We use cookies to help improve your experience with personalised content and tailored advertisements.
Learn more about our Cookies Policy, Terms & Conditions and Privacy Policy
Call today on 0800 0885680
Age UK Stairlifts are manufactured by Handicare and promise to help you maintain your independence and move around your home all at a fair price. There are a range to choose from and Handicare even offer to price match if you find them cheaper somewhere else so you won’t lose out when buying through the charity! When you choose Handicare, you can rest assured that they follow all the current safety requirements and their stairlifts meet the British Safety Standards. Handicare doesn’t outsource any work and completes each step from an initial made to measure service right up to the installation and maintenance of your new stairlift. The customer service team is available 24 hours a day, every day of the year so that you can contact them whenever it suits you. They have an extensive range of options and can work with both curved and straight staircases so that most types of stairs can be covered with their products.
The stairlift is excellent but the customer service from the installation company needs attention.
I bought a perch stairlift after hip replacements with the prospect of having it converted to a seated version when necessary.
I would buy again only because of the price.. I think the customer service could have been better. An error was made with the measurements so it took twice as long for delivery. Requested a replacement seat due to damage .. Requested to pay monthly for a year.. They deducted the whole amount.. One call out which was fairly quick.
I wouldn`t want to be without my stairlift now.
Age uk suffers because of its three way split in handling orders - 1. surveyor does the measuring up and draws up basic spec. 2. passes to Age who confirm and quote price to customer. 3. Age passes to Handicare who build the package and do the installation. Mistakes happen: Surveyor missed off top curve and stop point. Then installed to wrong plan. Age via Handicare then redesigned top to match original requirement and rebuilt. Correetion service OK but time consuming, aggravating and takes the gloss off. i LIKE MY ORDERS TO BE FULFILLED CORRECTLY FIRST TIME WITHOUT HASSLE.