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95%

Summary of all companies reviews

  • Buyer recommended?

  • Yes
  • Did the job match the quote?

  • Yes
  • Started on time?

  • Yes
  • Finished on time?

  • Yes
  • Left tidy afterwards?

  • Yes
  • Quality of the job?

295 Reviews
We undertake regular surveys of customers who have purchased from our selected companies. Providing the reviews and ratings below:

I was impressed with the quick delivery and how quickly they assembled the bed. Overall a smooth experience.

  • 5 / 5
Mr. M | July 2018

Oak Tree Mobility were very good indeed- very pleasant- I have no complaints at all. The sales representative was excellent- really good. The delivery people we`re not so good. They didn`t check everything before they left and there were bits my husband had to finish. I am sitting in my chair now and I`m very comfy.

  • 4 / 5
Mrs. B | June 2018

The completion time was very good indeed. We found that the salesman was extremely good and the installer was very efficient, effective and to the point.

  • 5 / 5
Mr. R | June 2018

After it had been measured up we agreed a date and they came just a couple of days later. I am very surprised at how easy the whole thing was, with the ordering, the measuring up and the installation. I have recommended to a friend already.

  • 5 / 5
Mrs. D | June 2018

The price didn`t change from the survey. I would recommend but with one comment, the selling of the 4 year warranty after the stair lift had been installed was rather sharp and didn`t make sense as the installer had already quoted it as being much less. I certainly didn`t want to think about 4 years ahead when the first year was covered. However, the functionality, and the way it was put in was all fine.

  • 5 / 5
Mr. O | June 2018

It was a very good job, well done, very satisfied with it. The speed that it was installed was far better than I had expected- 4 days from survey to installation.

  • 5 / 5
Mr. M | June 2018

No comment was made

  • 5 / 5
Dr. H | June 2018

I am happy with the company and would recommend.

  • 5 / 5
Mr. L | June 2018

The whole experience with Acorn was very good. I had a bit of trouble with my legs not reaching the plate and they came straight away and fixed another part to it. I feel you can ask them anything and they will try and help you.

  • 5 / 5
Mrs. S | June 2018

I would recommend the company but I only have one little gripe in that when it had only been in for a couple of weeks the company were already trying to sell us the additional 4 years warranty to make 5 years covered. While I appreciate this may be peace of mind for some people, for us, it was just a little too much for us to think about so soon after paying out for the stair lift.

  • 5 / 5
Mrs. S | June 2018

No comment was made

  • 5 / 5
Mrs. S | June 2018

They came on time, they did the job and its perfectly fine and working. They were very courteous and very helpful.

  • 5 / 5
Mr. H | June 2018

Originally we had an afternoon slot which wasn`t convenient, so we asked for a morning slot which was another 3 days later- then they asked for 8:30am, my mother has carers so this is too early. They actually arrived at 7:30 am and had to wait outside for the carers to finish. Once started the installation was complete within an hour and a half. So we were very impressed with this. The process all went reasonably well and the stair lift is benefiting my mother greatly.

  • 4 / 5
Mr. S | May 2018

Very quick and satisfactory, they had to liaise with my parents who are elderly but all went well and my parents weren`t confused at all.

  • 4 / 5
Mr. G | May 2018

It is a very good quality product. It has had a power shortage since though, so it switched off, but the the help my mother got to rectify it was excellent and very efficient.

  • 5 / 5
Mr. N | May 2018

My mum and dad have had a few issues with the chair but this has been resolved very efficiently by Oak Tree Mobility. Their after care is excellent and have made sure we are happy. If you can afford one of these products they are definitely worth it.

  • 4 / 5
Mr. C | May 2018

They were quick to respond to my enquiry and quick to install the product for us. Very happy with the excellent service.

  • 5 / 5
Mr. R | May 2018

I initially got a quote from another company and my best friend recommended Acorn after they had already called me. I am so glad i chose them as there was not a hitch anywhere throughout the whole experience. Excellent.

  • 5 / 5
Ms. C | May 2018

The experience we had was straight forward and in comparison to other quotes from other companies Oak tree Mobility seemed to be the most fair. They have done exactly what they said they would do and so far the bed is proving very comfortable.

  • 4 / 5
Mr. N | May 2018

We have had a slight problem with it since (3 weeks after installation) but the company ordered the part from Belgium and then came and corrected. Fantastic company, they let us know when they would be coming in the beginning and were just brilliant throughout. The quality of the product is great and its been of great benefit to my husband.

  • 5 / 5
Mr. M | May 2018
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