/2016
  • Username:
  • chavalier
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  • Would You Recommend:
  • No
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 28/09/2016
  • Username:
  • dogsbody
  • Comments:
  • The stairlift that was installed was rubbish and the workmanship was the same we are thankful we had a fortnight to reject it
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 28/09/2016
  • Username:
  • GBRochester
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  • Would You Recommend:
  • No
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  • Yes
  • Company:
  • Ableworld
  • Date:
  • 28/09/2016
  • Username:
  • Middleton
  • Comments:
  • Dealing with this firm was a nightmare! The surveyor - Excellent - and very helpful. Sales team - Excellent - Delivery / customer service -terrible - and that`s being polite! Numerous promises made re installation - had to keep chasing them as they NEVER called me back -yet always promised that they would! I would be concerned as to how stressed out a more senior in age person may be when dealing with this company - I was sorting this for my mother and it was bad enough for me! The actual lift is a Companion product - very happy with that !
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  • Yes
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  • Yes
  • Company:
  • Oak Tree Mobility
  • Date:
  • 28/09/2016
  • Username:
  • Cepe
  • Comments:
  • Cheaper than Stannah Influenced my purchase And more updated controls
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  • Yes
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  • Yes
  • Company:
  • Handicare
  • Date:
  • 28/09/2016
  • Username:
  • Longton
  • Comments:
  • Pulled out all the stops to fit ihelp me
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  • Yes
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  • Yes
  • Company:
  • Companion
  • Date:
  • 28/09/2016
  • Username:
  • aurora
  • Comments:
  • a great product with sliding track so no need for hinges if by a door. great product, made to order.
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 28/09/2016
  • Username:
  • EFC1
  • Comments:
  • Orded on Tue night fitted Thur and got a new one for the price of a refurbished one after haggling a bit.
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  • Yes
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  • Yes
  • Company:
  • Ableworld
  • Date:
  • 28/09/2016
  • Username:
  • Welsh Grandma
  • Comments:
  • This company were able to fit the stair lift almost immediately to ensure it was in place before my husband had his operation. They were most accommodating and helpful.
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 28/09/2016
  • Username:
  • triumph900
  • Comments:
  • The Acorn Superglide 130 is an excellent product, that works really well. Our stairs are a bit narrow but the engineer installed it very well taking this into account. The lower charging point is a bit annoying as it is on stair 3 so this makes it a little difficult to get past the it when going up stairs. This is a minor criticism of an excellent product, which I would highly recommend.
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 28/09/2016
  • Username:
  • Didi
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  • Would You Recommend:
  • Yes
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  • Yes
  • Company:
  • Assured stairlifts
  • Date:
  • 12/09/2016
  • Username:
  • NED
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  • Would You Recommend:
  • No
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 28/07/2016
  • Username:
  • trendybutmature
  • Comments:
  • In the 5 months I have had the lift... it has been intermittently working, for 3 of the 5... Videos and adverts say, immediate service... I waited 3 weeks for a visit.until someone was in the area, as `It wasn`t completely broken, just jolting to a stop several times on the way up`. I then waited another 2 weeks for the ordered part,; given a 4 hour delivery slot, which wasn`t met.. it was delivered at the end of the day, then 4 weeks later, the stopping and starting began again... A manager was requested to ring me... did not happen! I finally rang and an `interested and sympathetic` advisor organized a repair for the following day... this time I was lucky enough to get a lunchtime visit from a very dedicated and caring engineer, who sympathised with my predicament and spent 2 and a half hours taking the lift totally apart... and it is (touch wood) working as it should have done from the word go... It was only when I quietly said that if it wasn`t repaired I would like it removing and a refund, that I finally got really spot on service... Very disilusioned with Acorn... who do lovely looking slim and modern lifts, but their Customer Services certainly does not meet up with their claims of even coming out on Christmas Day. In two instances, I was told that the service call was not even relayed to the engineer until a couple of hours before arriving.
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 26/07/2016
  • Username:
  • mike
  • Comments:
  • Ordered friday pm fitted by 9am the following monday.
