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- Miss D
- Mr R
- Mr S
Awful Customer service avoid this company
- Mrs H
Clearly very busy (good sign) and when I could not get through they called me back after checking missed calls! First class. Site staff communication was great which helped me to arrange the work for my parents.
- Mr.
Very good service
- Mr J
We have a VERY difficult set of stairs (upper flat conversion c1926) given current building regs. This provider worked very hard to find us a working design that fitted in with these regs. And they were much cheaper than our other quote, and gave us the design we wanted. A few issues along the way, but five stars for their successful efforts, and we would use them again in another house.
- Mr C
- Mrs J
- Mr G
Awful company - DO NOT DEAL WITH!
- Miss H
I recently had a scheduled quote appointment with Companion Stairlift Company for my elderly parents, and it was a complete letdown. Not only did their representative not show up, but their customer service response was unacceptable. Despite my parents, who have mobility issues, making themselves available for the scheduled appointment, the salesperson did not bother to turn up, leaving us waiting and inconvenienced. When I tried to contact their office to inquire about the no-show, the respons
- Miss P
Paid deposit. All measurements taken. Then couldn't meet the specification but only told after chasing up
- Mr F
The fitters who came were excellent they explained everything about the stairlift.
- Mrs O
When they came to survey they guaranteed that the stairlift would be installed within 7 days. I paid the deposit and heard nothing from them. I chased and was told it would be 14 days. Then they rang me and said they couldn't do it in 14 days and couldn't give a guaranteed date of installation. When I complained I was told I was being unreasonable. I fought for a refund, went with Acorn and it was installed within 3 days.
- Mr M
VERY GOOD .
Quick and clean installation. Done on the timescale promised.
Just what we needed. Guy who fitted it was excellent.
- Miss W
need to know details of present warranty
- Mr N
Very pleased with everything aspect except communication from head office waspoor Survey , sales and installation was very good
- Mr Y
- Mrs C
Very nice fitters very helpful and tidy
- Ms M
Brilliant stairlift that travels smoothly starts where I wanted it to and ends up exactly where I needed it to. Goes round corners to do that. Also looks very neat and is pretty quiet
- Dr O
Never thought we would need a stairlift, it works very well, is easy to use, doesn't take up too much room, the person it was bought for says it is the best money well spent.
- Mrs M
Can’t fault the engineer who was quick, tidy and knowledgeable, but the administration side was sadly less so, although they were all very lovely people.
- Mrs T
Very pleased with the quality and service and meets my husbands needs with his hip problem.
- Mr D
- Mr P
I am unable to speak on the phone and have asked Companion on several occasions to explain - in writing - why there is a £2000 difference between your estimated cost and their actual quote. I have received no response!!
I needed a stairlift asap due to fall that left me no longer able to do steps , stairs or ladders ,now or in the future, so it was going to be for the rest of my life not short term , they initially said 14 days , but, due to curved stairs it took 4 weeks , which was good as l was under pressure due to not being discharged properly and in a funded emergency care bed .
- Ms H
Only Cutomer Service applies. Their initial estimate was lower than competitors. They would not explain what 'shaving a bulkhead' was. They tried to get a deposit before revealing what shaving would cost. Eventually they told me that it would cost £1500 (2 men x 2 days) and we would lose a cupboard. I had already removed timber cladding. The successful bidder, Dolphin, needed no preparatory alteration, were highly professional and cheaper.
We were promised installation in 5 to 7 days, had to argue over the phone to get it within the fortnight. Sales representative measured everything and said everything was fine: the existing hand rail would be ok and we could park the stairlift a couple of stairs up to avoid having to move the radiator. In reality, the hand rail had to be moved to the other side and the radiator had to be replaced with a smaller double radiator costing another £200 and odd pounds. We had to constantly argue to
- Mr W
My husband unfortunately died whilst still in hospital days after the installation, so never had the opportunity to use or even see the stairlift. Company refused to take it back for refund. I would have been happy to forfeit the cost of installation and decomissioning.
Stair lift instalment was good. After service is terrible. I have tried many times to call you but you don't call back! I have even called Paul. The person we purchased lift from. But doesn't call back or text back. Would I recommend you NO. Makes me think will we get our 12 month service! I wouldn't recommend you to friends - sorry.
Quick professional service, found a way around a fan stair step to install a straight stairlift for my mum rather than a curved much more expensive lift. Price included stair step modification, grab rails, the lift (new not reconditioned) fitting, swivel turn at top landing, and motorised footplate very pleased indeed with the final cost, very price competitive against two other main stream stairlift suppliers.
- Mrs D
All staff that came to the house were friendly, polite and knew their product. They were quick with minimal mess. I am extreemly happy with my chairlift and the monumental difference it has made to my daily living. Thank you AbleCare I would recommend you without hesitation.
- Mrs P
Good all round Company
As our stair rail extends into a small hallway we needed a rail that retracted after use - Companion were the sole providers of a retracting rail. Other suppliers use a rail where the bottem lifts up maually or automatically - not aesthetically pleasing in my opinion.
