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93%

Summary of all companies reviews

  • Buyer recommended?

  • Yes
  • Did the job match the quote?

  • Yes
  • Started on time?

  • Yes
  • Finished on time?

  • Yes
  • Left tidy afterwards?

  • Yes
  • Quality of the job?

244 Reviews
We undertake regular surveys of customers who have purchased from our selected companies. Providing the reviews and ratings below:

Its all gone very well and according to schedule. No problems with the stair lift since. Of course I would recommend the company to others.

  • 5 / 5
Mr. C | May 2018

The people who came to fit the stair lift were charming and brilliant. The area was left spotless - you wouldn`t have guessed they were there. The quality and look of the lift is very good, however it hasn`t been used. My husband is now in a care home, and so we do not need the Stair lift anymore. Companion still want me to pay the full price before they remove it, even though it is brand new. I would strongly hate for someone else to go through the trouble I am currently having with this company.

  • 4 / 5
Mr. K | May 2018

They were very pleasant and very helpful both the sales guy and the engineer. No problems and very happy with the product.

  • 5 / 5
Mr. C | May 2018

The whole process went exactly how they said it would. They even matched the colour of the Stair Lift to our house decor, I`m very pleased with it.

  • 5 / 5
Mr. E | May 2018

No comment was made

  • 5 / 5
Mr. T | May 2018

Everything worked out fine.

  • 5 / 5
Mr. G | April 2018

They measured up incorrectly, meaning that the Stair Lift didn`t fit properly. It worked, my wife was able to get up and down the stairs, however it scrapes against the wall when it reaches the top. After three weeks, it`s working perfectly fine now. I would recommend Companion to other buyers, as long as the measurements are accurate.

  • 5 / 5
Mr. T | April 2018

Although we asked for some extra features, the initial quote remained the same. The stair lift itself is very neat and tidy; a little noisy, but you expect it to be. It`s very safe to use and overall a lovely piece of furniture. 5 stars to Companion.

  • 5 / 5
Mr. H | April 2018

The stair lift is supposed to fit my mum and dad together and the safety belt fastens round the back of them where they can`t reach, I just feel as they are so elderly and reluctant to use it anyway, it is perhaps not simple enough. It would be fine for anyone a bit younger. The engineers were quite flexible and cooperative with the timing of the installation and they were always asking if there was anything they could do to help further. I would recommend them as a company to use.

  • 4 / 5
Mr. K | April 2018

I have already recommended to others. The young chap that sold it to us was a credit to the company, very clean and tidy and professional.

  • 5 / 5
Mr. B | April 2018

It was very good and we were very pleased. We are zooming up and down it and so are the grandchildren.

  • 5 / 5
Mr. K | April 2018

The company were very efficient and prompt, from when I made the enquiry they were quick to get back to me and the installation went very smoothly.

  • 5 / 5
Mr. B | April 2018

I would definitely recommend Companion to others.

  • 5 / 5
Mr. B | April 2018

It all went according to plan.

  • 4 / 5
Mr. T | March 2018

The service was first class, they are coming out to do a check- up on it to make sure all is ok, so we are over-all very happy with the service to date.

  • 5 / 5
Mr. M | March 2018

I was a bit rushed at the time so I had to make a decision. We could have done with a little more explanation on certain things. I already told them over the phone that I`m not happy with the constant red flashing light for the battery, but they say everyone says that. I have a hand wheel if it breaks down and I`m not sure how to use that either. However, its all ok for now.

  • 4 / 5
Mr. A | March 2018

I was happy with the service apart from I feel the engineer was given too much work to do that day which caused him to be delayed to me by 2.5 hours. He had been given 2 extra jobs at the last minute and didn`t finish his long day until 21:45pm. He was a superb technician though and cannot fault his work.

  • 5 / 5
Mr. B | March 2018

Nothing more to say. I was very happy.

  • 5 / 5
Mr. B | March 2018

It was great from start to finish and they fitted it quicker than I expected. It was just a disappointment that I`ve got so many calls since, particularly from the company trying to sell me insurance for a year ahead, when I feel this should be explained at the time of selling only. Other than that, everything was really good.

  • 5 / 5
Mr. C | March 2018

There was no hard sales push, they were very friendly and easy to deal with. The stair lift has helped me an awful lot to be able to get up and down the stairs now.

  • 5 / 5
Mr. H | March 2018
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