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 25/07/2016
  • Username:
  • Dog lover
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  • Would You Recommend:
  • Yes
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  • Yes
  • Company:
  • Assured stairlifts
  • Date:
  • 25/07/2016
  • Username:
  • Jaegger
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 23/07/2016
  • Username:
  • wellside39
  • Comments:
  • First class quality made in Scotland. Well installed - no problems. Well satisfied
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 23/07/2016
  • Username:
  • Emma totnes
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  • Would You Recommend:
  • No
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  • Yes
  • Company:
  • Age UK
  • Date:
  • 22/07/2016
  • Username:
  • ehm
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 22/07/2016
  • Username:
  • Bunny
  • Comments:
  • This is likely to be of short term use and therefore very expensive as are most of the mobility aids.T
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 22/07/2016
  • Username:
  • PEP
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  • Would You Recommend:
  • Yes
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  • Yes
  • Company:
  • Dolphin stair Lifts
  • Date:
  • 01/07/2016
  • Username:
  • Bill
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 25/06/2016
  • Username:
  • Indepuss
  • Comments:
  • After care good> My seat and footplate were too far apart and when the engineer came he said they were not adjustable and were at maximum. However, he worked on the chairlift for an hour and managed to adjust all the settings, put a grab rail on the lower upright of the banister and showed me the best way of mounting the chair to give me as much room as possible. This now works a treat, Unfortunately that same day I was hospitalised for a week and only came home two days ago. On using the stairlift on return it appears to be "labouring" terribly, right at the top of the stairs, quite unnerving. However an engineer is coming out today to check it which is excellent service. I would warn that the buzzing noises on start etc are VERY loud, as is the motor, and I`m particularly aware of this at night as I live in a semi. Otherwise I`m quite happy so far.
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  • No
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  • Yes
  • Company:
  • Date:
  • 23/06/2016
  • Username:
  • Mr Brown
  • Comments:
  • The whole shopping experience was poor let down by poorly arranged electrical contractor appointments.
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 16/06/2016
  • Username:
  • jbb
  • Comments:
  • I was surprised at the speed things where done.From making enquiries to fitting5days & that included a weekend.Staff very good as regards advice and fitting .This stairlift has made life a lot easier thanks.
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 15/06/2016
  • Username:
  • Bilwal
  • Comments:
  • My husband is very pleased with the stair lift we bought. He is now able to get up and down stairs easier.
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 15/06/2016
  • Username:
  • GBuyer
  • Comments:
  • Excellent service. Very pleasant agent visited our home. Stairlift installed in less than a week from my initial enquiry. Fitter very efficient and personable. Stairlift easy to use, quiet and neat. (Ours is on a straight run of stairs. )
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  • Yes
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  • Yes
  • Company:
  • Dolphin stair Lifts
  • Date:
  • 15/06/2016
  • Username:
  • Freda
  • Comments:
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  • Yes
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  • Yes
  • Company:
  • Acorn
  • Date:
  • 15/06/2016
  • Username:
  • redvers
  • Comments:
  • Excellent service fitted three days from measuring up.Very polite and informative Gent. Fitting engineer was quick and clean working.
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  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Brooks
  • Date:
  • 15/06/2016
  • Username:
  • Annie
  • Comments:
  • Not from this company, as I requestedBrookes, was told they were exactly the same as Brooke`s but was nevertheless delivered a lift bearing the Acorn trademark. I want complete honesty when buying at home. I have since learned that Brooke`s can only be sold at mobility shops. Acorn need to edit their advertising if this is the case! Also salesman steered me away from reconditioned model, which is what I wanted. N
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  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 15/06/2016
  • Username:
  • Mother in Law
  • Comments:
  • Friendly and professional service, very helpful and speedy installation of lift once ordered.
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 20/05/2016
  • Username:
  • erhanson @Xtra..co.NZ
  • Comments:
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Date:
  • 16/05/2016
  • Username:
  • KSW London
  • Comments:
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Date:
  • 16/05/2016
  • Username:
  • Cassie
  • Comments:
  • This stair lift was booked in for a July fitting, my old stair lift packed up suddenly and within a week the chair was fitted for me. The electrician came and fitted the electrics on the Monday and left everywhere clean and tidy. The engineer came on the Friday on time and fitted the new stair lift. Saturday an engineer came out and adjusted the footplate as it had set to low and again came dead on the time given.
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Companion
  • Date:
  • 16/05/2016
  • Username:
  • Dave
  • Comments:
  • Excellant product , Excellant service.
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  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 16/05/2016
  • Username:
  • chris
  • Comments:
  • Would like to be able to silence the bleep when not charging. It`s noisy to use at night; the bleep should sound if the chair is not parked in the charging position for more that 5 minutes, rather than all the time. Sales rep said the unit can be charged from a power socket on the landing; the fitter said the cable cannot close a door threshold; I would have expected the sales rep to have known this.