Very good
- Mr B
last week I submitted a review based on my experience with 'Companion' unfortunately I had to cancel the installation at short notice as my wife was taken into hospital and we knew she had very little time remaining. The Customer Service team said I may be required to pay additional costs over and above the £500 due to the short notice and I would be contacted. There has been no further contact and therefore I assumed that they was happy to retain the deposit despite my not receiving any co
- Mr E
Although the stairlift stopped working after just six days, problem was rectified by visit from engineer.
- Mr A
They removed my second stair handrail weeks before the stairlift was installed. That was very inconsiderste. All firms were critical of each other - which helped. BUt I am shocked at how much room the lift takes up. I should have compared widths.
The worst thing was that they removed my second stair handrail a fortnight before the stairlift was installed. That ws thoughtless. It does take up a lot more room than I expected.
As my wife was taken into hospital two days prior to the installation I had to put the order on 'hold' two days prior to installation. The day before installation I had to cancel as we discovered she only had a few weeks remaining. I was advised by 'Customer Services' that I 'may' be contacted about cancellation fees and have heard nothing since. As I paid £500 deposit I guess they are happy to hold that money but I am advised that I had a right to cancel/cooling off period but I never received
The surveyor came our measured the stairs advised on what needed fitting ie power supply he measured me to make sure there was enough room for me to comfortably travel up and down the stairs his knowledge of the product was excellent,we paid the deposit and the stairlift was fitted within 10days now that’s what I call good service.
I was told the quote would hold for a year but never received anything in writing - the person on the phone was very offhanded.
Delighted with service. , installed eight days from ordering. No heavy pressure selling.
- Mrs B
pleased with the service and the product
- Miss B
Very satisfied
For the quality of build and clean track which needs no lubrication this cannot be bettered. The person using our lift is not very tall so the only improvement I can think of is a lower seat height.
- Mr H
Difficult to assess properly as my father does not live with us but visits sometimes. Fitting is neat and not too obtrusive. Speedy initial service and fitting done on time. Communication was excellent throughout.
- Mrs W
Both companies came on time to give an estimate and the sales person were very professional
- Miss M
I needed a stairlift put in quickly before my husband was due out of hospital. This was in the midst of Christmas and New Year and of course covid. Companion sent a local rep out within a week and 10 days later the stair was in place. I was kept fully informed throughout and operatives were cheerful, helpful and professional. I recommend this company.
Due to very sad exceptional disastrous circumstances the lift was never fitted. After giving them a full explanation, they were very gracious in there understanding of the situation. I cannot thank them enough and wish them the very best for the future
Great product at a competitive price!
I was very pleased with the whole experience, today I recommended my sister's neaghbour.
Really quick survey with a great price and fitted quickly
Stairlift was never used due to my wife dying. Companion do not buy back the stairlifts and nobody else wants them. Had to fight very hard to get them to come and remove the lift even though their website said they did. If you ever want to remove and sell the stairlift avoid this company at all costs
Initial install 24.09, maybe finish 26.01 appalling.
Returning the footplate to its normal position after use is very noisy.
- Mr L
Bottom end has double c orner.Top of newal post came off and not reinstated.At lower end about 50mm toohigh.The seat belt will not retract fully so dangles down.
With the exception of Chris in Sales and Heather in Customer Service, I was not overly impressed. I had to push in the end to get the stairlift installed and if it weren't for Heather my sister might still be sleeping in the lounge over Christmas. That said the stairlift is in and working. My only other disappointment was that a metal plate had to be drilled into our ceramic tiling in our hallway for the automated arm to drop. I wish we had been told this was a necessity when the technician vis
- Ms G
Cannot fault any aspect
Team that installed the stairlift were courteous, helpful an professional. We are delighted with the outcome.
- Mrs L
Really professional
I purchased the freecurve stairlift and it is excellent would highly recommend it the service was outstanding
Very prompt from initial quotation to fitting team
- Mr T
The 2 consultants who visited individually were very professional, polite and helpful, without being pushy, which myself and my aunt (who is the user of the chair) really appreciated. The installation engineer and his apprentice were excellent and a credit to your company.
- Mr O
The installer did not mind me watching him and as an ex electronics engineer I was very impressed.His dexterity connecting everything up was amazing. Order to completion was just over a week. The installation is very neat and is as unobtrusive as a stairlift can be.. Everything was demonstrated and has been in constant use with no problems. A thoroughly satisfied customer.
- Mr V
Very quick and professional. Stairlift manufactured in about a fortnight and fitted in 3 hours.
not counting somebody else's equipment sent to our house, also delivered wrong way swivel chair. had to wait for MY chair getting delivered . the fitter was excellent.
- Mr K
Great service. And easy to operate chair lift. It helps me a lot now to go up and down stairs without pain. Thanks
Excellent fitters. Overpromised on delivery dates and didn’t phone back as promised on occasions.
Company very happy to take money and promise stairlift could be fitted. Assured us they would not have to drill into floor or move radiators. Engineer comes to fit it and tells us they’ve sent the wrong parts. After multiple calls to company (kept being promised call backs which never came) eventually got to speak to someone who told me the original sales person was incorrect and they would have to drill into floor, I agreed for this to be done. Two weeks later after again multiple calls to comp
I am so thankful I got my stair lift. It has helped me to stay in my home but even more than important it is helping my joints. I am not in as much discomfort because the stair lift is protecting my joints.