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Accessibility to town centers 2014

We recently asked 397 people who are reliant on mobility products to rate the accessibility of their local town centre.

Expecting to see a wide range of answers based on the relative size, popularity and wealth of the different areas our participants reside in, we were surprised to see that Britain’s disabled, and those with mobility impairments feel that local authorities just aren’t doing enough to allow them the same basic rights that everyone else enjoys.

Participants were asked to rate the following areas on a scale of 1 – 5 (with 1 being the lowest score, and 5 being the best score).

•             Access to public places including public buildings and outdoor spaces
•             Availability of Disabled toilets
•             Adequate drop kerbs
•             Accessibility to shops
•             Number of disabled Parking places
•             Number of road crossing points
•             Pavement condition

Average Scores

Below are the average scores for each factor across the whole of the UK:

Disappointingly, no one factor had an average score above 3 (equivalent to “acceptable”).

Top and Bottom Scores

This next two graphs show the breakdown of top and bottom scores for each factor we asked participants to score.

In no instance, did any factor see a top score outweigh a bottom score. Further to this, the total number of top scores in no way exceed the total number of any other score!

Problem Areas

The two worst rated areas were the availability of public, disabled toilets (57% gave their town centre one of the bottom two scores) and pavement condition (67% gave their town centre one of the bottom two scores).

The Data

The most popular score for each factor is highlighted in the table below:

Please feel free to share our data, just remember to link back to us ( as the originators of the research.