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 15/05/2016
  • Username:
  • Bren
  • Comments:
  • Very helpful on the phone to arrange an appointment, very nice rep,did not hassle me to buy the stair lift,took plenty off time too explain everything too me.Booking was made on the Tuesday and had it put in on the Thursday,same week.All was explained too me how too use the stair lift.Overall very happy with the service I was given from Acorn,would recommend to anyone.
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  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Date:
  • 15/05/2016
  • Username:
  • Mary Hall
  • Comments:
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 14/05/2016
  • Username:
  • Yorkie Lady
  • Comments:
  • Very satisfied it was second hand from the company looks first class
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 14/05/2016
  • Username:
  • Bonnie
  • Comments:
  • Fantastic service from beginning to end
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  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Companion
  • Date:
  • 14/05/2016
  • Username:
  • shanabanana
  • Comments:
  • The product did not match up to the glossy brochure image portrayed
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 14/05/2016
  • Username:
  • alexandria
  • Comments:
  • I say Yes but hope not to need one in my lifetime. I would certainly recommend Acorn to anybody seeking an exceptional stairlift.
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  • Would You Recommend:
  • No
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Companion
  • Date:
  • 14/05/2016
  • Username:
  • fredd1e
  • Comments:
  • I found the installation service was excellent , but the sales service was poor. the information regarding the loan was wrong as was the installation time was inaccurate. the loan deal had to be sorted three times, including twice whilst we were signing up. The only reason we continued with the sale was my wife needed the stairlift urgently.
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 14/05/2016
  • Username:
  • jankitch55
  • Comments:
  • Everything was perfect. The salesman offered me a care package which I refused as he had said they rarely have any problems with them so I took him at his word. Unfortunately he failed to mention that the battery power pack does eventually need to be repaired, so when it failed it cost me a further £300 almost to have a new battery fitted. Had this been excplained to me t the point of sale I probably would have gone for the paid guarantee as this will be a recurring cost as the battery packs have a limited life span of around 3 years. UIt woul`ve been considerably cheaper to have the care package. Hind sight is a wonderful thing, although I do think that Acorn should accept part of the responsibility for this as the salesman never once mentioned this when he sold us it
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  • Would You Recommend:
  • Yes
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Date:
  • 14/05/2016
  • Username:
  • Haw59thorn
  • Comments:
  • Device had ALL of things I needed [wanted]. I chose the Freelift "Van Gough" model with all of the features which I wanted, and I was astonished when I was quoted the price - £4,000.00. All of the other Stairlift people, Stannah, Acorn , etc were offered at a cost over £5,000.00. I was therefore being offered the Stairlift I wanted at a Cost at least 20% less than their competitors. I have used the lift now for 21 Months, virtually trouble free. To me, I must say that my Handicare Stairlift has been excellent Value for Money
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  • Would You Recommend:
  • Yes
  • Quality:
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Companion
  • Date:
  • 14/05/2016
  • Username:
  • Stancee
  • Comments:
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  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Kudos Stair Lifts
  • Date:
  • 14/05/2016
  • Username:
  • PeterinMolesey
  • Comments:
  • Kudos were very professional and helpful. They did a thorough survey and recommended a Flow Stairlift for our stairs with double bend. They kept their promises and we had it installed a couple days early. It is a boon for both of us.
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 14/05/2016
  • Username:
  • thompson
  • Comments:
  • The actual workman who fixed the stair life, was very competent and forthcoming with information and advice. (I think his name is Paul) But the representative who first visited our house, was not well informed. He was just a gas bag spouting some facts and figures, and told us quite a few untruths. (don`t remember his name)
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  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Date:
  • 14/05/2016
  • Username:
  • aqmsreme
  • Comments:
  • I have only used the new installation for 2 days since installation, time will tell whether it will continue well. The engineering looks good and I was very impressed by the high tech equipment used to survey and plan the installation.
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 14/05/2016
  • Username:
  • Jean
  • Comments:
  • Very friendly and efficient response to my query. Quick response for estimate and delivery. Knowledgeable staff.
  • Overall Rating:
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Companion
  • Date:
  • 14/05/2016
  • Username:
  • Snaewic
  • Comments:
  • Chairs and operation very good, operation of remote selectors questionable.
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 14/05/2016
  • Username:
  • bob
  • Comments:
  • Could not be better
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  • Would You Recommend:
  • Yes
  • Quality:
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Date:
  • 14/05/2016
  • Username:
  • Preceptor
  • Comments:
  • Excellent product I would thoroughly recommend
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  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Date:
  • 14/05/2016
  • Username:
  • Mzee
  • Comments:
  • I had a stairlift fitted approximately 3 years ago. The sales person in my opinion did not check adequately,any mobility issues,not has there been any follow up since installation. Just correspondence,for rather expensive yearly maintenance. Also,the service people do not fully check the condition of the stairlift,they seem to just ensure it runs smoothly. I have to upgrade the stairlift,and I have asked the company from whom I purchased to give me a new review and quotation. Before,I decide I will also check with other suppliers. Except Acorn.
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Starlings North
  • Date:
  • 14/05/2016
  • Username:
  • CJJ
  • Comments:
  • Great service. Great value for money. Would definitely recommend.
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  • Would You Recommend:
  • Yes
  • Quality:
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 14/05/2016
  • Username:
  • tiger
  • Comments:
  • after sales service very expensive.appear to be trying to force you into signing service agreements.for a long period.
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 14/05/2016
  • Username:
  • merlot
  • Comments:
  • A very good and capable stairlift which we could not do without, but the cost of the service offered was extreme as they required 5 years in advance. Needless to say we declined and have a local chap that looks after all stairlifts and is much cheaper.
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 14/05/2016
  • Username:
  • arabelUK
  • Comments:
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  • Would You Recommend:
  • Yes
  • Quality:
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Age UK
  • Date:
  • 13/05/2016
  • Username:
  • Puddled
  • Comments:
  • I bought a perch stairlift after hip replacements with the prospect of having it converted to a seated version when necessary.
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  • Would You Recommend:
  • Yes
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  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Date:
  • 13/05/2016
  • Username:
  • marcon
  • Comments:
  • Bought it secondhand, in the colour I wanted, was immaculate
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 13/05/2016
  • Username:
  • Bodil
  • Comments:
  • Totally effortless experience
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  • Would You Recommend:
  • Yes
  • Quality:
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 13/05/2016
  • Username:
  • Chris
  • Comments:
  • A great buy. It has improved my quality of life greatly.
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 13/05/2016
  • Username:
  • U13A
  • Comments:
  • At this moment in time not using the stair lift to its full potential as prefer to stretch myself to my limits. But very very useful for lifting shopping, cases etc. as I live on a first floor apartment.
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  • Would You Recommend:
  • No
  • Quality:
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 13/05/2016
  • Username:
  • Disappointed
  • Comments:
  • Only guaranteed for one year. Service and maintenance contract is expensive.
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Age UK
  • Date:
  • 13/05/2016
  • Username:
  • grandcanyon2
  • Comments:
  • I would buy again only because of the price.. I think the customer service could have been better. An error was made with the measurements so it took twice as long for delivery. Requested a replacement seat due to damage .. Requested to pay monthly for a year.. They deducted the whole amount.. One call out which was fairly quick.
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  • Would You Recommend:
  • No
  • Quality:
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 13/05/2016
  • Username:
  • ancient engineer
  • Comments:
  • Price initially asked was far too high, after haggiing it reduced, but still not enough.After repeatedly refusing their offer I was offered one at about 60% of the initial asking price, with added features that I did not need! It has proved very awkward to use and unreliable . Wish I could have got a simple and reliable one like my mother bought more than 30 years ago.
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Dolphin stair Lifts
  • Date:
  • 13/05/2016
  • Username:
  • emmbeedee
  • Comments:
  • Friendly, helpful installers. All worked as requested. Stairlift is a Stannah, straight stairs but with a hinged part at the bottom.
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 13/05/2016
  • Username:
  • Wokky 1
  • Comments:
  • Apart from a hiccup on agreed fitting day (van broke down and had to be towed away) the work was carried out on the following day by a "replacement" engineer. Installation was neat and tidy and site left spotless. Very pleased so far with purchase.
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Date:
  • 13/05/2016
  • Username:
  • JackB
  • Comments:
  • Excellent product but very expensive service charges.
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  • Would You Recommend:
  • Yes
  • Quality:
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 13/05/2016
  • Username:
  • shirl
  • Comments:
  • Had to get a stair-lift installed quickly because of a sudden deterioration in my husband`s M.S. It was measured up for, quoted for and fitted within 7 days. After hours service is good too.
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  • Would You Recommend:
  • No
  • Quality:
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Companion
  • Date:
  • 13/05/2016
  • Username:
  • John and Ann
  • Comments:
  • I was not told about the height the wife would be at the first bend in the stairs which I think is totally too much. Also the first fitters that came to the house made a complete mess of installing the lift, the wife`s Knees hit the oppersit wall and the newel post, also the elec wire ring was a mess. The second and different fitters moved and refixed the track, also sorted out the elect a much better job, now wife`s knees don`t hit wall or post. I have called the company out to sort out two different promblams which was done very well and on time .
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  • Would You Recommend:
  • No
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Companion
  • Date:
  • 13/05/2016
  • Username:
  • Soldierboy
  • Comments:
  • First design did not fit well and gave a rough ride which was not acceptable. Second design was much better. It has worked well for the past few weeks and we are pleased to have it. No idea how it compares with other designs or firms who may well also give ruough rides?
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Date:
  • 13/05/2016
  • Username:
  • Judethe quilts
  • Comments:
  • Everything worked out better than we had dared to hope, from the engineer`s first visit and reassurance about dealing with our double bend staircase, to the electrician and fitters work. they cleared up so well afterwards and the subsequent checks have been carried as per the contract. The hazelnut colour blends in so well with the oak of the staircase that some visitors haven`t even noticed the new stairlift!
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Brooks
  • Date:
  • 13/05/2016
  • Username:
  • cordic
  • Comments:
  • Cheapest quote I had, fitted by a local company. I t does the job well
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Dolphin stair Lifts
  • Date:
  • 13/05/2016
  • Username:
  • Tom
  • Comments:
  • Installed a Stannah stairlift (main agent) first class in every way, competitively priced, no nonsense, excellent product. A pleasure to deal with company at a difficult time for family
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  • Would You Recommend:
  • Yes
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  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Age UK
  • Date:
  • 13/05/2016
  • Username:
  • handicare
  • Comments:
  • I wouldn`t want to be without my stairlift now.
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  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Date:
  • 13/05/2016
  • Username:
  • Bill
  • Comments:
  • Only downside is the extremely slow speed of the lift
  • Overall Rating:
  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 13/05/2016
  • Username:
  • Calamity.jane
  • Comments:
  • The only downside is the speed of repairs, it can take two or three or even four days to come, once the repair was not completed until a later date, but being fair they left my stair lift able to get me up and down stairs, opening the front door was awkward.
  • Overall Rating:
  • Speed Of Services:
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  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 13/05/2016
  • Username:
  • Jofred
  • Comments:
  • Pushy loud mouth salesman who exploited our problem (quick delivery required) and overcharged at double the normal price. They then try the extended guarantee trick which keeps the money flowing in. Biggest load of crooks in the business don`t go there!
  • Overall Rating:
  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Age UK
  • Date:
  • 13/05/2016
  • Username:
  • poddy
  • Comments:
  • Age uk suffers because of its three way split in handling orders - 1. surveyor does the measuring up and draws up basic spec. 2. passes to Age who confirm and quote price to customer. 3. Age passes to Handicare who build the package and do the installation. Mistakes happen: Surveyor missed off top curve and stop point. Then installed to wrong plan. Age via Handicare then redesigned top to match original requirement and rebuilt. Correetion service OK but time consuming, aggravating and takes the gloss off. i LIKE MY ORDERS TO BE FULFILLED CORRECTLY FIRST TIME WITHOUT HASSLE.
  • Overall Rating:
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  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 13/05/2016
  • Username:
  • unhappy
  • Comments:
  • Very bumpy ride which has not been resolved even after several Service call out visits.
  • Overall Rating:
  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Brooks
  • Date:
  • 13/05/2016
  • Username:
  • Kathwin
  • Comments:
  • I`m delighted with the chairlift and the service.
  • Overall Rating:
  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 13/05/2016
  • Username:
  • Disappointed
  • Comments:
  • Extorniate prices for 3 year extended warranty and servicing
  • Overall Rating:
  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Brooks
  • Date:
  • 13/05/2016
  • Username:
  • RWRdragon
  • Comments:
  • Gave us a quote no hard sell, no chasing, when we were ready one phone call & they were here in seven days, fitted in one morning, price was exactly as quoted
  • Overall Rating:
  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Liftability
  • Date:
  • 13/05/2016
  • Username:
  • JimBob
  • Comments:
  • Thyssen Flo stairlift is of excellent build quality with all sorts of useful features. Very good value for money.
  • Overall Rating:
  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 13/05/2016
  • Username:
  • jojo
  • Comments:
  • Unfortunately the stairlift had to be ordered by two men who claimed to run a business - they were not very efficient and worked very inefficiently and slowly. The lift went wrong and we found out from another repairer that the batteries looked as if they had not been new as we had to replace them too early after purchase. I am very pleased with the Acorn lift and it is a pity that we chose the particular supplier that we did. They were private individuals and did not appear to know much about the stairlift. Also, the cover for the stairlift was not sufficiently strong and it had to be replaced. We made a waterproof cover ourselves. The sun is too hot here for the original cover. I have no complaints about the Acorn stairlift itself just the suppliers. I would not buy again from original suppliers only from an alternative one which we found about after our original purchase.
  • Overall Rating:
  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Brooks
  • Date:
  • 13/05/2016
  • Username:
  • Lou
  • Comments:
  • Bought through Derby Mobility at Home. Excellent service and big saving compared to Acorn/Brooks direct
  • Overall Rating:
  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 13/05/2016
  • Username:
  • Raymur
  • Comments:
  • My only complaint is the constant calls regarding taking out a service plan which is rather pricey.
  • Overall Rating:
  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 13/05/2016
  • Username:
  • nanga
  • Comments:
  • pressure to extend guarantee to 4 years ,very expensive £599
  • Overall Rating:
  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 13/05/2016
  • Username:
  • masterman73
  • Comments:
  • Due to the width of my stairs and the layout there was insufficient space for able bodied members of the family to use the stairs with ease. Acorn were brilliant from start to finish removing the stair lift and refunding in full well within their guide lines. I would certainly use them again if nesecary on a more suitable stair layout.
  • Overall Rating:
  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Companion
  • Date:
  • 13/05/2016
  • Username:
  • Sparky
  • Comments:
  • Cheapest of three quotes I obtained. No hassle sales technique. Quick response to any problems.
  • Overall Rating:
  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Companion
  • Date:
  • 13/05/2016
  • Username:
  • babz
  • Comments:
  • Overall Rating:
  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 13/05/2016
  • Username:
  • Biker Dave
  • Comments:
  • Could not do enough for me,100% Service
  • Overall Rating:
  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 13/05/2016
  • Username:
  • Raj
  • Comments:
  • Overall Rating:
  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 13/05/2016
  • Username:
  • jeejay
  • Comments:
  • Overall Rating:
  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • No
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Snowdrop - Swansea
  • Date:
  • 13/05/2016
  • Username:
  • Runner
  • Comments:
  • The company supplied a sairlift which broke down within a week. They had not supplied contact details for service dept. As it broke down on xmas day...no one was in the office until 5 days later. The lift was removed ...but they charge for fitting and removing. Not recommended.
  • Overall Rating:
  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Date:
  • 13/05/2016
  • Username:
  • Runner
  • Comments:
  • Overall Rating:
  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 13/05/2016
  • Username:
  • Rabbit
  • Comments:
  • Overall Rating:
  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 13/05/2016
  • Username:
  • Mia
  • Comments:
  • Very pleased with the product
  • Overall Rating:
  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 13/05/2016
  • Username:
  • Staircrazt
  • Comments:
  • Overall Rating:
  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 13/05/2016
  • Username:
  • shayne
  • Comments:
  • Overall Rating:
  • Speed Of Services:
  • Friendiness Of Staff:
  • Helpfulness Of Staff:
  • Would You Recommend:
  • Yes
  • Quality:
  • Value For Money:
  • Met Your Expection:
  • Would You Buy Again:
  • Yes
  • Company:
  • Acorn
  • Date:
  • 13/05/2016
  • Username:
  • Nick
  • Comments:
  • My only negative comment is the rather pushy salesmen. I got the price reduced from £2,200 to £1500 by bargaining - implying that many elderly people may well be paying too much if they accept the first quote. Quality of installation and product very good, although can`t yet vouch for durability/reliability. Slightly concerned that extended warranty offer would cost me £500+, implying that the product might not be very reliable...?
  • Overall Rating: